Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with 10 years of experience working . Trained in project and time management with extensive knowledge of solution and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Well-qualified risk analyst proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Customer support
  • Documentation and reporting
  • Client communication
  • Calm disposition
  • Verbal and written communication
  • Problem-solving skills
  • Brand representation
  • Microsoft Office
  • Performance improvement
  • Gathering information
  • Sales expertise
  • Customer service optimization
  • Account management
  • Inbound phone calls
Work History
Contact Center Service Representative, 08/2020 - Current
South Carolina Federal Credit Union Columbia, SC,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Service Associate, 04/2017 - Current
Macy's, Inc. Ventura, CA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Knowledge of problem-solving and data analysis.
  • Work in a variety of systems to perform required tasks
  • Manage prioritized tasks in a time-sensitive environment
  • Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cashdrawers, handling night deposits, correcting discrepancies.
  • Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) often totaling more than $100,000.
  • Process 25+ customer transactions per hour with extreme attention to detail
Head Cashier, 04/2017 - Current
Lowe's Companies, Inc. Waynesboro, PA,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Evaluated professionalism of checkouts every and kep team members on top of cleaning tasks.
  • Developed standard operating procedures.
  • Displayed new stock and rotated existing products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Bookkeeper, 04/2017 - Current
Corecivic Smyrna, TN,
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained and processed invoices, deposits and money logs.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
Ph.D.: Public Health, Expected in 09/2024
Capella University - Minneapolis, MN
MBA: Business Administration in Healthcare Management, Expected in 08/2020
Strayer University - Washington, DC
Bachelor of Science: Business Administration And Management, Expected in 10/2006
Madonna University - Nigeria,
  • PMP - Project Management Professional
  • Prince 2 Project Management 2011, the Knowledge Academy

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School Attended

  • Capella University
  • Strayer University
  • Madonna University

Job Titles Held:

  • Contact Center Service Representative
  • Service Associate
  • Head Cashier
  • Bookkeeper


  • Ph.D.
  • MBA
  • Bachelor of Science

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