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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in business partner industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Licensing Regulations
  • Data Analysis
  • License Verification
  • Conflict Management
  • Database Management
  • Audit Coordination
  • Field Inspections
  • Relationship Management
  • Employee Relations
  • Privacy and Confidentiality
  • Safety Compliance
  • Audit Documentation
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Time Management
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Excellent Attention to Detail
  • Computer Proficiency
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Effective and Professional Communication
  • Judgement and Decision Making
Work History
05/2021 to Current
Compliance Officer Bank Of The West La Habra, CA,
  • Liaised with management, internal audit team and contract services department to direct compliance issues to appropriate channels for investigation and resolution.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  •  Responsible for travel plans for commercial and noncommercial driver license test at an offsite location.
  •  Treats business partners, commission agents, staff, non-organizational partners, and customers with a courteous, respectful, and genuine demeanor.
  • Collected and graded examinations.
06/2018 to Current
Customer Service Agent, Contract Division Of Motor Vehicles City, STATE,
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on company systems, form completion and access to services.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Entered customer information into customized computer system with Excel to document and organize client records.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought out training opportunities to enhance customer and interpersonal relationships.
  •  Responsible for researching and applying State regulations and statutes to various situations.
  •  Responsible for keeping information and records confidential and sharing on a need-to-know basis while maintaining our confidentially standards.
  •  Responsible for a shared data entry system (Acesses/Teams) where accuracy is of the up most importance.
  •  Responsible for maintaining a good rapport with similar agencies outside the state of Alaska whilw working through complex situations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted partners with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to business partners and comissioned agents, paying attention to special needs or wants.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
03/2017 to Current
Motor Vehicle Customer Service Representative Division Of Motor Vehicles City, STATE,
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Issued public notification of all official activities or meetings.
  • Updated operational records or licensing information using computer terminals.
  • Performed routine data entry or document management.
  • Verified authenticity of documents such as foreign identification or immigration documents.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Entered title and vehicle information into database.
  • Answered constant flow of customer calls with minimal wait times.
Education
Expected in 12/2012
High School Diploma:
Service High School - Anchorage, AK
GPA:

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resume Strength

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Resume Overview

School Attended

  • Service High School

Job Titles Held:

  • Compliance Officer
  • Customer Service Agent, Contract
  • Motor Vehicle Customer Service Representative

Degrees

  • High School Diploma

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