Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer Service experience for 8 + years. Experience in sales, food, merchandising, POS systems, cash handling and management.

  • Flexible schedule
  • Exceptional customer service
  • Cash register operations
  • Problem-solving skills
  • Sales training
  • Inventory management
  • Adapt to diverse groups
  • Multi-tasking strength
  • Upselling
  • Opening and closing procedures
  • Information verification
  • Word processing
  • Regulatory compliance
  • Sorting and labeling
  • Data verification
Work History
Server, 03/2022 - Current
Cellular Sales Chesapeake, VA,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold appetizers and mixed drinks to enhance sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected orders and relayed them to bartenders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Contact Center Representative, 11/2018 - Current
Webstaurantstore Cumberland, MD,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Logged call information and solutions provided into SideKick and CMS database.
  • Helped many customers by approaching conversations with positive attitude and willingness.
Brand Care Specialist, 06/2017 - 11/2018
Security Finance Dexter, MO,
  • Copied, logged and scanned supporting documentation.
  • Entered details such as payments, account information and call logs into the computer system.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Researched and updated all required materials needed for firm and partners.
  • Responded to customer requests via telephone and email.
  • Presented latest merchandise to prospective buyers.
  • Accounted for all inventory and ordered new stock.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responded to telephone and in-person requests for information.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Collected and processed payments.
  • Submitted and tracked orders.
  • Located and corrected data entry errors and reported to management.
  • Entered numerical data into databases in a timely and accurate manner.
  • Completed data entry tasks with accuracy and efficiency.
  • Assisted with receptionist duties, file organization and research and development.
  • Added new material to file records and created new records.
Sales Associate, 03/2016 - 05/2018
The Home Depot City, STATE,
  • Worked collaboratively in team environment.
  • Maintained records related to sales.
  • Suggested accessories and complementary purchases.
  • Answered questions regarding the store and its merchandise.
  • Prepared sales slips and sales contracts.
  • Prepared merchandise for sales floor.
  • Provided repeat customers with exceptional care and attention.
  • Greeted customers and ascertained customers' needs.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Trained and served as a peer coach for new sales associates.
  • Kept work areas clean and neat at all times.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Wrote, negotiated and finalized sales contracts.
  • Directed individuals to merchandise locations.
Customer Service Representative, 01/2014 - 05/2017
Company Name City, State,
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Provided ongoing guest service, including giving fashion advice.
  • Computed price of merchandise and maintained detailed product and sales records.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Asked open-ended questions to assess customer needs.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended alternative items if product was out of stock.
  • Supported customers and fielded questions regarding merchandising and pricing.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Served as the main liaison between customers, management and sales team.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Helped drive sales goals and achieve monthly quotas.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
High School Diploma: , Expected in 2014
Coral Glades High School - Coral Springs, FL
  • Awarded “Employee of the Month” 
  • Promoted to Key Holder.
  • Documentation
    Wrote and edited documents to keep staff informed on policies and procedures. 
  • Design
    Responsible for creative design projects.
  • CPR certified

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School Attended

  • Coral Glades High School

Job Titles Held:

  • Server
  • Contact Center Representative
  • Brand Care Specialist
  • Sales Associate
  • Customer Service Representative


  • High School Diploma

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