Software: MS Office 2000-2010, Symantec Ghost, McAfee/Norton Virus Protection Utilities, ArcServe Backup, MS Outlook/Exchange, Mobile device apps, Veritas Backup, Acronis, RDP, Web Applications, Go to Assist
Database Knowledge: MS Access, SQL, MYSQL, NetIQ, Active Roles Tools
Hardware: Install & Configure Local/network printers, modems, network interface cards and Drives, Cisco Routers/Switches, Hubs, Wireless Access Point, Tape Drives, Cisco VOIP Phones, Conference Phones
Web Apps: CityTime, FMS, PMS, PMA, ESS, NetIQ, ARS Tools, CityTime Remedy, BMC Remedy 8.1
Computer Associate July 2006 to CurrentNYC Commission on Human Rights － New York, NY
Monitoring, installation, and maintenance of network devices (router, switches, firewalls, and access point) Install, configure and provide technical support and troubleshoot IT related issues to Management and staff on various in-house software applications(CTS, DMS, Benefit Log), Server, Network, PC equipment, all peripherals, web based applications (CityTime, PMS, ESS, NetIQ, ARS Tools, FMS, IMS-EEOC, DMSS, PMA, Remedy 8.1), mobile devices (ipad, iphone, blackberry), and email Troubleshoot and resolve user problems; create and maintain user accounts and security profiles and disable/revoke user rights in multiple systems; disk space and memory issues; troubleshoot and support technical issues both remotely and on-site; document reported issues received and escalates as appropriate and provide the highest level of customer service Monitor data backups on a regular basis, assist in troubleshoot backup issues, repair, and other related issue Serving as the IT point of contact for all IT related issues e.g.
new office setups, office expansion, including relocation and or installation of data communications solutions, PC and LAN equipment configurations, i.e.
scanners, network printers, faxes, and VOIP phones etc.
Train agency staffs in the use of computer systems/applications/tools, work environments and IT components, use documentation, procedures to evaluate, understand, participate in the evaluation of new products/technology and process all service request Build/Install Image on pcs with using Acronis tool and RIS Perform complex software/hardware troubleshooting, patches and installations in cooperation with DOITT Enterprise Helpdesk, support hardware/software operations; repair, troubleshoot on Window XP/7 pcs and mobile devices Create, maintain, and update database; run reports on CTS by using queries Perform all function relating to receipt, storage, tracking, inventory, repair, disposal and reporting of Agency hardware asset; Assist DoITT in the maintenance of the window servers, including patches and security updates Handle procurement, Installation and life-cycle maintenance of IT hardware and software Support and coordination of tasks and activities in support of IT related projects.
Computer Support Specialist January 2001 to July 2006Chhetry & Associates, P.C － New York, NY
Designed, installed, and supported a company's LAN i.e.
installation/configuration/support (window 9X/2000) for company's network.
Provided desktop support such as troubleshoot and repaired computers/printers, and installed network/local printers, mapped network drives/folders, repaired/installed software/hardware.
Maintained network hardware/software, analyzed problems, and monitored the network and provided end-user support for employees and administration, train employees on software application.
Designed and maintained the company's database, update and maintained the company website.
Master of Science : Telecommunication (Data), June 2005Pace University, Seidenberg School of CSIS － New York, NYGPA: GPA: 3.2/4.0Telecommunication (Data) GPA: 3.2/4.0
Bachelor of Science : Computer Science, January 2001Touro College － New York, NYGPA: GPA: 3.4/4.0Computer Science GPA: 3.4/4.0