To utilize my 9 years of business and technical knowledge within the Project Manager role. Competent Construction Administrator excellent with directing construction activities on multiple projects, while monitoring projects for construction document compliance. Great problem-solver with ability to think quickly and resolve issues. Proficient in submittal tracking, job costing assessment and time schedule preparation. Punctual and organized worker with excellent communication skills.
• Coached and developed Customer Support Agents through one on one sessions, promoting the 5 Essential Behaviors to improve and exceed in all Serving, Solving, and Selling scorecard performance metric standards. • Ensure that agents grasp the fundamental values of the customer experience while maintaining company standards. • Review customer interactions and provide feedback to the agent/Leader for development. • Ensure each agent/new hire is knowledgeable in utilizing all tools and maintaining operational standards • Promotes positive a positive work environment and operational excellence by maintaining a high level of visibility to the floor • Identifying key outliers within the organization by utilizing reporting then working with those agents to ensure improvement. • Assisted New Hire Nesting program for New Hire Customer Support Agents. • Assisted in identifying issues and the collection of data and research to help improve the customer experience, the agent experience and our company strategy. • Partnered with leadership to align coaching with individual MAP and career goals and to help refine coaching procedures to deliver consistent improvement with our agents
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