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Concur Extended Services Consultant Resume Example

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GregoryBurgess
Summary

Resourceful Business Services Consultant, experienced in assisting a wide range of client companies with streamlining their expense report auditing processes. Excited to bring industry experience back to a more scientific or analytical role. Focused on data generation, analysis and overall adherence to company policies. Hardworking and practical with big-picture mentality paired with capacity to effectively manage important details.

Skills
  • Proficient in Microsoft Excel and Word (2013 and 365).
  • Comfortable with ArcMap GIS Versions 10.2 and 10.8.1, Salesforce and IBM Cognos Analytics.
  • Familiar with AQTESOLV, MODflow and Corel Draw.
  • Project management, technical troubleshooting and problem resolution.
  • Effective communication with client and project teams over email, phone and video conference.
  • Assessing customer support needs in both call center and in-person settings.
  • Providing training and developing referential materials for future users.
  • Data collection and analysis, including performing slug tests using transducers and water level indicators, soil characterization, sample collection and determining gradient using water level indicators.
Experience
Company NameApril 2016 to CurrentConcur Extended Services Consultant
City, State
  • Utilized 5+ years of industry experience to consult client companies on expense report auditing best practices. Built customized audit programs to ensure their users were staying within the bounds of their T&E policies.
  • Used excellent verbal skills to engage customers in conversation to effectively determine needs and requirements.
  • Assisted with upselling when client requirements went beyond the scope of their current contracted services.
  • Educated users on the Travel & Expense Report Audit services by leading onboarding sessions with new clients to set expectations and maximize their benefits from our service.
  • Stayed up to date on industry best practices to ensure compliance with global VAT/GST, Health Care Personnel and data privacy laws.
  • Provided ongoing support as the main support specialist contact for large clients, providing recommendations for service updates as well as data analysis using Cognos reporting tools and Microsoft Excel.
  • Provided support for both the sales and client support teams to ensure the best possible user experience for both prospective and current clients.
  • Set up customized invoice validating programs based on client requirements while onboarding for the SAP Concur Invoice Capture service.
Company NameOctober 2015 to April 2016Barista
City, State
  • Managed morning and afternoon rush of customers daily with efficient, levelheaded customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
Company NameJanuary 2015 to May 2015Undergrad Researcher
City, State
  • Actively monitored chloride concentrations in local tributaries in Eau Claire, WI.
  • Analyzed the data to determine the effect of road salting on chloride contamination in surface waters.
  • Presented research at the Wisconsin Groundwater Association and GSA North-Central 2015 annual meetings.
Company NameAugust 2013 to May 2015Help Desk Technician
City, State
  • Trained clients in the usage of software packages such as the Microsoft Office Suite as well as Windows and Mac operating systems.
  • Maintained a positive relationship with a large body of clients.
  • Assisted customers with various types of technical issues via email, telephone and on-site walk-ins at the help desk.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution for campus-wide outages.
Education and Training
University of Wisconsin-Eau ClaireMay 2015Bachelor of the Science: GeologyCity
  • Cum laude graduate
  • Completed coursework in hydrogeology, sedimentology and stratigraphy, geology field work, GIS, mineralogy and petrology, geomorphology and geochemistry.
  • Worked as a Teachers Assistant for Geology 110 at UW-Eau Claire (2014), assisting with introductory geology lab sections under the mentorship of a professor.
  • Worked as a Geology Department Undergrad Researcher (2015). Actively monitored chloride levels in local tributaries in Eau Claire, Wisconsin, and analyzed data to determine the effect of road salting on chloride contamination in surface waters
  • Attended and presented research at GSA North Central 2015 in Madison, Wisconsin.
Continuing Education
  • Technical Support Fundamentals certificate, offered through Coursera by Google. Completed September 2021.
  • Geographic Information Systems (GIS) Specialization Certificate, offered through Coursera by University of California - Davis. Currently in progress, began September 2021.
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Resume Overview

School Attended

  • University of Wisconsin-Eau Claire

Job Titles Held:

  • Concur Extended Services Consultant
  • Barista
  • Undergrad Researcher
  • Help Desk Technician

Degrees

  • Bachelor of the Science : Geology

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