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Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Diplomatic [Job Title] versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
- Customer Complaint Resolution
- Customer Contact
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- Troubleshooting Technical Issues
- Product Knowledge
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Contact Center Agent, 05/2020 to 06/2021
Lowes – Charlotte, NC,
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Used mobility devices and [Type] equipment to transport patients.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
CNA, 12/2014 to 09/2019
Garfield County Public Hospital District No.1 – Pomeroy, WA,
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Used mobility devices and [Type] equipment to transport patients.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
CNA, 12/2013 to 12/2016
Garfield County Public Hospital District No.1 – Pomeroy, WA,
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Documented activities and recorded information in EMR system.
Laundry/Housekeeping, 04/2009 to 12/2013
Springhill Manor – City, STATE,
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Associate of Arts: , Expected in 12/2013
College Of Medical Arts - Auburn, CA,
GPA:
High School Diploma: , Expected in 06/1996
Tigard High School - Tigard, OR
GPA:
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