Complex Academy Dept Mgr Trainer Resume Example
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COMPLEX ACADEMY DEPT MGR TRAINER
Skills
- Adept in Zoom
- Adept in utilizing the wire
- Complex store standards
- In-depth on OBW standards
- Complex problem-solving mastery
- Trainer mentoring
- Adept in physical labor
- Resolving complex issues
- Adept at closing sales
- Complex coverage issues
- Adept classroom manager
Education and Training
08/2003
High School Diploma
MinchvilleCity, State
Summary
PROFESSIONAL PROFILE
Highly motivated, dedicated Sales professional committed to accuracy, documentation and thorough customer communication to ensure the best experience for company success. A dynamic sales professional with more than ten years with Walmart, a multi-tasker whose abilities lie in teaching, supporting company policies, ensuring compliance, and providing high quality customer service.
Experience
Complex Academy Dept Mgr TrainerWalmart | City , STATE01/2019 - Current
Supported departments by compiling paperwork and taking detailed meeting notes
- Delivered customer service to increase store CFF
- Maintained updated OBW knowledge through utilizing the wire teaching and training.
- Handled all delegated tasks, including Zoom meetings and sales-floor training .
- Recognized by management for providing exceptional customer service and improvement in dept standards.
- Learned Obw standards and process to support store needs and improve metrics.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Utilized Word/Excell to compile data gathered from various sources to teach associates how to understand metrics and P&L data.
- Improved customer satisfaction by finding creative solutions to problems.
- Performed site evaluations, customer surveys and team audits.
- Provided excellent feedback and attention to associates when face-to-face or through CBWA.
- Collaborated with others to discuss new opportunities available at the store with associates who want to move up in the company.
- Improved operations by working with team members and customers to find workable solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Created agendas and communication materials for team meetings.
Customer Service MgrWalmart | City , STATE06/2018 - 06/2019
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Automated contact management system to maintain efficient client organization.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Pharmacy Department Manager, OGP (Online Grocery PWalmart | City , STATE06/2009 - 06/2018
- Learned register and money transaction process to support store needs.
- Handled all delegated tasks, including managing associates and delegate daily task.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained updated register audits and knowledge on accounting procedures.
- Answered customer calls to answer customer questions.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Enforced adherence to infection control protocols.
- Worked with pharmacy technicians to expedite urgent requests.
- Stocked, labeled and delivered medications to patients and caregivers.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Dispensed drugs in hospital environments.
Cell Phone Sales RepresentativeWalmart | City , STATE06/2008 - 06/2009
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Mixed and matched paints according to customer specifications.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
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Resume Overview
School Attended
- Minchville
Job Titles Held:
- Complex Academy Dept Mgr Trainer
- Customer Service Mgr
- Pharmacy Department Manager, OGP (Online Grocery P
- Cell Phone Sales Representative
Degrees
- High School Diploma
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