Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Process Optimization
Warehousing Practices and Procedures
Excellent written and oral communication
Effective communication
Safety policies and procedures
Heavy Equipment Operation
Personal Protective Equipment
Working Independently
Manufacturing
Motivated Self-Starter
Preventive And Reparative Maintenance
Safety Rules And Regulations
Work History
05/2019 to 08/2021
Concrete ForemanPetticoat-Schmitt Civil Contractors, Inc. – Yulee, FL,
Confirmed employee time cards and handled payroll of 8-person construction team.
Operated Forklift on daily basis.
Measured precise amounts of concrete and verified levelness to improve quality of finished product.
Created specific finishes on poured concrete.
Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
Directed projects according to schedule and quality demands.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
Routinely lifted and moved items weighing up to 10,000 pounds.
Mixed, spread and patched concrete to specifications.
Adapted concrete pouring and mixing plans to daily weather and climate.
07/2018 to 05/2019
HostCheckers Drive-In Restaurants, Inc. – Taylor, MI,
Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
11/2017 to 09/2018
Cashier Team LeadOtg – Queens, NY,
Oversaw group of 6 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs and conducted cashier drops, cash control, and vault monitoring.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items and join reward programs.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Communicated with customers and team members to solve problems.
Assisted customers by answering questions and fulfilling requests.
08/2016 to 11/2017
Cook Shift LeaderSpectrum Health – Greenville, MI,
Supervised and enhanced work of 10-person team producing more than 85 plates per day.
Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Mentored kitchen staff to prepare each for demanding roles.
Collaborated with staff members to create meals for large banquets.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
Education
Expected in 06/2011
High School Diploma: Hastings High School - Houston, TX GPA:
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