LiveCareer-Resume

community manager social media manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Analytical and strategic Community Manager with excellent problem solving skills. Organized, efficient and always willing to go the extra mile for on-time content delivery.
Skills
  • Social media engagement
  • Social media expert
  • Strong time management
  • Adobe Photoshop
  • Account Management
  • Customer Support
  • Quality Assurance Testing
  • Adobe Premiere Pro 
Education
Art Institute of California Sacramento, CA Expected in JANUARY 2014 Bachelor of Science : Game Art & Design - GPA :
Work History
Brightwheel - COMMUNITY MANAGER/SOCIAL MEDIA MANAGER
Austin, CA, 2015 - Current
  • Organize, manage and maintain multiple studio media sites including:
    The Community Forum, Official Website, Facebook Pages, Twitter, Steam, and Twitch.
  • Prioritizing and scheduling announcements, promotions, events & contests.
  • Media content creation including:
    Video Recording & Editing Tutorials and Trailers as well as Co-Hosting Live Twitch Streams.
  • Communicate with and publicly address community questions and concerns in a respectful and composed manner.
  • Directed and coordinated marketing activities and policies to promote products and services.



Rocketeer Game Studio - CUSTOMER SUPPORT TEAM LEAD
City, STATE, 05/2014 - Current
  • Manage and oversee Customer Support Team Manage and communicate with In-Game Moderators.
  • Communicate, troubleshoot and submit reports with customers via Email and messages
  • Report and ban troublesome players/accounts
  • Test and file reported Bugs & Glitches.




Rocketeer Games Studio - CUSTOMER SUPPORT TEAM MEMBER
City, STATE, 09/2013 - 05/2014
  • Communicate, troubleshoot and submit reports with customers via Email.
  • Report and ban troublesome players/accounts
  • Test and file reported Bugs & Glitches.


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Resume Overview

School Attended

  • Art Institute of California

Job Titles Held:

  • COMMUNITY MANAGER/SOCIAL MEDIA MANAGER
  • CUSTOMER SUPPORT TEAM LEAD
  • CUSTOMER SUPPORT TEAM MEMBER

Degrees

  • Bachelor of Science

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