Compliance Manager Resume Example
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COMPLIANCE MANAGER
Professional Summary
Innovative Compliance Manager offering expertise in regulatory compliance, audit procedures and project management. Strong history of providing excellent team leadership and management training programs to foster staff development. Outstanding program management capabilities with ten years of experience working collaboratively with top leaders and staff to optimize adherence to policies, procedures, standards and regulations, with advanced knowledge in compliance teams and audits. Well-versed in comprehensive analysis of operations, process improvement recommendations and best practice introduction. Certified Tax Credit Specialist and Fair Housing.
Work History
Bp - Compliance ManagerDayton , OH03/2020 - Current
- Evaluate agency requirements and implement compliance procedures for developments for all properties
- Review applications and determine eligibility for affordable housing program for all communities within the portfolio.
- Manage resident re-certifications, rent increases, and utility allowancechanges
- Field incoming inquiries from site staff with questions directly related to income and asset eligibility, legal rents, and property-specific compliance requirements.
- Conduct site visits to review resident files and implement standardization of pending and recertification files.
- Prepare for and attend affordable and LIHTC audits performed by state and regulatory agencies.
- Perform file audits and identify errors and/or missing documentation.
- Maintain effective system for reporting and monitoring compliance for all properties.
- Ensure that all properties meet compliance requirements for LIHTC, HUD and HOME funding programs.
- Maintain maximum income limits, rent limits, and utility allowances and coordinate annual rent adjustments within the portfolio.
- Provide and/or coordinate training for property management and program staff.
- Build and maintain relationships with funding agencies
- Participate in case conferences and legal proceedings as needed.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Nouria Energy - Area Retail Sales ManagerChicopee Falls , MA01/2019 - 02/2020
- Improved sales in retail landscape by readjusting policies to be customer friendly, trained staff in relationship building to identify and act upon closing opportunities within compressed sales cycles
- Developed product and service training schedules to provide complete solutions
- Tightened security around store to reduce shrink and alleviate theft
- Built and strengthened cross-functional partnerships to improve sales success
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization
- Tracked sales data to assess trends and make proactive strategy changes
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
- Developed and managed plans to grow territory more than 200% through ongoing staff developments and enhanced retention policies
Carmax, Inc. - Retail Sales ManagerLos Angeles , CA01/2018 - 02/2019
- Grew company sales 138% by devising strategic promotional plans capitalizing on changing market conditions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance,support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supervised and effectively trained multiple employees to decrease process lags and boost productivity.
- Liaised with sales,marketing and management teams to develop solutions and accomplish shared objectives
- Addressed and resolved strategy issues to support sales management and guide business direction.
Nouria Energy - Area Retail Sales ManagerDanvers , MA04/2015 - 01/2018
- Surpassed district goals by developing and implementing plans that optimized sales and profitability
- Spear-headed design and introduction of new retail commission structure for all line-level managers and sales representatives
- Identified and developed territory specific objectives and action plans that increased sales and payroll goals
- Led District to Achieve Lowest Churn across Region.
Implemented innovative sales and marketing programs that were designed to develop new business, expand profit margins, and increase market share - Developed and trained store managers and support employees for 10 locations
- Consistently hit and exceeded sales goals by 172%
- Resurrected and monetized dormant leads to build book of business and increase revenues
Skills
- Forecasting trends
- Business prospecting
- Collaboration
- Contract negotiation
- Mentoring
- Employee hiring and retention
- Territory management
- Conflict management
- Relationship management
- Tactical planning
- MS Office Suite
- Adobe
- Mobile OS
- Risk mitigation strategies
- Compliance Monitoring
- Data management
Accomplishments
- TCS accreditation NCHM
- Fair Housing Accreditation
- NCHFA Compliance Accreditation
- NCHFA Advanced Compliance Accreditation
- Prime Pinnacle Sales Award Recipient
- Regional recognition for exceeding goals
- Elite Employee Satisfaction Retention Award Recipient
Education
2006Houlton High SchoolCityHigh School Diploma
References
Zack Sledge
256.924.5171
Melissa Yeager
614.519.0105
Alex Mason
910.228.4409
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Resume Overview
School Attended
- Houlton High School
Job Titles Held:
- Compliance Manager
- Area Retail Sales Manager
- Retail Sales Manager
Degrees
- High School Diploma
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