Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated professionally with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent communication skills. Clear understanding of company goals and motivated to learn, grow and excel.

  • Inventory controls
  • Staff Management
  • Operations management
  • Verbal and written communication
  • Team management
  • Problem resolution
  • Supervision
  • Complaint resolution
  • Order fulfillment
  • Receiving support
  • Training development aptitude
Work History
Server Support Team Lead, 03/2019 - 02/2022
St. Joseph Health Brea, CA,
  • Coordinated concession operations and team, including food preparation and storeroom areas.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Oversaw daily operations to ensure high levels of productivity.
Call Center Customer Service Representative, 12/2016 - 03/2019
Kroger Fishers, IN,
  • Resolved concerns with products or services to help with retention and drive sales.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Answered calls per shift to meet fast-paced call center demands.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
DSD Receiver, 06/2013 - 12/2016
Brookshires City, STATE,
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Tracked product for DSD vendors to verify invoices.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Regularly reviewed invoices and double-checked orders.
Associate of Science: Business Administration And Management, Expected in
University of Arkansas At Pine Bluff - Pine Bluff, AR
High School Diploma: , Expected in 05/2011
Malvern High School - Malvern, AR

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Resume Overview

School Attended

  • University of Arkansas At Pine Bluff
  • Malvern High School

Job Titles Held:

  • Server Support Team Lead
  • Call Center Customer Service Representative
  • DSD Receiver


  • Associate of Science
  • High School Diploma

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