Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Profile
To contribute technical skills in configuring, installing, troubleshooting and supporting computer systems, so as to maximize operational time and minimize downtime, while keeping a strong commitment to achieving company's goals in an IT environment.
  • Windows 9X/2000 Pro/XP/Vista/7/8/10 Pro/Adv. Server 2000
  • Windows CE 6.0
  • Linux (Debian/CentOS) 
  • AIX
  • SCOUNIX Linux
  • CICS AS400
  • Nortel Option 11C Mainframe
  • IBM/Lenovo Desktops/Laptops/Servers Dell Desktops/Laptops/Servers
  • AS400 Nortel Option 11C PBX
  • Cyclades/ACS Terminal Servers
  • 3COM Terminal Servers
  • HP 4048 MLS Tape Library
  • IBM 3592 Tape Library
  • Lexmark T652/C792 printers
  • IBM 6400/6500 Line Printers
  • SATO 1830/1865/LP100R Thermal Printers
  • Xerox 5150/5775 Workcentre
  • Cisco 29xx/35xx Switches
  • Cisco 28xx/4331 Routers
  • Cisco 3700 SeriesAP
  • Symbol Spectrum24 APTelxon/Symbol 900MHz AP
  • PDT 6840/6842 RF units
Relevant Experience
Computer Operations Manager, 10/2014 to Present
Onemain (Formerly Springleaf & Onemain Financials).Hammond, LA,
  • Interact with Logistics Operations & Department Managers to understand daily work requirements to meet scheduled time frames.
  • Perform project planning, activities, and support I.S.
  • and Logistics initiatives to enable changes that affect the DC environment.
  • Administer technical, system, and managerial services within the I.S.
  • division.
  • Perform System Administrator functions that support the EXE Warehouse Management System (WMS) and associated platforms of the DC to ensure system resource availability for the logistics departments.
  • Oversee and train onsite staff to achieve efficient I.S.
  • systems resource availability and operation.
  • Perform troubleshooting techniques and remedial activities to optimize I.S.
  • systems throughput.
Asst. Dept. Manager of Computer Systems, 07/2014 to 10/2014
Amerisourcebergen Corporation - CorporateConshohocken, PA,
  • Perform all functions of Computer Operator II.
  • Review workflows of associates to ensure it is adequate and resolve any issues that arise.
  • Provide leadership and coaching to associates within department to ensure they are operating at peak performance.
  • Assist associates with their duties when required.
  • Review, modify, and approve associates work times using Kronos Time Keeper web app.
  • Analyze day of and next day volume reports.
  • Performed as Interim Dept.
  • Mgr for Receiving, Shipping & Forklift Dept.
Computer Operator II, 11/2007 to 07/2014
Engenius Consulting GroupDenver, CO,
  • Performed job functions of Computer Operator I.
  • Maintained and supported Data Center daily operations.
  • Monitored AIX EXE applications for database integrity to provide an optimized end user experience.
  • Monitored, supported, and maintained CAPS PTL servers, PTL hardware, and user management.
  • Worked in tandem with support groups to install/de-install data center equipment.
  • Created and maintained local DC intranet webpage.
  • Created, modified, and maintained Crystal Reports.
  • Assisted with review of quotes, requisitions and purchase orders for capital equipment.
  • Member of a 12-person team who developed a Master Task List (MTL) of Departmental Task Procedures for the Rite Aid I.S.
  • Operations Department.
  • Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
  • Collaborated with Senior Telecomm team to tone, trace, and punch down existing phone lines issues as well as troubleshoot T1 lines.
  • Assisted with the management of Meridian Voicemail users.
  • Toned, traced, and troubleshoot network issues.
  • Hardware vendor liaison between I.S.
  • Operations and Senior Warehouse Management staff.
  • Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Trained new department employees.
Computer Operator I, 02/2006 to 11/2007
Saic (Science Applications Int.)Hill Air Force Base, UT,
  • Performed job functions of PC Technician.
  • Provided password management within the AIX EXE system.
  • Keyed, verified, billed and processed fulfillment of orders through EXE billing.
  • Operated peripheral equipment, which included mounting of forms in 1830 SATO Thermal Laser printers, IBM 6400 Line Matrix printers, and mounting of tapes on respective devices.
  • Unloaded and separated printer output in preparation for distribution.
  • Maintained logbooks that contained time of job schedules and events that occurred during the particular shift.
  • Provided Tier 1 & 2 hardware and software support for 100+ end users.
  • When needed, escalated issues to Tier 3 support and followed through till resolution.
  • Logged, updated, and closed service calls within the BMC RACS tracking system.
PC Technician, 02/2005 to 06/2007
Brooks/Eckerd Drugs, Dist. CntrCity, STATE,
  • Provided functional and technical support, troubleshoot, diagnosed hardware and software problems, which included desktop, laptop, WAN, LAN and remote systems.
