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Community Sales Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Operations Manager and Verizon Network Engineer with proven record of establishing rapport with clients, vendors and colleagues. Seeking a challenging engineering opportunity to drive diverse initiatives through strategic planning and to achieve company objectives with proactive project management, decisive leadership and dynamic client relations

  • Security Clearance: Inactive DOD Secret
  • 5+ years Verizon network industry experience with wireless packet core IPnetwork, architecture, and protocols (3GPP-XLTE-VoLTE). Strong knowledge and hands on experience with testing LTE Core (MME/SGW/PGW) and associated network architectural interfaces (HSS, DNS, PCRF, PCSCF, DRA, DPI).
  • Formally trained and possess an in-depth understanding and experience with Radio-wave propagation, Cisco STARENT PDSNs (ST16/ST40), Juniper, Cisco Routers (CRS-1, ASR1k, 10Ks & 9Ks), Lucent, Nortel and Motorola switches.
Skills
Technical Skills
  • Operating Systems: Windows 10, 8, 7, XP, Linux, macOS, Unix, Android
  • Hardware: MME, HSS, SGP/PGW, DNS, PCRF, PCSCF, Cisco STARENT PDSN's (ST16/ST40), Juniper & Cisco Routers (CRS-1, ASR1k, 10Ks & 9Ks), Lucent Nortel & Motorola switches, Cisco ASR 5000 4G
  • Software/Applications:  Microsoft Office, Power Point, Excel, Outlook (Email), BMC Remedy (Ticketing), Iris View (Call Trace), NetGeoX, WireShark, MARs, Device Management Database (DMDB), Nester, SANE-Secure Access, Network Elements, PuTTY, Monitor Master, MTAS, Real Time Tool (RTT), Fusion One, Syniverse, LERG, SMS
  • Protocols & Interfaces (VoIP):   IVR, PBX, Back End, Front End, MPLS, OSPF, BGP, PPP, SIP, MIP, GTPv2, RLP, RP, CRM, Big Data, ICMP (Ping and TracerT), X2, S6a, S6b, S1MME, GPV2, PMIP, Radius, Diameter, Signaling protocols SS7, A10 (RP), A11, A12 and A13
Soft Skills​
  • Training program implementation | Advanced critical thinking | Project management | Network instructor | Operations management | Strong work ethic 
Certifications
  • Network System Administrator
  • Microsoft Certified Solutions Associate (MCSA: Server 2012)
  • Certified Cisco Network Associate (CCNA)
  • Cisco ASR 5000
  • PMI-Project Management
Education and Training
Expected in 2018 Bachelor of Science | IT-Cyber Security Kaplan University, Davenport, IA GPA:

I am still working on this degree

Expected in 2007 Associate of Applied Science | Criminal Justice Kaplan University, Davenport, IA GPA:
Professional Work Experience
01/2016 to 11/2016 Community Sales Manager Ashton Woods | Charleston, SC, Managed a territory of 50 residential properties (apartments) in Arlington-Dallas TX.  B2B and B2C sales- Building relationships with vendors, front office staff, corporate office staff and residents of the properties.
01/2016 to 12/2016 IT Operations Manager Accenture Contractor Jobs | Durham, NC,
Delivered business services and reduced IT expenditures resulting in organizational realignment, system refinement and significant cost savings. Responsible for 2 managers and 15 employees and supporting 200 users across 15 US locations.
  • Conducted in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time
  • Decreased inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.
  • Increased network efficiency by 15% by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels.
 
 
07/2011 to 12/2015 Network Engineer-Instructor Verizon Wireless | City, STATE,
  • More than 4 years' successful experience in Verizon Wireless Network Repair Bureau (NRB-NNO) customer service and support. Recognized strengths in client account maintenance, trouble-shooting, teaching and implementing proactive procedures and systems in a 24/7 environment.
  • Trainer/Instructor: Graduated more than 120 Verizon Wireless network engineers from 10 weekly training seminars as a network instructor which saved the company $75,000. Took over 4G Femtocell project which was late to market and $2 million over budget, and successfully launched in just 6 months
  • Project Management: Served as Network Extender Project Lead (3G & 4G FemtoCell) for incoming projects involving new services and departmental changes affecting the company, affecting international teams and vendors, local vendors, and keeping track of metrics (KPI's).
  • Troubleshooting: MPN and Enterprise customers' LTE & CDMA data issues for end to end support regarding EHA/EXGW, PGW IP Pools, Static IP Pools, MPN and FES connectivity issues.
  • Additional Troubleshooting: Data processing issues pertaining to TCP/IP, Telecom facilities, manufacturing phones, and any other mobile comm problems. IrisView call traces used in conjunction with Wireshark.
  • Performed call traces and simulated scenarios through the switches, base stations, wireless towers and authentication servers (AAA, HLR and HSS).
  • Change control implementations and testing with configuring of 3G and 4G devices to hash to specific EHA/EXGW and PGW IP Pools.
  • HSS APN configuration and assignments for MSISDNS for 4G testing.
  • Configured, troubleshot and provided technical support for PC's, wireless modems and POS terminals to connect to the internet/intranet and ISP's using Circuit Switch Data technologies.
05/2001 to 02/2011 Military Police- Criminal Investigative Division (CID) U.S. Navy | City, STATE,
Active instructor in developing and teaching weekly monthly and quarterly security refresher training courses which resulted in a 95% qualification rate for all command personnel.
 
Police supervisor for 90 Navy personnel; administered qualifications, oversaw rotations, security equipment, vehicle maintenance and all aspects of department and ensured all stayed in compliance with command standards.
 
Effectively led the investigation of 41 felony cases as well as handled 165 interviews- interrogations that generated a 95% case solved rating and assisted Naval Criminal investigative Service (NCIS) and local law enforcement with 7 lower level felony cases


Community Service

Volunteer, Gateway Church, 2011-2016

Volunteer, Tidwell Middle School, 2015-2016


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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Kaplan University
  • Kaplan University
Job Titles Held:
  • Community Sales Manager
  • IT Operations Manager
  • Network Engineer-Instructor
  • Military Police- Criminal Investigative Division (CID)
Degrees
  • Bachelor of Science
  • Associate of Applied Science