Computer Operations Manager Resume Example RITE AID CORP., Dist. Cntr

COMPUTER OPERATIONS MANAGER

Professional Profile

To contribute technical skills in configuring, installing, troubleshooting and supporting computer systems, so as to maximize operational time and minimize downtime, while keeping a strong commitment to achieving company's goals in an IT environment.

Qualifications

Windows 9X/2000 Pro/XP/Vista/7/8/10 Pro/Adv. Server 2000
Windows CE 6.0
Linux (Debian/CentOS)
AIX
SCOUNIX Linux
CICS AS400
Nortel Option 11C Mainframe
IBM/Lenovo Desktops/Laptops/Servers Dell Desktops/Laptops/Servers
AS400 Nortel Option 11C PBX
Cyclades/ACS Terminal Servers
3COM Terminal Servers

HP 4048 MLS Tape Library
IBM 3592 Tape Library
Lexmark T652/C792 printers
IBM 6400/6500 Line Printers
SATO 1830/1865/LP100R Thermal Printers
Xerox 5150/5775 Workcentre
Cisco 29xx/35xx Switches
Cisco 28xx/4331 Routers
Cisco 3700 SeriesAP
Symbol Spectrum24 APTelxon/Symbol 900MHz AP
PDT 6840/6842 RF units

Experience

10/2014 to Current

Computer Operations ManagerRITE AID CORP., Dist. Cntr － Philadelphia, PA

Interact with Logistics Operations & Department Managers to understand daily work requirements to meet scheduled time frames.
Perform project planning, activities, and support I.S.
and Logistics initiatives to enable changes that affect the DC environment.
Administer technical, system, and managerial services within the I.S.
division.
Perform System Administrator functions that support the EXE Warehouse Management System (WMS) and associated platforms of the DC to ensure system resource availability for the logistics departments.
Oversee and train onsite staff to achieve efficient I.S.
systems resource availability and operation.
Perform troubleshooting techniques and remedial activities to optimize I.S.
systems throughput.

07/2014 to 10/2014

Asst. Dept. Manager of Computer SystemsRITE AID CORP., Dist. Cntr － Charlotte, NC

Perform all functions of Computer Operator II.
Review workflows of associates to ensure it is adequate and resolve any issues that arise.
Provide leadership and coaching to associates within department to ensure they are operating at peak performance.
Assist associates with their duties when required.
Review, modify, and approve associates work times using Kronos Time Keeper web app.
Analyze day of and next day volume reports.
Performed as Interim Dept.
Mgr for Receiving, Shipping & Forklift Dept.

11/2007 to 07/2014

Computer Operator IIRITE AID CORP., Dist. Cntr － Charlotte, NC

Performed job functions of Computer Operator I.
Maintained and supported Data Center daily operations.
Monitored AIX EXE applications for database integrity to provide an optimized end user experience.
Monitored, supported, and maintained CAPS PTL servers, PTL hardware, and user management.
Worked in tandem with support groups to install/de-install data center equipment.
Created and maintained local DC intranet webpage.
Created, modified, and maintained Crystal Reports.
Assisted with review of quotes, requisitions and purchase orders for capital equipment.
Member of a 12-person team who developed a Master Task List (MTL) of Departmental Task Procedures for the Rite Aid I.S.
Operations Department.
Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
Collaborated with Senior Telecomm team to tone, trace, and punch down existing phone lines issues as well as troubleshoot T1 lines.
Assisted with the management of Meridian Voicemail users.
Toned, traced, and troubleshoot network issues.
Hardware vendor liaison between I.S.
Operations and Senior Warehouse Management staff.
Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Trained new department employees.

02/2006 to 11/2007

Computer Operator IRITE AID CORP., Dist. Cntr － Charlotte, NC

Performed job functions of PC Technician.
Provided password management within the AIX EXE system.
Keyed, verified, billed and processed fulfillment of orders through EXE billing.
Operated peripheral equipment, which included mounting of forms in 1830 SATO Thermal Laser printers, IBM 6400 Line Matrix printers, and mounting of tapes on respective devices.
Unloaded and separated printer output in preparation for distribution.
Maintained logbooks that contained time of job schedules and events that occurred during the particular shift.
Provided Tier 1 & 2 hardware and software support for 100+ end users.
When needed, escalated issues to Tier 3 support and followed through till resolution.
Logged, updated, and closed service calls within the BMC RACS tracking system.

02/2005 to 06/2007

PC TechnicianBrooks/Eckerd Drugs, Dist. Cntr － Charlotte, NC

Provided functional and technical support, troubleshoot, diagnosed hardware and software problems, which included desktop, laptop, WAN, LAN and remote systems.
Supported 100+ end-users with computer, network systems and peripheral devices.
Installed, configured (using imaging software), and maintained user workstations.
Logged, updated, and closed service calls within the BMC RACS tracking system.
Provided network administration to include LAN troubleshooting and resolution.
Maintained complete, accurate and up-to-date inventory records of PC's and other end user equipment.
Coordinated the logistics of technology requirements and setups during multiple office relocations.
Maintained passwords, data integrity and file system security for the desktop environment.
Configured, tested and installed RF equipment for warehouse use.

