Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Customer Service experience for 8 + years. Experience in sales, food, merchandising, POS systems, cash handling and management.
Skills
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Work History
Server, 03/2022 - Current
Cellular Sales – Chesapeake, VA,
Cellular Sales – Chesapeake, VA,
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold appetizers and mixed drinks to enhance sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected orders and relayed them to bartenders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Contact Center Representative, 11/2018 - Current
Webstaurantstore – Cumberland, MD,
Webstaurantstore – Cumberland, MD,
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Logged call information and solutions provided into SideKick and CMS database.
- Helped many customers by approaching conversations with positive attitude and willingness.
Brand Care Specialist, 06/2017 - 11/2018
Security Finance – Dexter, MO,
Security Finance – Dexter, MO,
- Copied, logged and scanned supporting documentation.
- Entered details such as payments, account information and call logs into the computer system.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
- Researched and updated all required materials needed for firm and partners.
- Responded to customer requests via telephone and email.
- Presented latest merchandise to prospective buyers.
- Accounted for all inventory and ordered new stock.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded to telephone and in-person requests for information.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Collected and processed payments.
- Submitted and tracked orders.
- Located and corrected data entry errors and reported to management.
- Entered numerical data into databases in a timely and accurate manner.
- Completed data entry tasks with accuracy and efficiency.
- Assisted with receptionist duties, file organization and research and development.
- Added new material to file records and created new records.
Sales Associate, 03/2016 - 05/2018
The Home Depot – City, STATE,
The Home Depot – City, STATE,
- Worked collaboratively in team environment.
- Maintained records related to sales.
- Suggested accessories and complementary purchases.
- Answered questions regarding the store and its merchandise.
- Prepared sales slips and sales contracts.
- Prepared merchandise for sales floor.
- Provided repeat customers with exceptional care and attention.
- Greeted customers and ascertained customers' needs.
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain the visual appeal of the store.
- Trained and served as a peer coach for new sales associates.
- Kept work areas clean and neat at all times.
- Helped customers with questions, problems and complaints in person and via telephone.
- Wrote, negotiated and finalized sales contracts.
- Directed individuals to merchandise locations.
Customer Service Representative, 01/2014 - 05/2017
Company Name – City, State,
Company Name – City, State,
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided ongoing guest service, including giving fashion advice.
- Computed price of merchandise and maintained detailed product and sales records.
- Provided an elevated customer experience to generate a loyal clientele.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Asked open-ended questions to assess customer needs.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended alternative items if product was out of stock.
- Supported customers and fielded questions regarding merchandising and pricing.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Routinely answered customer questions regarding merchandise and pricing.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Served as the main liaison between customers, management and sales team.
- Politely assisted customers in person and via telephone.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Helped drive sales goals and achieve monthly quotas.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
High School Diploma: , Expected in 2014
Coral Glades High School - Coral Springs, FL
Coral Glades High School - Coral Springs, FL
Accomplishments
- Awarded “Employee of the Month”
- Promoted to Key Holder.
- Documentation
Wrote and edited documents to keep staff informed on policies and procedures. - Design
Responsible for creative design projects.
Certifications
- CPR certified
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Resume Overview
School Attended
- Coral Glades High School
Job Titles Held:
- Server
- Contact Center Representative
- Brand Care Specialist
- Sales Associate
- Customer Service Representative
Degrees
- High School Diploma
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