contact center specialist iii resume example with 9 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Hardworking, Knowledgeable, and Cheerful CCS III well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities,
history of exceeding customer service expectations, calm and composed in stressful situations.
Skills
Excellent problem-solving abilities
Superb active listening
Conflict resolution
Courteous demeanor
Ability to adapt quickly
Proficient in Excel, Microsoft Word, Power Point, Leavelink, and PACS
Strong leadership
Military personnel training
Managing military programs
Experience
01/2016 to Current
Contact Center Specialist IIIGw Medical Faculty Associates – Arlington, VA,
Responsible for filing claims and providing accurate client specific absence policy information to callers.
Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Boost productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
Upheld privacy and security requirements established by HIPAA
Set up customer accounts to provide online access to claim information.
Directed calls to appropriate sub-departments
Escalated customer concerns to supervisors.
Worked under deadlines and responded to service requests.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
02/2016 to Current
Religious Program SpecialistWegmans Food Markets – Corning, NY,
Devised new and improved records management programs to organize and protect data.
Security services for chaplains
Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Performed research for all religions and provided financial assistance while ensuring a safe environment to practice religions
Reviewed established procedures to assess areas in need of improvement.
Implemented unique methods and methodologies, which helped reduce issues
Enforced military laws and regulations.
Aided Corpsman in Combat Lifesaver duties
Attained staff feedback to deliver information to superiors for corrective action.
Partnered with team members to implement service initiatives and achieve team objectives.
Improved productivity initiatives by coordinating itinerary and scheduling assignments for 4 staff members.
Led diverse training simulations to prepare teams for combat and emergency situations.
Executed on-time project management of complex issues for senior leadership.
06/2014 to 01/2016
Lot Attendant SupervisorNestle International – Kaukauna, WI,
Maintained cleanliness, neatness and organization of all areas.
Positioned barricades and gates to maximize traffic flow through parking lot.
Directed drivers to parking spots.
Resolved all customer issues to maintain high standards of customer satisfaction.
Inspected vehicles prior to selected service to identify any broken, missing or defective external parts.
Accounted for all products utilized to assist with inventory control processes and purchasing objectives.
Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
Mentored junior team members and managed employee relationships.
04/2012 to 06/2014
Team MemberBurger King – City, STATE,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Unloaded trucks, moved containers to staging area and determined correct storage locations.
Education and Training
Expected in 2014 to to
: Criminal Justice Glendale Community College - Glendale, AZ, GPA:
Expected in 05/2013 to to
High School Diploma: Westview High School - Avondale, AZ GPA:
Activities and Honors
Certifications
Service Country: United States
Rank: E-5
February 2016 to Present
Accomplishments
Marine Corps Expeditionary and Combat Skills Training (2016)
Combat Lifesaver Course (2016)
Rules of Handgun Safety & CCW Laws (2019)
Religious Program Specialist (2016)
Reserve Blue Jacket of The Quarter Fiscal Year 4th Quarter (2017)
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