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Computer Operations Senior Resume Example

Resume Score: 80%

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COMPUTER OPERATIONS SENIOR
Professional Summary

First-rate Computer Operator with two years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in scheduling and operation of Satellite support. Subject matter expert on custom software. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Competent Scheduler well-versed in assisting customers with diverse computer system, and individual needs. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Skills
  • Technical documents comprehension
  • Software diagnosis
  • Technical issues analysis
  • Data management
  • Multitasking abilities
  • Computer skills
  • Training & Development
  • Crew Trainer
  • Active TS/SCI clearance
  • Interpersonal Communication
  • Flexible & Adaptable
Work History
Computer Operations Senior, 10/2018 to Current
Lockheed Martin – Schriever AFB, CO

The NOPS Operations Controller will perform real-time mission operations on complex communications systems. As an operations controller I establish voice, messaging, and data communications for multiple-satellite programs of varying priorities and classifications. Configuration and monitoring of displays for computer and network equipment during normal mission operations. Multi-program coordination and scheduling using custom software tools. Determination of any anomalous condition and providing corrective actions as required. Generation of downtime reports and other associated documentation for operational outages. Support to various operations status, engineering review, and problem boards. Identification of areas of concern, issues, inefficiencies, and other non-value-added activities, as well as proved recommended solutions, as appropriate.

  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directed day-to-day operations focused on customer satisfaction, running contacts with thirty to forty satellites per day.
  • Handling of TS/SCI level clearance and information.
  • Operating within a SCIF
Federal Security Officer, 02/2017 to 10/2019
NORAD U.S Northcom – Peterson AFB, Colorado

Officers ensure the facility is provided with high quality security services to protect people and property/ Build, improve and maintain effective relationships with both client employees and guests/ Greet guests and employees in a cheerful and welcoming manner/ Answer questions and assist guests and employees/ Operation of metal detector, confiscating weapons and contraband, and securing personal valuable items/

Remains flexible to ever changing environment; adapts well to different situations/ Patrolling the facility on foot or in a vehicle/ Answer phones, greeting guests and employees/ Monitoring closed circuit television systems and alarms/ Respond to security alarms within Sensitive Compartmented Information Facility (SCIF)

  • Responded quickly to incidents and assessed active situations for security concerns.
  • Escorted VIPs within facility
  • Obtained and maintained TS/SCI security Clearance
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Authorized entrance papers and granted or denied entrance to building.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Army Chemical Depot, 01/2016 to 02/2017
U.S Army – Pueblo, CO

Officers of S.L.E.D (Security and Law Enforcement Division) are to ensure the safety of workers, the public and the environment during the mission of the chemical weapons disposal. The U.S. Army Chemical Materials Activity (CMA) oversees the secure storage of chemical munitions to ensure that they are safe and accounted for in accordance with Army regulations/ Officers patrolling post area consisting of 25,000 acres, housing over 750,000 rounds of mustard agent munitions/ Able to perform duties in any weather condition to complete mission / Controlling traffic and post gates and chemical limited areas to checking government issues ID's, issues passes and ensure personal have the proper clearances/ Officers are qualified with issued Berretta 9mm and M4A1 automatic assault rifle and are familiarized with M240B, M500 shotgun and M320 grenade launcher/ Able to operate in M40 gas mask and conduct emergency operations during chemical related indecencies/ Trained in Active shooter first response, single man room clearance, and hostage negotiation.

  • Responded quickly to incidents and assessed active situations for security concerns.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Logged vehicles entering and leaving premises.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Correctional Officer, 05/2015 to 01/2016
Cheyanne Mountain Re-Enter Center – Colorado Springs, CO

Correctional Officers ensure the safety and security of other staff and inmates inside facility/ Weapons trained on Glock model 9 and Remington 870 shotgun for the purpose of perimeter duties and transportation of inmates to and from facility/ Ability to maintain control of segregation unit for inmates needing higher level of security/ Ability to maintain control of General population pods and movement of inmates in and out of unit/ Conducting facility wide count of general population unites with population up 150 inmates per unit to ensure accountability/ Able to keep safety of inmates during recreation and meal times with minimal staff/ Proficient at writing detailed reports on inmates attempting to manipulate staff or disrupt daily activity resulting in corrective action or placement inside segregation unit/Trained to forcefully extract violent and unstable inmates from cells within segregation unit. with five person teams while maintaining safety of all/ Able to respond to emergency situations in any part of facility arriving short period of time/ High success rate of finding contraband during room and personal searches of inmates living areas/ Trained by Colorado Department of Corrections in spontaneous knife defense.

  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Education
Associate of Science: Cyber Security Colorado Technical University - Colorado Springs, CO
Awards
  • 2019 Forth Quarter Operation Controller award
  • BAE Maintenance Excellence coin
  • Korean Excellence Service Coin
  • Army Achievement Medal x2
  • Korean National Defense Ribbon
  • Overseas Defense Ribbon
  • Good Conduct Medal
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Resume Overview

Companies Worked For:

  • Lockheed Martin
  • NORAD U.S Northcom
  • U.S Army
  • Cheyanne Mountain Re-Enter Center

School Attended

  • Colorado Technical University

Job Titles Held:

  • Computer Operations Senior
  • Federal Security Officer
  • Army Chemical Depot
  • Correctional Officer

Degrees

  • Associate of Science : Cyber Security

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