LiveCareer-Resume

consumer experience specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Education and Training
High School Diploma: , Expected in 06/2019 to John Paul Stevens High School - San Antonio, TX,
GPA:
Bachelor of Digital Media Innovation: , Expected in 2024 to Texas State University - ,
GPA:
Skills
  • Brand Development
  • Microsoft office
  • Data and Trend
  • Digital Media
  • Team Leadership
  • Relationship Building
  • Client Relationship Management
  • Consumer Buying Habits
  • Social Media
  • Credit Card Payment Processing
  • Customer Account Management
  • De-escalation Techniques
  • Customer Trend Analysis
  • Problem-Solving
  • Employee Mentoring
Experience
Member Contact Representitive , 11/2022 to 06/2023
Columbia Sportswear Co.Miami, FL,
  • Answered member questions about products and services.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Presented and explained services and products to meet member needs.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Consumer Experience Specialist (MANAGER), 09/2021 to 08/2022
Pgt TruckingWampum, PA,
  • Worked effectively in cross-functional, fast-paced environment to complete retail tasks.
  • Implemented and created a monthly and weekly tracking system of stores digital metrics to monitor trends in team member performance
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
  • Successfully built relationships with store athletes, through mentoring and developing them to achieve career goals.
Full Time Retail Associate, 06/2020 to 09/2021
City Of Eau ClaireEau Claire, WI,
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Coached employees on sales techniques and best practices, improving upselling
  • Communicated sales goals and key performance indicators to employees.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Council Aide, 09/2019 to 10/2020
LkqKansas City, MO,
  • Completed in-depth research into current policies and procedures in order to fully understand existing conditions.
  • Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
  • Authored content of newsletters, social media postings and educational brochures.
  • Planned and managed different community meetings, public forums and outreach events.
  • Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
Summer Intern, 05/2020 to 07/2020
Intercultural Development Research AssociationCity, STATE,
  • Disseminated research results through academic publications, written reports or public presentations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Collaborated with team members to grow contributions through diligent focus and attention to detail.
Communications Intern, 05/2019 to 07/2019
Kids Foot LockerCity, STATE,
  • Prepared and edited employee newsletters or stockholder reports for internal and external audiences.
  • Created original content for blog posts and website articles.
  • Drafted social media posts and created videos with eye for viral content strategies.
  • Reviewed and corrected materials prepared by all staff to proofread and edit for spelling, grammar and style.
Lead Retail Sales Associate, 09/2017 to 01/2019
Company NameCity, State,
  • Coached other employees in customer service strategies and successful selling techniques.
  • Demonstrated knowledge of audit and compliance standards.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Increased store sales by cross-selling complementary items.
Accomplishments
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Promoted from Full time to Management, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • John Paul Stevens High School
  • Texas State University

Job Titles Held:

  • Member Contact Representitive
  • Consumer Experience Specialist (MANAGER)
  • Full Time Retail Associate
  • Council Aide
  • Summer Intern
  • Communications Intern
  • Lead Retail Sales Associate

Degrees

  • High School Diploma
  • Bachelor of Digital Media Innovation

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