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computer technicain resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Profile
An Accomplished Computer Technician/sales associate with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a well-known company. Out going and always happy to learn and explore new things. Always up to date on new technology and trends.
Qualifications
  • Very tech Savvy
  • vast knowledge in troubleshooting
  • know my way around all operating systems
  • able to solve issues quickly and effectivfly 
  • quick learner
  • motivated
  • excellent customer relation
  • understanding a customers needs and concerns
  • able to express and explain things extremely well
  • able to handle high levels of stress
  • effective rebuttals to overcome common objections
Relevant Experience
I have worked as an internet help desk technician for many years. Acquired a rare set of skill that i can use and execute properly to do my job effectively. Worked long hours in a high stress environment and encounter different issue on a daily basis and able to quickly find solutions for them. For years i have worked independently repairing computer system encountering a wide-variety of issues.Worked in sales for a few years and was very successful at it. Also Able to work in teams very effectivly. Currently studying at Miami Dade college with a major in information technology. Took A+ hardware and software courses and passed them.
Experience
computer technicain , 2010 to Current
GraniterockSalinas, CA,
  • fixing computer hardware and software issues.
  • Troubleshooting laptops,desktops,tablet,phones.
  • Replacing computer componenets
  • building custom computers
  • networking related set-up
  • worked with windows,OS X and linux
  • extensive troubleshooting in all areas of technology and related devices.
Sales associate, 10/2010 to 2011
Stonemor PartnersGreenwood, IN,
  • Responsible for a section of the store which entitled selling, organizing, greeting, and remodeling.
  • Also did stock and inventory when needed but mostly on the production floor.
  • Worked as a cashier assisting customer finalize their pruchases. 
Sales Representative, 2011 to 07/2012
PRC LlcCity, STATE,
  • From no sales experience to top seller on the team in the first 3 months.
  • Tackled all sorts of call types and overcame them with the highest percentage of closed sales. Which At the time being the main focus of the site to close this type of call.
  • Assisted in closing sales for agents in both english and Spanish.
  • Helped raise the teams close rate by 4% in a two month period trough motivation and support. From a 27% to above a 31%,The site goal was 28%.
  • Highest close rate of the team on a consistent bases selling Directv/internet bundles.
Internet help desk manager, 07/2015 to Current
TelenetworkCity, STATE,
  • I have worked with this company handling calls for multiple internet service providers such as frontier, century link, at&t , Verizon, Hughes net, etc.
  • Within 5 months of taking calls i was promoted to manager breaking company record for the fastest promotion to manager. I now was in charge of handling level 1 representative and assisting them on their calls while i took calls also.
  • Quickly i progressed and began handling customer escalation, manager requests , replacement of  faulty/damaged equipment ,etc.
  • My daily job consisted of troubling shooting different issue i had never encountered and had to quickly find solution and was able to do so.
  • Worked with windows related computers, OS X related computers, router, modems, switches , hubs,etc.
  • selling programs and features that the internet provider offered and remained amongst the top 3 always, something very rare since managers deal with angry customer and escalations.
  • Making quick calls that remained focus on the resolution while meeting customer satisfaction.
Education
High School Diploma: Science and technology , Expected in 2010
G. Holmes Braddock Senior HighSchool - Miami, Fl
GPA:
I graduated from high school and was enrolled in a science and technology academy. Early i discovered my passion for technology and made it my future career. I also wrestled for 5 years during middle school and high school while maintaining a high GPA.
Associate of Applied Science: Information technology , Expected in 2016
Miami Dade College - Miami, Fl
GPA:
Currently attending Miami Dade College and very close to acquiring an Associates of applied science in information technology. This college offers a pathway to a Bachelor which i will take as a information technology beachlor  degree. I have A+ software/hardware credentials from the college.
Affiliations
MDC computer club
Skills
Tech Savvy, extensive knowledge in the field of technology, OS X operating system, IOS , windows operating system, linux operation system, customer relation, customer satisfaction, people skills, pleasant to work with.

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Resume Overview

School Attended

  • G. Holmes Braddock Senior HighSchool
  • Miami Dade College

Job Titles Held:

  • computer technicain
  • Sales associate
  • Sales Representative
  • Internet help desk manager

Degrees

  • High School Diploma
  • Associate of Applied Science

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