Remote ADMIN Avalanche Manager

RF units Psion VH10 VRC RF units Psion Omnii 53XX RF units PTC 860IM/960SL RF units Eaton 30kVA UPS Systems Software: Exceed/WMS(EXE) CAPS PTL (Pick-to-light) Office 2000/2003/2007/2010/2013/2016 Open Office Visio 2003/2007 Virtual PC Orion Web Monitoring Linux Big Brother Monitoring Crystal Reports 8.5/10 CICS Lotus Notes Symantec Ghost Suite BMC RACS Ticket Tracking GoverLAN Remote Control Accusort Systems TekTerm Terminal Emulation Eterm Enterprise Terminal Emulation PuTTY/Super PuTTY Host Explorer Terminal Emulation Cyclades Web Manager Ace HTML editor Nortel Option 11C Nortel Meridian Voicemail Change Gear Tracking System Kronos Time Keeper.

Data Center Systemic & Environmental monitoring *1st Level Data Center Server SupportNSG - Network Services Group

Network support (to include wireless) Switches, Routers.
Telephony Support Coordination.
PC Support Coordination.
Printer support.
1st/2nd level technical support.
DC projects - Onsite coordination for IS CORP groups.
ESG - Enterprise Services Group.
CTS - Corporate Technical Support.
Data security.
Asset Protection.
Applications.
Moves/Add/Changes.
Coordinate MAC requests.
Tape Backup Management.
Change and Problem management.
Manage and monitor local change activities.
Host conference calls.
IS Liaison for DC.
IS Audit Support (SOX Compliance).
MHE Support - Material Handling Equipment.
ProRep Support - Productivity Measurement & Reporting System.
Upgrade.
Reinstall.
Printer.
Password Reset Coordination (AD/EXE/Host/Kronos).
Vendor VPN access Coordination.
Viatek Coordination (old equipment disposal).

Education

Feb. 2017

LPIC － Bensalem, PA

Feb. 2017

9pnalmxe34) CompTIA Linux+ (Powered by LPI), Bensalem, PALinux Professional Institute

CompTIA Linux+ (Powered by LPI) (ID: COMP00100392291

Feb. 2006

COMPTIA NET+ (ID: COMP00100392291New Horizons Computer Learning Center － Charlotte, NC

June 2005

COMPTIA A+ (ID: COMP00100392291)New Horizons Computer Learning Center － Charlotte, NC

Dec. 2003

B.S: Computer EngineeringUniversity of North Carolina － Charlotte, NCComputer Engineering 3.408/4.0 Cum Laude: Fall 2003 Tau Beta Phi Engineering Honor Society: Fall 2002 National Society of Collegiate Scholars: Fall 2001 Deans List: Fall 2001, Fall 2002, Spring 2002 Chancellors List

June 2012

AssociateRITE AID CORP., Dist. Cntr － Charlotte, NCRAPTAR

Affiliations

Carolina Information Technology Professional Group, Charlotte, NC, June 2005 - Present

Skills

3COM, A+, streamline, AD, AIX, AP, AS400, Tape Backup, billing, C, CICS, Cisco, coaching, Hardware, network systems, Crystal Reports 8.5, Crystal Reports, customer service, database, DC, Dell Desktops, Desktops, Forklift, forms, functional, Ghost, HP, HTML editor, IBM, imaging, Explorer, inventory, Kronos, LAN, Laptops, Laser printers, leadership, Linux, Logistics, Lotus Notes, MAC, Mainframe, managerial, Meridian, access, Office, Office 2000, Windows 9, 2000, Enterprise, network administration, Network support, network, next, Nortel, Operating Systems, PBX, PC's, PC Support, PC Technician, peak, Pick, Printer, Printers, processes, project planning, Psion, quality, Receiving, Reporting, Routers, SOX Compliance, Servers, Shipping, Switches, Symantec, System Administrator, T1, tandem, technical support, software support, Telephony, phone, troubleshoot, troubleshooting, Upgrade, VPN, Visio, Vista, WAN, Windows CE 6.0

Resume Overview

Companies Worked For:

RITE AID CORP., Dist. Cntr
Brooks/Eckerd Drugs, Dist. Cntr
NSG - Network Services Group

School Attended

LPIC
Linux Professional Institute
New Horizons Computer Learning Center
University of North Carolina
RITE AID CORP., Dist. Cntr

Job Titles Held:

Computer Operations Manager
Asst. Dept. Manager of Computer Systems
Computer Operator II
Computer Operator I
PC Technician
Remote ADMIN Avalanche Manager
Data Center Systemic & Environmental monitoring *1st Level Data Center Server Support

Degrees

9pnalmxe34) CompTIA Linux+ (Powered by LPI), Bensalem, PA
CompTIA Linux+ (Powered by LPI) (ID: COMP00100392291
COMPTIA NET+ (ID: COMP00100392291
COMPTIA A+ (ID: COMP00100392291)
B.S : Computer Engineering
Associate

Computer Operations Manager Resume Example

Resume Score: 80%

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