Qualified with over five years of experience in fast-paced customer service and call center environments supporting company needs. Personable and professional under pressure.
Excellent communicator with over five years of Customer Service Representative experience in demanding call center environments.
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships.
Dedicated to exceeding set goals through effective communication skills and abilities.
Skilled call center professional versed in customer support protocols. Bring extensive high-call volume experience. Superior computer skills and telephone etiquette.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires.
Empathetic with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.
Assisted in supervising the day care center. Supervised 9 employees and trained new staff. Complied with State of Texas rules and regulations. Answering the telephone, recording messages, receive payments from parents, while keeping open communication with parents and teachers. Filing, faxing, typing, record keeping, and photocopying. Support children's emotional and social development, encouraging the understanding of others and positive self-concepts. Sanitize toys and play equipment. Identify possible signs of emotional or developmental issues in children and bring them to parents' or guardians' attention. Observe and monitor children's play activities. Keep records on our children, including daily observations and information about activities, meals served, and medications administered. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Reading to the children while also teaching them simple painting, drawing, handicrafts, and songs. Organize and participate in recreational activities, such as outside games.
(254) 421 - 5508
Scott and White
Truck driver, PFG
Retired US Amry Veteran
(254) 220 - 8482
Typing Speed - 40 wpm
•Internet Browser (Internet Explorer, Firefox, etc)
• Presentation Software (PowerPoint, Flash, etc)
• Word Processing Software (Word, WordPerfect, etc)
• E-mail Software (Outlook, Thunderbird, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Spreadsheet Software
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