Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Diplomatic [Job Title] versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Customer Complaint Resolution
Customer Contact
Troubleshooting Technical Issues
Product Knowledge
Experience
Contact Center Agent, 05/2020 to 06/2021 Lowes – Charlotte, NC,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Used mobility devices and [Type] equipment to transport patients.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Explained key information regarding products and services to customers to encourage informed decision-making.
Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
CNA, 12/2014 to 09/2019 Garfield County Public Hospital District No.1 – Pomeroy, WA,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Used mobility devices and [Type] equipment to transport patients.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
CNA, 12/2013 to 12/2016 Garfield County Public Hospital District No.1 – Pomeroy, WA,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Documented activities and recorded information in EMR system.
Laundry/Housekeeping, 04/2009 to 12/2013 Springhill Manor – City, STATE,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Laundered sheets and removed stains to restore linens to pristine condition.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Interacted pleasantly with clients and guests when performing daily duties.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education and Training
Associate of Arts: , Expected in 12/2013 College Of Medical Arts - Auburn, CA, GPA:
High School Diploma: , Expected in 06/1996 Tigard High School - Tigard, OR GPA:
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