LiveCareer-Resume

contact center agent resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Diplomatic [Job Title] versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Customer Complaint Resolution
  • Customer Contact
  • Troubleshooting Technical Issues
  • Product Knowledge
Experience
Contact Center Agent, 05/2020 to 06/2021
LowesCharlotte, NC,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Used mobility devices and [Type] equipment to transport patients.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
CNA, 12/2014 to 09/2019
Garfield County Public Hospital District No.1Pomeroy, WA,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Used mobility devices and [Type] equipment to transport patients.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
CNA, 12/2013 to 12/2016
Garfield County Public Hospital District No.1Pomeroy, WA,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in EMR system.
Laundry/Housekeeping, 04/2009 to 12/2013
Springhill ManorCity, STATE,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education and Training
Associate of Arts: , Expected in 12/2013 to College Of Medical Arts - Auburn, CA,
GPA:
High School Diploma: , Expected in 06/1996 to Tigard High School - Tigard, OR
GPA:

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Resume Overview

School Attended

  • College Of Medical Arts
  • Tigard High School

Job Titles Held:

  • Contact Center Agent
  • CNA
  • CNA
  • Laundry/Housekeeping

Degrees

  • Associate of Arts
  • High School Diploma

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