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Complex Academy Dept Mgr Trainer Resume Example

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COMPLEX ACADEMY DEPT MGR TRAINER
Skills
  • Adept in Zoom
  • Adept in utilizing the wire
  • Complex store standards
  • In-depth on OBW standards
  • Complex problem-solving mastery
  • Trainer mentoring
  • Adept in physical labor
  • Resolving complex issues
  • Adept at closing sales
  • Complex coverage issues
  • Adept classroom manager
Education and Training
08/2003
High School Diploma
MinchvilleNew Port, VA
Summary

PROFESSIONAL PROFILE
Highly motivated, dedicated Sales professional committed to accuracy, documentation and thorough customer communication to ensure the best experience for company success. A dynamic sales professional with more than ten years with Walmart, a multi-tasker whose abilities lie in teaching, supporting company policies, ensuring compliance, and providing high quality customer service.

Experience
Complex Academy Dept Mgr TrainerWalmart | Pembroke Pines, FL01/2019 - Current

Supported departments by compiling paperwork and taking detailed meeting notes

  • Delivered customer service to increase store CFF
  • Maintained updated OBW knowledge through utilizing the wire teaching and training.
  • Handled all delegated tasks, including Zoom meetings and sales-floor training .
  • Recognized by management for providing exceptional customer service and improvement in dept standards.
  • Learned Obw standards and process to support store needs and improve metrics.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized Word/Excell to compile data gathered from various sources to teach associates how to understand metrics and P&L data.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent feedback and attention to associates when face-to-face or through CBWA.
  • Collaborated with others to discuss new opportunities available at the store with associates who want to move up in the company.
  • Improved operations by working with team members and customers to find workable solutions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Created agendas and communication materials for team meetings.
Customer Service MgrWalmart | Cooper City, FL06/2018 - 06/2019
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Automated contact management system to maintain efficient client organization.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Pharmacy Department Manager, OGP (Online Grocery PWalmart | Waterford , CT06/2009 - 06/2018
  • Learned register and money transaction process to support store needs.
  • Handled all delegated tasks, including managing associates and delegate daily task.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated register audits and knowledge on accounting procedures.
  • Answered customer calls to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Enforced adherence to infection control protocols.
  • Worked with pharmacy technicians to expedite urgent requests.
  • Stocked, labeled and delivered medications to patients and caregivers.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Dispensed drugs in hospital environments.
Cell Phone Sales RepresentativeWalmart | Waterford , CT06/2008 - 06/2009
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Mixed and matched paints according to customer specifications.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Minchville

Job Titles Held:

  • Complex Academy Dept Mgr Trainer
  • Customer Service Mgr
  • Pharmacy Department Manager, OGP (Online Grocery P
  • Cell Phone Sales Representative

Degrees

  • High School Diploma

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