Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Call center operations
  • Report preparation
  • Call control skills
  • Account updating
04/2019 to Current
Contact Center Representative Cellular Sales Chattanooga, TN,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assessed customer account information to determine current issues and potential solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
09/2018 to 10/2018
Program Coordinator Bio-Techne Saint Louis, MO,
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Uncovered issues to determine solutions and assist program participants.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Communicated project status, requirements and deadlines to stakeholders.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Coordinated planning and program development between news teams and other programming staff.
03/2016 to 09/2018
Program Manager Department Of Health And Human Services El Paso, TX,
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Uncovered issues to determine solutions and assist program participants.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
  • Developed programs and initiatives to support organization's long-term goals.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
  • Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
  • Communicated effectively with staff to gain better understanding of country rules, laws and regulations, which promoted efficient development of legal parameters.
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
  • Analyzed program data to assist in strategic decision-making.
  • Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
  • Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
  • Audited interdepartmental communications and correspondence with external partners, enforcing professional standards and expectations for communication.
  • Secured partnerships with prominent businesses and community leaders to increase visibility of program and obtain financial support.
05/2013 to 09/2016
Purchased Referred Care Clerk Prairie Band Potawatomi Nation Mayetta, KS,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.
  • Made phone calls and sent emails to establish leads.
  • Provided clerical support to team members to improve office performance and enhance productivity.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Prepared packages for [Type] deliveries and coordinated timely shipments.
Education and Training
Expected in 05/1983
High School Diploma:
Ganado Unified School District - Gando, Arizona ,
Expected in 08/1993
Associate of Arts: Nursing 101
Navajo Community College - Tsaile, AZ,

Basic in Nursing



English 101

Expected in 12/1991
CNA Certificate: Nursing Care Giving
Chinle High School - Chinle, AZ
Expected in 12/2000
Associate of Arts: Assisted Living Management
Maricopa Community Colleges - Phoenix College - Phoenix, AZ

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School Attended

  • Ganado Unified School District
  • Navajo Community College
  • Chinle High School
  • Maricopa Community Colleges - Phoenix College

Job Titles Held:

  • Contact Center Representative
  • Program Coordinator
  • Program Manager
  • Purchased Referred Care Clerk


  • High School Diploma
  • Associate of Arts
  • CNA Certificate
  • Associate of Arts

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