compliance manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous and knowledgeable Compliance Manager with a eighteen-year record of success in policy development, program management, risk mitigation and operational planning. Proficient in maintaining regulatory compliance and correcting systemic issues in collaboration with business managers. Team-focused, consistent and diplomatic with a focus on building strategic alliances and enhancing company standing.

  • Familiar with CHFA Audit oversight
  • Investigative skills
  • Regulatory documentation
  • Risk reviews
  • Voucher Submission in Yardi
  • Extensive Reporting to Insight
  • Leading audits
  • Regulatory compliance oversight
  • Document analysis
  • System management
  • Process development
  • Regulatory standards
  • Analytical problem-solving
  • Training coordination
  • Data evaluation
  • Teambuilding
  • Customer service
  • Fluent in Spanish
  • Flexible
  • Multitasking
  • Familiar with the WCMS process
Compliance Manager, 03/2013 to 02/2022
DanaherMason City, IA,
  • As an Affordable Housing Compliance Manager, I was responsible for overseeing the day to day functions of the Compliance Specialists. Those functions included daily approvals of Move-ins (MI), Annual Recertification's (AR), Interim Recertification's (IR), and Initial Recertification's (IC), for 11 different properties owned/managed by the Aurora Housing Authority. Each property was layered with different programs such as LIHTC, Housing Choice Vouchers, HOME, RTC, Project-based Section 8 Vouchers and Project-based Section 8 properties layered with LIHTC and other programs depending on funding.
  • Completed internal and external audits according to established procedures. I oversaw compliance operations by organizing correspondence, reporting, and completion of internal and external audits.
  • I worked closely with the 504 Coordinator to provide Reasonable Accommodations to residents at all properties.
  • I was the Grievance Officer and met with residents that had complaints or issues with management at various properties.
  • I was the VAWA Coordinator and met with victims and ensured the safe Emergency Transfer of victims from one property to another or into different agencies as needed.
  • I was responsible for the creation and approval of the Affirmative Fair Housing Marketing Plans for each new property during the application process to CHFA for tax credit funding.
  • I updated the House Rules and Resident Selection Plans annually as required. I updated the VAWA and Criminal Background requirements as needed.
  • Submitted Project-based Section 8 vouchers monthly for three properties and submitted Special Claims as needed. Ensured Enterprise Income Verification (EIV) requirements and regulations were followed.
  • Executed successful compliance monitoring and risk assessment programs.

Section 8 Officer, 09/2003 to 03/2013
Colorado Housing And Finance AuthorityCity, STATE,
  • Checked adherence to federal and state regulatory requirements by performing quality control reviews of Department of Housing and Urban Development (HUD) Housing Assistance Payment (HAP) Contracts.
  • Identified key issues regarding workflow processes by assisting property managers with quality reviews.
  • Implemented and managed Project-based Section 8 strategic improvement plans, resulting in compliance with HUD regulations.
  • Trained onsite managers regulatory and compliance processes using documentation and testing.
  • Planned and executed compliance audits to check company policies, procedures and controls. Scheduled annually by HUD.
  • Maintained and revised policy procedures for general operation of compliance programs.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Carefully maintained and circulated filing documents and records to department heads.
  • Studied regulations to ascertain requirements and delivered necessary training to property managers.
  • Completed all assignments on time and with no infractions during examinations.
International Contract Booker, 03/2003 to 11/2003
Sun MicrosystemsCity, STATE,
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Administered contract change requests and resolution.
  • Managed and monitored contract change requests and facilitated resolution.
  • Negotiated changes and issued change orders and contract amendments.
  • Negotiated and prepared contracts, bids and order forms.
  • Managed subcontract administration and compliance and coordinated contract closeouts.
  • Gathered contractor quotes for careful review to determine best options for company.
  • Oversaw contract closeouts and addressed all issues prior to release of final payment.
Education and Training
Bachelor of Arts: Business Administration, Expected in 05/2009 to DeVry University - Denver Tech Center,
High School Diploma: , Expected in 05/1975 to Fort Morgan High School - Fort Morgan, CO,
MBA: Business/Human Resources, Expected in to Keller University - Online,
  • Association for Project Management (APM)
  • Blended Occupancy Management Specialist
  • Specialist in Housing Credit Management (SHCM)

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Resume Overview

School Attended

  • DeVry University
  • Fort Morgan High School
  • Keller University

Job Titles Held:

  • Compliance Manager
  • Section 8 Officer
  • International Contract Booker


  • Bachelor of Arts
  • High School Diploma
  • MBA

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