, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Jessica is a results-driven Human Resources and Operations professional drawing upon more than 22 years of professional services and industry experience supporting leaders, teams and organizations across the U.S. and globally. Jessica has proven success leading large scale people initiatives focused on innovation, process redesign, reorganizing functions and tech enabling processes. Jessica is a recognized dynamic and innovative business leader with deep expertise in people strategy and operations, related to but not limited to HR operations, resource management, workforce planning, acquisitions, performance management, talent management, employee retention and morale, and diversity.
Skills
Workforce Planning
Deployment/Resource Management
HR Strategy & Operations
HR Reporting & Analytics
Global Mobility/Agility
Business Optimization
Organizational Design
Stakeholder Relationships
Critical Thinking
Digitally Minded
Change Agent
Project Management
Work History
09/2014 to CurrentConsulting Solutions Deployment LeaderPwC | City, STATE,
Leads large operational deployment initiatives impacting all labor channels (eg. onshore/offshore, contractors) assessing and executing on change and communications, stakeholder management, process redesign, reporting and analytics tools
Leads Deployment function which includes team of more than 100 onshore and offshore deployment professionals
Molds deployment team and embraces change to adapt within dynamic market and business organization changes
Partners with business and functional leaders to set vision, strategy, and experience for Deployment from strategy through execution
Evolve delivery model of deployment function by identifying opportunities for optimization through technology and service delivery (on shore/off shore)
Leads implementations for new deployment and skills reporting and automations to bring more efficient and modernized experience to deployment
Focuses on diversity, equity and inclusion strategies for our people
Coaches business leaders and people team through varying details of operational functions, targeting deficiencies and replacing with best practices to encourage optimal growth.
Applies excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Works as effective team member while contributing to local and global HR projects such as My+ Talent Marketplace and Skills Passport initiatives
12/2012 to 08/2014Advisory HR Transformation DirectorPwC | City, STATE,
Member of Talent Transformation team lead by US HC Leader and Advisory Managing Partner
Responsible for providing input and direction on US firm’s resource management strategy and network’s skills tracking strategy
Lead delivery of network skills taxonomy, talent profile through collaboration with global business leaders and deployment teams to collect and rationalize skills across lines of services and five territories
Developed skills taxonomy governance strategy, proficiency model and design of talent profile.
08/2011 to 12/2012Advisory HR Operations Senior ManagerPwC | City, STATE,
Led multiple teams of HR Operations Leaders and Managers to drive increased collaboration, efficiencies and greater consistency across HR operations in business for more than 10,000 Partners and Staff. Led central team of HR operations to provide supplemental support to business
Led teams across multiple business units and functional groups in strategic people areas and day to day human resources operations (ie. Workforce planning and management, compensation, talent management, recognition, recruiting, etc)
Developed comprehensive executive leadership dashboards and analytics to summarize key strategic and operational people metrics. Developed and launched operational reporting packages to drive greater transparency
10/2000 to 08/2011HR Shared Services Operations Senior ManagerPwC | City, STATE,
Jessica had multiple promotions with progressive HR responsibilities during her time with the HR SSC.
Led US onboarding operations and delivery teams as part of PwC's 150-person HR Shared Service Center. Provided strategy, process, policy and technology support to nine firmwide stakeholder groups as well as over 10,000 new joiners. Lead combined team of onshore and offshore professionals.
Led multi-team project to outsource/offshore significant portions of US recruiting and onboarding operations. Project leader responsible for working with offshore provider to identify and transition over 22,000 hours of work to appointed offshore location.
Led shared services approach to PwC Canada's recruiting and onboarding functions that support over 6,000 staff in 30+ Canada offices. Worked closely with PwC Canada leadership, Sourcing and HR teams to standardize processes and design system requirements to support the centralized model, and lead testing and cut over plan.
Led the onboarding approach and operations for three large scale and complex company acquisitions (BearingPoint, PRTM, and Diamond Management & Technology Consultants). Responsible for successful data integration, analytics, onboarding, compliance and orientation of new joiners. Demonstrated effective usage of our offshore team capabilities to accelerate operational timeline and delivery to business stakeholders.
Education
Expected in Master of Arts | Liberal Arts And SciencesUniversity of South Florida, Tampa, FLGPA:
Member of Honor Society of Phi Kappa Phi
Expected in Bachelor of Arts | Latin American StudiesFlagler College, Saint Augustine, FLGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
