Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and detailed Compliance Officer specializing in loan products and services. Forward-thinking and focused in optimizing policies and procedures to achieve consistent, accurate and high-quality results. Service driven to deliver both internal and external customer service.

  • Auditing and Compliance Experience
  • Excellent customer service, communication
  • Detailed documentation and organizational skills
  • Excellent multitasking and time management skills
  • Skilled in training and mentoring
  • Proficient in 10-key
  • Microsoft: Word, Excel, Power Point, Outlook, and OneNote
  • CRM Software
  • OnBase Software
Work History
07/2000 to Current
Compliance Officer Yodlee Secaucus, NJ,
  • Perform audits of loan documentation ensuring processor followed specific dealer program guidelines.
  • Communicate with team leads promoting accountability and learning opportunities for loan processors.
  • Coordinate with legal team to maintain and update state specific lending laws.
  • Assist as back up to all Sr. Program Support Specialists duties
09/2012 to 07/2020
Sr. Admin. Assist. / Sr. Pgm Support Specialist Jones Lange Lasalle Inc. East Wenatchee, WA,
  • Communicated clearly with staff in oral and written correspondences.
  • Investigated issues and provided knowledgeable responses to resolve customer concerns.
  • Performed clerical organization, answered phones and filed documentation.
  • Coached new employees on support procedures and company policies.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Utilized MS SharePoint, CRM, OnBase in daily workflow.
  • Created and updated physical records and digital files.
  • Sorted, opened and routed incoming correspondence and deliveries.
09/2008 to 09/2012
Administrative Assistant ProPartners Financial City, STATE,
  • Purchased and restocked office supplies.
  • Sorted and distributed office mail.
  • Answered multi-line phone system and routed calls.
  • Scheduled meetings and events.
  • Generated and processed reports for staff and accounting department.
  • Maintained CRM database with customer updates and report generation.
Expected in
: General Studies
Ridgeview High School - Colfax, IL,

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Resume Overview

School Attended

  • Ridgeview High School

Job Titles Held:

  • Compliance Officer
  • Sr. Admin. Assist. / Sr. Pgm Support Specialist
  • Administrative Assistant


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