Consultant resume example

Projects Worked : APMM, DAMCO, Safmarine

• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experience working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• Core experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Worked with Pardot Functionality, PardotA/B Testing, Auto responder emails and Pardot Email Rendering.
• Proficient in dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Developed and recommended CRM roadmap for customers in the Financial Domain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatica.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).

Projects Worked : Sears, Kmart , BridgeWater

• Good understanding of production IT Environment and IT Operation such as, / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains.
• Serves as a single point of contact to for service delivery for all Service lines/Technologies.
• Manages delivery communications with sending Geo and end customer.
• Ensure relevant governance /interlock with Sending Geo and technical service lines Define, Own Service/Quality Improvement plan.
• Responsible for service quality, service delivery performance and drives service excellence.
• Real Time & continuous follow-up with global support teams for Critical incident resolution.
• Manage and coordinate activities during overall ticket life cycle.
• Collaborates with peer Operation leads (Enterprise Systems, Networks, Information Security and other Ops leads) to deliver customer focused service.
• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Obtains authorization for submitted change requests from the Change Authority.
• Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition.
• Utilizes the Change Management reporting system to monitor and track changes.
• Supported web based applications using JSP, Servlets, JavaScript, AJAX, Struts Framework, HTML, XML, and DHTML.
• Interacted with End Users to answer their questions in day to day operation of brokerage Account Opening and Maintenance Work Flows.
• Designed, developed and implemented code using Java, CORBA, Oracle and JDBC for Four major modules.
• Worked on Full Software Development Life Cycle (SDLC) using Rational Unified Process (RUP) Methodology.
• Supported integration testing and UAT on various small and big initiatives for number of users.
• Worked on Windows Servers, IIS Servers, SQL Servers and .net applications support and administration.
• Worked on installing Windows Servers OS, IIS, SQL Servers and deployed .net applications using PowerShell, Octopus and Release Manager.
• Supported, deployed, maintained, and trouble-shoot various .Net applications and web services hosted on various versions IIS web servers (7.0/7.5/8.0/8.5 ), SQL Server and Azure in production environment.
• Use deployment tools like Octopus/ VSTS Release Manager for deploying application and provided working environments (SQA/UAT/Perf) to test teams and also performed zero downtime production deployments.

Projects Worked : AT&T, British Telecom

Handled a team of 18 Technicians.

· Provided Support for SOHO Networking Environment

· Analyzed software hardware and network systems for various transmission systems.

· Configured and installed routers switches and wireless controllers.

· Evaluated complex computer systems to assess vulnerability and risk.

· Develop and administer disaster recovery plans.

· Responsible for analyzing, testing, isolating and repairing network and customer issues.

· Standard network services is expected (DNS, DHCP, NTP, TFTP, HTTP, FTP, SMTP, SSL, SNMP, etc.)

· Establish connectivity via dial-up modem, DSL, or Cable modem

· Deployed and maintained LAN, WAN, servers, switches, routers, and wireless network systems

· Resolved voice and data based issues and MPLs circuit issues

· Configured VPN connections and dynamic routing protocols, network latency, and internet connection