Hardworking Customer Service Representative with 10 years of experience working with Production or Service. Trained in project and time management with extensive knowledge of Area of customer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Well-qualified Site supervisor proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
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- Reduced excess spending by effectively utilizing given resources.
- Delegated assignments based on project plans, project needs and knowledge of individual team members.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Led safety training and daily meetings to update teams and reduce hazards.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Eliminated project lags by inspecting work-in-progress, tracking lead times and testing work to achieve quality control specifications.
- Completed accurate material and labor estimates for jobs with minimal budgets.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Analyzed project blueprints and specifications to identify exact number of Employees needed to complete job.
- Supervised job site employees and subcontractors across Multiple trades.
- Delivered reports to Project managers each Morning to detail project updates and likely completion dates, noting delays and causes.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Complied with all safety protocols and enforced proper equipment and material usage.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Supported field crews to maximize quality and work efficiency.
- Recommended Product or Service to customers, thoroughly explaining details.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, and sales.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Documented all changes and actions in computer-based tracking system.
- Accurately and efficiently installed materials , including Cabinet doors and Fixtures .
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Visited residential and commercial locations to remodel facilities or put in new cabinetry and millwork.
- Maintained neat, clean and hazard-free sites.
- Checked work for compliance with quality standards.
- Repaired cabinets and cabinet parts.
- Budgeting expertise
- Used Customer feedback to design custom cabinet layouts and quotes for clients.
- Installed hardware such as drawer pulls, hinges and handles.
- Estimated costs for custom cabinets including design, material, installation and labor.
- Blueprint design understanding
- Interior design knowledge
- Installed crown molding and other trim components to finish interior spaces with desired looks.
- Studied project plans and blueprints to determine required materials and specifications, plan projects and coordinated necessary supplies.
- Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
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School Attended
- Central Texas College
Job Titles Held:
- Construction Supervisor,+construction +supervisor +resume
- Customer Service Representative
- Service Technician
Degrees
- Associate in Business Administration
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