Administrative professional with 17 years of achievement
reflecting the expertise to adapt to differing work cultures,
identify organizational needs, and align efforts with the
corporate vision to attain ambitious goals
Skills
Budget & Cost Control
Business Communication
Claims Processing
Compliance Monitoring
Contract & Bid Preparation
Cultural Sensitivity
Customer Satisfaction
Documentation
Health Plans & Insurance
Information Management
Meeting Facilitation
Policies & Procedures
Project Leadership
Research & Analysis
Strategic Planning
Staff Training
Team Collaborations
Writing & Editing using Word, Excel, Access, PowerPoint, Acrobat, Outlook,
and Internet programs
Experienced in State of Florida procurement using MyFlorida Marketplace,
SAMAS, and FLAIR
Experienced in using financial programs: Oracle Financial,
Diamond, and Sidewinder
Experienced in using operating systems: Win2K Workstation/Server,
Windows XP, and Novell
Experienced working with server systems: Exchange, Lotus Notes,
and Terminal Server on servers manufactured by Hewlett Packard/Compaq,
Dell, and IBM
Education and Training
Florida Atlantic UniversityBoca Raton, FloridaExpected in 1983 – –Bachelor of Business Administration: - GPA:
Experience
Banner Health - Computer Camera Operator Phoenix, AZ, 08/2012 - Present
Monitors all systems, including CCTV, within the control center.
Records all data and assists law enforcement in investigations.
Docgo Inc. - Security Officer Greenville, SC, 11/2010 - 01/2014
The Realreal, Inc. - Administrative AssiJessicat Remote - San Francisco Bay Area, CA, 07/2009 - 06/2010
Recruited to assist the Office on Homelessness $21.9 million recovery act funding database providing coordination on interagency issues related to the homeless, and offering assiJessicace to support the operation of emergercy shelters, transitional and permanent housing, and to promote a continuum of care approach Hired in the startup phase of the Governor’s recovery plan to research, manage, and update grant funding and allocations to state database system and provide accurate and accountable financial percentages for project spending.
Provided technical support to state contract managers and service providers.
Worked with the local branch of a nationally-active corporation that provides managed insurance care plans designed to supplement government- sponsored healthcare programs (Medicare and Medicaid) Hired in the startup phase of a new office and played a vital role in developing of a top-performing territory that within 18 months was ranked as the #2 Market in country for sales and membership Collaborated with a team of 15 sales professionals to market health insurance and prescription drug plans in 12 counties, directly coordinating seven representatives in Tallahassee and Panama City Identified opportunities to enhance efficiency, quality, and member retention, such as initiating strategies that resolved 98% of pharmacy issues within 15 minutes and enrollment status issues within 24 hours Functioned as a "gatekeeper" for the Sales Manager in booking calendar items, organizing meetings, screening calls, and planning travel to achieve optimal use of executive time and corporate resources Acted as lead authority on management and membership issues in the senior manager's absence Supported corporate marketing campaigns, providing technical support in planning, publicizing, and delivering presentations to audiences of up to 25 to generate interest, direct referrals, and warm leads Conducted weekly meetings to brief team members on changes in policies, procedures, and priorities Monitored credentials of the sales team, compiled training manuals, tracked continuing education hours, and assured that all representatives maintained licensure needed to work in a tightly-regulated industry Compiled narrative and statistical information to prepare spreadsheets and reports on expenses, sales enrollments, inventory costs, lead distributions, insurance compliance, and other matters.
Department Of Education - Administrative AssiJessicat City, STATE, 05/2000 - 09/2006
Served as the AssiJessicat to the Program Director, providing administrative, research, and project support for two bureaus, and call center, with 180+ employees that provided oversight for a $43+ million student loan portfolio Acted as the "right hand" of the director, applying knowledge of agency policies, procedures, and priorities to optimize organizational effectiveness by managing the calendar, planning meetings, and handling travel Acted as the designated Translator for the Office of the Commissioner with responsibility for reviewing, interpreting, and compose responses in Spanish to provide Hispanic citizens with access to information Compiled data, balanced records, and prepared reports on status of multiple types of loan programs: Surpassed benchmarks for the National Student Loan Database Program, maintaining a 98% rate of accuracy for eight months in reporting a complexity of data to a federal clearinghouse Researched and analyzed loan information including borrower profiles, discharged loans, risk potential, guaranty documentation, terms, school enrollments, and fraudulent receipt of benefits Applied skills in research, analysis, and writing to prepare reports, memoranda, correspondence, conference packages, presentational, agendas, minutes, proposals, contracts, and other materials Functioned as Leave Liaison to coordinate issues relating to attendance, leaves, personnel action requests, employee performance, salary increases, department awards, and other HR matters Identified on opportunities to improve processes, including designing a Jessicadardized form to capture leave, attendance, and other data for Personnel, which reduced time of hiring cycles by six weeks Played an active role in orienting, training, mentoring, and supporting on-the-job success of new hires by educating them to appropriate formats and procedural controls to document workflow Controlled office inventories, researched options and initiated purchase requisitions from approved vendors to secure goods and services in compliance with policies, procedures, and budgets.
Activities and Honors
WellCare University, 2007 - 2009 Expanded knowledge, skills, and abilities as a frequent participant in corporate training in classes including: Developing Fundamental Critical Thinking Skills Facilitating Workgroups & Meetings Generating Alternatives in Problem Solving Leading through Change Managing Yourself & Those around You Organizational Culture & Leadership Planning Effective Business Meetings Problem Solving & Decision Making in Groups Professional Assertiveness Working Effectively with Business Partners
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