Versatile QA trained in Operations who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of possessing a unique combination of skills, including business analysis, quality assurance testing and an unsurpassed worth ethic.
Safety and Health Planning Certificate | Skilled in using: Blood Pressure Cuff, Thermometer, Stethoscope, Weight Scale, Refractometer, Hematocrit Centrifuge, Micro-tubes, and Reagents | Donor Management System (DMS) | Compliance Wire
Supervised 60 employees and provided assistance in resume building, training and career path development.Leadership while contributing to Leadership team.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Cartamundi USA, IncDallas, TexasCompliance Supervisor06/2014 to 12/2014
Ensured data integrity, reviewed testing documents, and performed testing on incoming supplies to ensure product quality and quality assurance.
Oversaw employees during 1st shift while identifying trends and writing up corrective action reports (CAR). - Coordinated the shipment of product for customers and venders.
Managed product inventory and implemented new procedures for product tracking.
Documented approval and defect reports for VP of tested product according to protocol.
GRIFOLS BIOMATGarland, TexasQuality Assurance Analyst03/2012 to 06/2014
Managed 60+ employees in the QA role.
Wrote up discussion sheets on employee deviations for center roles or SOP.
Performed daily donor record file reviews (includes biometric readings), equipment quality control reviews daily, weekly, monthly, semi-annual and annual.
Reviewed donor center records.
Inspected and released incoming supplies, performed weekly employee observations (generating tests and testing employee knowledge of SOP).
Participated in the Quality Assurance meetings and a member of the Quality assurance team.
Assisted the Center Quality Manager to ensure that the Current Good Manufacturing Processes (cGMP) regulations are followed.
Assisted CQM to ensure that SOPs are followed and regulatory requirements are met.
Performed a review of the documentation of unsuitable test results and the disposition of the associated plasma units while communicating to all domestic and overseas site locations.
Performed all product release activities.
Documented, investigated, and performed Root Cause Analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
ARC PRESERVATIONSGarland, TexasClient Manager / Data Processor10/2011 to 03/2012
Managed client (M&M Mortgage and LPS Services), bids & negotiations, complaints, revisions, invoice corrections, and all other client/work order issues & processing; in relation to home/property and commercial property preservation/rehabilitation work.
Analyzed supporting documentation and service records (including outgoing work orders, bids).
Disseminated all pertinent information to contract workers to include bid approvals, revised work orders, REO's, Initial and Final secures, property rechecks, winterizations, grass cuts, mold remediation.
Acted as the primary liaison between clients and contractors employed by ARC Preservations.
STARBUCKSDallas, TexasLead Barista/ learning couch 02/2007 to 09/2011
Trained all new employees on Starbucks operations and supported team learning.
Acted with integrity, honesty and knowledge to promote the culture, values and mission of Starbucks..
Discovered and responded to customer needs.
Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Followed health, safety and sanitation guidelines for all products.
MASTER EYE ASSOCIATESDallas, TexasOptometrist Assistant01/2006 to 09/2007
Handled clerical responsibilities, such as handling and making high volume telephone calls, billing and coding, record keeping, and multiple appointment settings/cancellations.
Administered three basic eye assessment instruments with patients.
Help patients to get ready for vision examinations and assessments.
Guided the patient in choosing the right type of frame, lenses of the correct measure, and contact lenses.
Repaired the frames of the spectacles in case of a defect.
Educated patients about eye care products.
ZLB PLASMA CENTERDallas, TXPhlebotomist and Medical Assistant01/2005 to 02/2006
Responsible for preparing donors for plasma pheresis procedure.
Reviewed donor record files for accuracy and completeness.
Identified and screened donors in compliance with SOPs by reviewing medical records, logs, and evaluating the customer as to donor suitability.
Screening includes asking health related questions in a clear and concise manner, allowing the donor to answer thoroughly; taking vital signs (blood pressure, pulse and temperature) and reviewing results.
Maintained donor confidentiality through the entire process.
Recorded information from the product label accurately onto the product packing and test report forms.
Moved plasma units to the freezer to assure preservation of AHF/VIII within SOP time limit of processing.
Properly documented all information in systems or hard copy as required per the SOP.
Responsible for maintaining confidentiality of all personnel, donor, and center records reviewed during the course of all duties.
Used center equipment such as Hematron and centrifuge with accuracy and efficiency.
Recorded data accurately in charts and records, calculate fees, and compare vital signs, test results.
Associate of Applied Science:Pathology Summer 2013ARGOSY UNIVERSITY, Dallas, Texas
High School DiplomaMay 2004MAGNOLIA HIGH SCHOOL, Magnolia, Texas
Medical AssistantJune 2006SOUTHERN CAREER INSTITUTE, Dallas, TexasMedical Assistant