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Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Call center operations
- Report preparation
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- Call control skills
- Account updating
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04/2019 to Current Contact Center Representative Cellular Sales – Chattanooga, TN,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assessed customer account information to determine current issues and potential solutions.
- Resolved inquiries to consistently meet performance benchmarks.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Improved call management database by frequently changing and updating customer contact information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
09/2018 to 10/2018 Program Coordinator Bio-Techne – Saint Louis, MO,
- Fostered relationships to define programming needs and strengthen organizational standing.
- Uncovered issues to determine solutions and assist program participants.
- Analyzed program effectiveness to modify, adapt and optimize workflows.
- Designed and implemented program policies, frameworks and toolkits for change management processes.
- Communicated project status, requirements and deadlines to stakeholders.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Coordinated planning and program development between news teams and other programming staff.
03/2016 to 09/2018 Program Manager Department Of Health And Human Services – El Paso, TX,
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Uncovered issues to determine solutions and assist program participants.
- Tracked progress by employing program documentation, directives, funding information and other vital program materials.
- Developed programs and initiatives to support organization's long-term goals.
- Designed and implemented standard operating procedures in various departments for optimal efficiency.
- Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
- Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
- Communicated effectively with staff to gain better understanding of country rules, laws and regulations, which promoted efficient development of legal parameters.
- Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
- Analyzed program data to assist in strategic decision-making.
- Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
- Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
- Audited interdepartmental communications and correspondence with external partners, enforcing professional standards and expectations for communication.
- Secured partnerships with prominent businesses and community leaders to increase visibility of program and obtain financial support.
05/2013 to 09/2016 Purchased Referred Care Clerk Prairie Band Potawatomi Nation – Mayetta, KS,
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained customer records with timely and accurate database updates.
- Took information from potential customers to assess needs.
- Made phone calls and sent emails to establish leads.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Prepared packages for [Type] deliveries and coordinated timely shipments.
Expected in 05/1983 High School Diploma:
Ganado Unified School District - Gando, Arizona ,
GPA:
Expected in 08/1993 Associate of Arts: Nursing 101
Navajo Community College - Tsaile, AZ,
GPA:
Basic in Nursing
Math
Biology
English 101
Expected in 12/1991 CNA Certificate: Nursing Care Giving
Chinle High School - Chinle, AZ
GPA:
Expected in 12/2000 Associate of Arts: Assisted Living Management
Maricopa Community Colleges - Phoenix College - Phoenix, AZ
GPA:
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