Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Jessica is a results-driven Human Resources and Operations professional drawing upon more than 22 years of professional services and industry experience supporting leaders, teams and organizations across the U.S. and globally. Jessica has proven success leading large scale people initiatives focused on innovation, process redesign, reorganizing functions and tech enabling processes. Jessica is a recognized dynamic and innovative business leader with deep expertise in people strategy and operations, related to but not limited to HR operations, resource management, workforce planning, acquisitions, performance management, talent management, employee retention and morale, and diversity.

  • Workforce Planning
  • Deployment/Resource Management
  • HR Strategy & Operations
  • HR Reporting & Analytics
  • Global Mobility/Agility
  • Business Optimization
  • Organizational Design
  • Stakeholder Relationships
  • Critical Thinking
  • Digitally Minded
  • Change Agent
  • Project Management
Work History
09/2014 to Current Consulting Solutions Deployment Leader PwC | City, STATE,
  • Leads large operational deployment initiatives impacting all labor channels (eg. onshore/offshore, contractors) assessing and executing on change and communications, stakeholder management, process redesign, reporting and analytics tools
  • Leads Deployment function which includes team of more than 100 onshore and offshore deployment professionals
  • Molds deployment team and embraces change to adapt within dynamic market and business organization changes
  • Partners with business and functional leaders to set vision, strategy, and experience for Deployment from strategy through execution
  • Evolve delivery model of deployment function by identifying opportunities for optimization through technology and service delivery (on shore/off shore)
  • Leads implementations for new deployment and skills reporting and automations to bring more efficient and modernized experience to deployment
  • Focuses on diversity, equity and inclusion strategies for our people
  • Coaches business leaders and people team through varying details of operational functions, targeting deficiencies and replacing with best practices to encourage optimal growth.
  • Applies excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Works as effective team member while contributing to local and global HR projects such as My+ Talent Marketplace and Skills Passport initiatives
12/2012 to 08/2014 Advisory HR Transformation Director PwC | City, STATE,
  • Member of Talent Transformation team lead by US HC Leader and Advisory Managing Partner
  • Responsible for providing input and direction on US firm’s resource management strategy and network’s skills tracking strategy
  • Lead delivery of network skills taxonomy, talent profile through collaboration with global business leaders and deployment teams to collect and rationalize skills across lines of services and five territories
  • Developed skills taxonomy governance strategy, proficiency model and design of talent profile.
08/2011 to 12/2012 Advisory HR Operations Senior Manager PwC | City, STATE,
  • Led multiple teams of HR Operations Leaders and Managers to drive increased collaboration, efficiencies and greater consistency across HR operations in business for more than 10,000 Partners and Staff. Led central team of HR operations to provide supplemental support to business
  • Led teams across multiple business units and functional groups in strategic people areas and day to day human resources operations (ie. Workforce planning and management, compensation, talent management, recognition, recruiting, etc)
  • Developed comprehensive executive leadership dashboards and analytics to summarize key strategic and operational people metrics. Developed and launched operational reporting packages to drive greater transparency
10/2000 to 08/2011 HR Shared Services Operations Senior Manager PwC | City, STATE,

Jessica had multiple promotions with progressive HR responsibilities during her time with the HR SSC.

  • Led US onboarding operations and delivery teams as part of PwC's 150-person HR Shared Service Center. Provided strategy, process, policy and technology support to nine firmwide stakeholder groups as well as over 10,000 new joiners. Lead combined team of onshore and offshore professionals.
  • Led multi-team project to outsource/offshore significant portions of US recruiting and onboarding operations. Project leader responsible for working with offshore provider to identify and transition over 22,000 hours of work to appointed offshore location.
  • Led shared services approach to PwC Canada's recruiting and onboarding functions that support over 6,000 staff in 30+ Canada offices. Worked closely with PwC Canada leadership, Sourcing and HR teams to standardize processes and design system requirements to support the centralized model, and lead testing and cut over plan.
  • Led the onboarding approach and operations for three large scale and complex company acquisitions (BearingPoint, PRTM, and Diamond Management & Technology Consultants). Responsible for successful data integration, analytics, onboarding, compliance and orientation of new joiners. Demonstrated effective usage of our offshore team capabilities to accelerate operational timeline and delivery to business stakeholders.
Expected in Master of Arts | Liberal Arts And Sciences University of South Florida, Tampa, FL GPA:
  • Member of Honor Society of Phi Kappa Phi
Expected in Bachelor of Arts | Latin American Studies Flagler College, Saint Augustine, FL GPA:
  • Member of Flagler International Studies program
  • Member of Flagler's Division II Tennis team

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School Attended

  • University of South Florida
  • Flagler College

Job Titles Held:

  • Consulting Solutions Deployment Leader
  • Advisory HR Transformation Director
  • Advisory HR Operations Senior Manager
  • HR Shared Services Operations Senior Manager


  • Master of Arts
  • Bachelor of Arts

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