Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Process Optimization
  • Warehousing Practices and Procedures
  • Excellent written and oral communication
  • Effective communication
  • Safety policies and procedures
  • Heavy Equipment Operation
  • Personal Protective Equipment
  • Working Independently
  • Manufacturing
  • Motivated Self-Starter
  • Preventive And Reparative Maintenance
  • Safety Rules And Regulations
Work History
05/2019 to 08/2021
Concrete Foreman Petticoat-Schmitt Civil Contractors, Inc. Yulee, FL,
  • Confirmed employee time cards and handled payroll of 8-person construction team.
  • Operated Forklift on daily basis.
  • Measured precise amounts of concrete and verified levelness to improve quality of finished product.
  • Created specific finishes on poured concrete.
  • Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
  • Directed projects according to schedule and quality demands.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
  • Routinely lifted and moved items weighing up to 10,000 pounds.
  • Mixed, spread and patched concrete to specifications.
  • Adapted concrete pouring and mixing plans to daily weather and climate.
07/2018 to 05/2019
Host Checkers Drive-In Restaurants, Inc. Taylor, MI,
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
11/2017 to 09/2018
Cashier Team Lead Otg Queens, NY,
  • Oversaw group of 6 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs and conducted cashier drops, cash control, and vault monitoring.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Communicated with customers and team members to solve problems.
  • Assisted customers by answering questions and fulfilling requests.
08/2016 to 11/2017
Cook Shift Leader Spectrum Health Greenville, MI,
  • Supervised and enhanced work of 10-person team producing more than 85 plates per day.
  • Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Collaborated with staff members to create meals for large banquets.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
Expected in 06/2011
High School Diploma:
Hastings High School - Houston, TX

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School Attended

  • Hastings High School

Job Titles Held:

  • Concrete Foreman
  • Host
  • Cashier Team Lead
  • Cook Shift Leader


  • High School Diploma

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