  • Supported 100+ end-users with computer, network systems and peripheral devices.
  • Installed, configured (using imaging software), and maintained user workstations.
  • Logged, updated, and closed service calls within the BMC RACS tracking system.
  • Provided network administration to include LAN troubleshooting and resolution.
  • Maintained complete, accurate and up-to-date inventory records of PC's and other end user equipment.
  • Coordinated the logistics of technology requirements and setups during multiple office relocations.
  • Maintained passwords, data integrity and file system security for the desktop environment.
  • Configured, tested and installed RF equipment for warehouse use.
Remote ADMIN Avalanche Manager, to
, ,
  • RF units Psion VH10 VRC RF units Psion Omnii 53XX RF units PTC 860IM/960SL RF units Eaton 30kVA UPS Systems Software: Exceed/WMS(EXE) CAPS PTL (Pick-to-light) Office 2000/2003/2007/2010/2013/2016 Open Office Visio 2003/2007 Virtual PC Orion Web Monitoring Linux Big Brother Monitoring Crystal Reports 8.5/10 CICS Lotus Notes Symantec Ghost Suite BMC RACS Ticket Tracking GoverLAN Remote Control Accusort Systems TekTerm Terminal Emulation Eterm Enterprise Terminal Emulation PuTTY/Super PuTTY Host Explorer Terminal Emulation Cyclades Web Manager Ace HTML editor Nortel Option 11C Nortel Meridian Voicemail Change Gear Tracking System Kronos Time Keeper.
Data Center Systemic & Environmental monitoring *1st Level Data Center Server Support, to
NA, ,
  • Network support (to include wireless) Switches, Routers.
  • Telephony Support Coordination.
  • PC Support Coordination.
  • Printer support.
  • 1st/2nd level technical support.
  • DC projects - Onsite coordination for IS CORP groups.
  • ESG - Enterprise Services Group.
  • CTS - Corporate Technical Support.
  • Data security.
  • Asset Protection.
  • Applications.
  • Moves/Add/Changes.
  • Coordinate MAC requests.
  • Tape Backup Management.
  • Change and Problem management.
  • Manage and monitor local change activities.
  • Host conference calls.
  • IS Liaison for DC.
  • IS Audit Support (SOX Compliance).
  • MHE Support - Material Handling Equipment.
  • ProRep Support - Productivity Measurement & Reporting System.
  • Upgrade.
  • Reinstall.
  • Printer.
  • Password Reset Coordination (AD/EXE/Host/Kronos).
  • Vendor VPN access Coordination.
  • Viatek Coordination (old equipment disposal).
: , Expected in Feb. 2017
LPIC - Bensalem, PA
9pnalmxe34) CompTIA Linux+ (Powered by LPI), Bensalem, PA: , Expected in Feb. 2017
Linux Professional Institute - ,
CompTIA Linux+ (Powered by LPI) (ID: COMP00100392291: , Expected in
- ,
COMPTIA NET+ (ID: COMP00100392291: , Expected in Feb. 2006
New Horizons Computer Learning Center - Charlotte, NC
COMPTIA A+ (ID: COMP00100392291): , Expected in June 2005
New Horizons Computer Learning Center - Charlotte, NC
B.S: Computer Engineering, Expected in Dec. 2003
University of North Carolina - Charlotte, NC
Computer Engineering 3.408/4.0 Cum Laude: Fall 2003 Tau Beta Phi Engineering Honor Society: Fall 2002 National Society of Collegiate Scholars: Fall 2001 Deans List: Fall 2001, Fall 2002, Spring 2002 Chancellors List
Associate: , Expected in June 2012
RITE AID CORP., Dist. Cntr - Charlotte, NC
Carolina Information Technology Professional Group, Charlotte, NC, June 2005 - Present
3COM, A+, streamline, AD, AIX, AP, AS400, Tape Backup, billing, C, CICS, Cisco, coaching, Hardware, network systems, Crystal Reports 8.5, Crystal Reports, customer service, database, DC, Dell Desktops, Desktops, Forklift, forms, functional, Ghost, HP, HTML editor, IBM, imaging, Explorer, inventory, Kronos, LAN, Laptops, Laser printers, leadership, Linux, Logistics, Lotus Notes, MAC, Mainframe, managerial, Meridian, access, Office, Office 2000, Windows 9, 2000, Enterprise, network administration, Network support, network, next, Nortel, Operating Systems, PBX, PC's, PC Support, PC Technician, peak, Pick, Printer, Printers, processes, project planning, Psion, quality, Receiving, Reporting, Routers, SOX Compliance, Servers, Shipping, Switches, Symantec, System Administrator, T1, tandem, technical support, software support, Telephony, phone, troubleshoot, troubleshooting, Upgrade, VPN, Visio, Vista, WAN, Windows CE 6.0

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School Attended

  • LPIC
  • Linux Professional Institute
  • New Horizons Computer Learning Center
  • New Horizons Computer Learning Center
  • University of North Carolina
  • RITE AID CORP., Dist. Cntr

Job Titles Held:

  • Computer Operations Manager
  • Asst. Dept. Manager of Computer Systems
  • Computer Operator II
  • Computer Operator I
  • PC Technician
  • Remote ADMIN Avalanche Manager
  • Data Center Systemic & Environmental monitoring *1st Level Data Center Server Support


  • 9pnalmxe34) CompTIA Linux+ (Powered by LPI), Bensalem, PA
  • CompTIA Linux+ (Powered by LPI) (ID: COMP00100392291
  • COMPTIA NET+ (ID: COMP00100392291
  • COMPTIA A+ (ID: COMP00100392291)
  • B.S
  • Associate

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