Constituent Service Representative Resume Example
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CONSTITUENT SERVICE REPRESENTATIVE
Professional Summary
To obtain employment in a corporate/customer service setting as an Commercial Field Service Professional. Highly-motivated Legal Administrator with numerous years experience in the criminal justice system, including case management, field supervision and weapons training. Legal clerk with advanced leadership skills and knowledge of the legal system. Communicates effectively with others and helps motivate them to make positive life changes. Criminal justice professional well educated on state and federal laws, court procedures and underlying social issues that contribute to crime. My expertise is in research and statistical analysis. A legal administrator offering expertise in the development of public outreach initiatives and strong advocacy networks targeted at diverse and underserved communities. I have a high level of performance in relationship-building, decision-making and communicating. Skills l Case management l Data collection l Risk and needs assessments l Strong decision maker l Crisis intervention techniques l CPR/First Aid certified l Security clearance l Administration of Physical Restraints training l Weapons training l Group therapy l Interpersonal skills l Criminal law knowledge l Trained in defensive tactics l Exceptional communicator l Strong work ethic l Highly organized l Report writing l Strong decision maker l Data collection
well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and cold cases. Dedicated Criminal Investigator focused on keeping the general public safe and assisting fellow employees, superiors and community leaders. Criminal Investigator, who employs excellent communication skills in writing crime reports and collaborating with police investigators. Dedicated Criminal Investigator, knowledgeable about program management, crisis intervention, conflict resolution and team training and leadership. Detective with extensive knowledge of federal and city laws, crime prevention tactics and conflict resolution techniques.
well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and cold cases. Dedicated Criminal Investigator focused on keeping the general public safe and assisting fellow employees, superiors and community leaders. Criminal Investigator, who employs excellent communication skills in writing crime reports and collaborating with police investigators. Dedicated Criminal Investigator, knowledgeable about program management, crisis intervention, conflict resolution and team training and leadership. Detective with extensive knowledge of federal and city laws, crime prevention tactics and conflict resolution techniques.
Skills
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Work History
Constituent Service Representative10/1999
to 02/2001
Gap Solutions, Inc – Schofield Barracks , HI
Gap Solutions, Inc – Schofield Barracks , HI
- lAttended functions with the United States Senator Richard Bryan.
- Researched questions from constituents, located his voting record on issue, and then sending the information to the constituent.
- lActed as a liaison for the Senator concerning affairs such as small business, immigration matters, finance issues, current and new technological advances.
- lInteracting with constituents, Handled all personnel management and human resources for the senator.
- Carefully documented statements, observations and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Trained and supervised [Number] latent print technicians.
- Identified labels and stored evidence properly to verify that it was safe and secure.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Presented information at professional forums, conferences and associations.
Legal Clerk01/1999
to 08/1999
Southwest Business Corporation – San Antonio , TX
Southwest Business Corporation – San Antonio , TX
- lGathered legal documents and had them stamped at the clerk's office.
- lObserved court proceedings with Mr.Booker in court.
- lPulled files out and made sure they were in chronological order in terms of file stamping.
- Trained and supervised [Number] latent print technicians.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Investigated [Number] violent crimes each year, including homicide, sexual assault, robbery, child abuse and domestic violence.
- Carefully documented statements, observations and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Identified labels and stored evidence properly to verify that it was safe and secure.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
File Clerk01/1998
to 12/1998
Challenge Unlimited, Inc. – Quincy , IL
Challenge Unlimited, Inc. – Quincy , IL
- lFile stamped legal documents.
- lProcessed and filed legal documents.
- lActed as a liaison to County Clerk, Loretta Bowman in human resource and personnel matters.
- Trained and supervised [Number] latent print technicians.
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Identified labels and stored evidence properly to verify that it was safe and secure.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Presented information at professional forums, conferences and associations.
Supervisor01/1993
to 07/1997
United States Air Force Visitors Center For Air – City , STATE
United States Air Force Visitors Center For Air – City , STATE
- lHandled the human resource department for all personnel and civilians on the base.
- lOver saw the daily operation of all military and civilian personnel for the base as an Elite Gate.
- supervisor.
- Investigated [Number] violent crimes each year, including homicide, sexual assault, robbery, child abuse and domestic violence.
- Carefully documented statements, observations and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Trained and supervised [Number] latent print technicians.
- Collected and preserved physical evidence, photographs and laboratory submissions.
Education
Bachelor of Arts: Criminal Justice5 2001University of Nevada-
City,
State
- Criminal Justice
- 3.40 GPA
- Investigative Training Certification
- Coursework in Counseling and Social Work
- Criminal Law, Criminology and Penology coursework
- Effective Interview Techniques seminar
- Law Enforcement and Justice Administration coursework
lCoursework in Criminology and Criminal Justice lSocial Justice coursework l Coursework in Law Enforcement l Coursework in Child and Adolescent Psychology l Coursework in Forensic Psychology Political Science :
B.S. Bachelors of Science Degree: Sociology12 2002University of Nevada-
City,
StateSociology
B.A. Bachelors of Arts Degree: 5 2006University of Nevada Las-
City,
State
Bachelor of Science: Political Science2002University of Nevada Las Vegas-
City,
State
- 3.0 GPA
- Investigative Training Certification
- Coursework in Counseling and Social Work
- Effective Interview Techniques seminar
Bachelor of Arts: Sociology2006University of Nevada Las Vegas-
City,
State
- 3.30 GPA
- Coursework in Counseling and Social Work
- Effective Interview Techniques seminar
- Dignitary Protection course
Skills
Criminal Justice, finance, human resources, human resource, Law Enforcement, legal, office, personnel, personnel management, Psychology, supervisor
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Resume Overview
School Attended
- University of Nevada
- University of Nevada Las
- University of Nevada Las Vegas
Job Titles Held:
- Constituent Service Representative
- Legal Clerk
- File Clerk
- Supervisor
Degrees
- Bachelor of Arts : Criminal Justice 5 2001
lCoursework in Criminology and Criminal Justice lSocial Justice coursework l Coursework in Law Enforcement l Coursework in Child and Adolescent Psychology l Coursework in Forensic Psychology Political Science :
B.S. Bachelors of Science Degree : Sociology 12 2002
B.A. Bachelors of Arts Degree : 5 2006
Bachelor of Science : Political Science 2002
Bachelor of Arts : Sociology 2006
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