contact service representative gs 8 resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Personable Office Administrator with 12 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members’ requests. Professional and welcoming in creating upbeat workplace environment.
Skills
MS Office
Inbound phone call handling
Administrative support
Time management
Quick learner
Performance improvement
Interpersonal communication
Office administration
Settlement determinations
Documentation review
Negotiation and mediation skills
Benefits review
Customer Service
Work History
Contact Service Representative , 09/2018 to Current Oak Street Health Inc. – , , Huntsville , Alabama
Provides information and advice about specific retirement options and computes estimated monthly benefits payable at various ages to enable individuals to make retirement decisions that will affect them the rest of their lives
Conduct interviews in person or by telephone with claimants, representatives and advocates. Explain the full range of Social Security benefits and all related programs, including, disability, retirement and medicare.
Explains technical provisions, elicits relevant facts and resolves problems with payments or eligibility
Provides beneficiaries with information, advice or instructions about eligibility and benefits being paid under retirement, survivors, disability and Medicare insurance programs; the Black Lung program and Supplemental Security
Make determinations on appeal cases.
Identifies need for social services of people interviewed and refers them to appropriate private, nonprofit or government organizations supplying such services
Make administrative decisions and special determinations relating to disability, Medicare and retirement claims.
Resolve discrepancies, clarify issues and make final decisions for initial and post entitlement benefits
Adjudicate and authorize entitlements or disallowances at all levels.
Determines the nature of claimants problems or interests.
Provide administrative support and requires an overall understanding in the appeals process for pending claims, analyze and update appellant data files, databases and correspondence records.
Medical Records Technician GS/4, 09/2017 to 09/2018 Department Of The Army – , , Huntsville, Alabama
Reviewed medical records for completeness and filed records in alphabetic and numeric order
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
Obtained patient releases for dissemination of information
Processed patient admission and discharge documentation
Received and processed medical records requests
Prepared mailings of information and documentation
Maintained accuracy, completeness and security for medical records and health information
Communicated effectively with staff, patients and insurance companies by email and telephone
Expertly searches the patient health record to find documentation justifying code assignment based on an expanded knowledge of the organization and structure of the patient records
Monitors ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services. Timely compliance with coding changes is crucial to the accuracy of the facility database as well as all cost recovery programs.
The incumbent will review provider health record documentation to ensure that is supports diagnostic and procedural codes assigned and is consistent with required medical coding nomenclature
The incumbent will also enter and correct information that has been rejected and when necessary, the incumbent will correct any identified data errors or inconsistencies.
Medical Support Assistant GS/ 5, 01/2015 to 09/2017 Tuscaloosa Veterans Affairs Medical Center – , , Tuscaloosa, AL
Prepared and maintained accurate digital health records for patients
Maintained accurate records of patient care, condition, progress and concerns
Assisted patients and families in achieving positive outcomes through thorough assessments
Checked patient data including insurance, demographic and health history to ensure all information was current
Scheduled, rescheduled and handled cancelled appointments for patients
Scheduled appointments for doctor visits and procedures using desktop calendar software
Uses a variety of window based applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite. Ensures current versions of all software applications are loaded and functional after any updates or changes.
Automated Logistical Specialist, 07/2010 to 12/2014 U.S Army – , ,
Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
Established operations procedures and complied with military policies.
Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
Conducted inventory audits with 100% accuracy following company procedures.
Created and maintained records, which included stock lists, inventory and material counts.
Education
Bachelor of Arts: Health Administration, Expected in 06/2017 to University of Phoenix - Tempe, AZ GPA:
Associate of Science: Healthcare Administration , Expected in 01/2015 to University of Phoenix - Tempe, AZ GPA:
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