Analytical and strategic Community Manager with excellent problem solving skills. Organized, efficient and always willing to go the extra mile for on-time content delivery.
Skills
Social media engagement
Social media expert
Strong time management
Adobe Photoshop
Account Management
Customer Support
Quality Assurance Testing
Adobe Premiere ProĀ
Education
Art Institute of CaliforniaSacramento, CAExpected in JANUARY 2014 ā āBachelor of Science:Game Art & Design - GPA:
Work History
Brightwheel - COMMUNITY MANAGER/SOCIAL MEDIA MANAGER Austin, CA, 2015 - Current
Organize, manage and maintain multiple studio media sites including: The Community Forum, Official Website, Facebook Pages, Twitter, Steam, and Twitch.
Prioritizing and scheduling announcements, promotions, events & contests.
Media content creation including: Video Recording & Editing Tutorials and Trailers as well as Co-Hosting Live Twitch Streams.
Communicate with and publicly address community questions and concerns in a respectful and composed manner.
Directed and coordinated marketing activities and policies to promote products and services.
Rocketeer Game Studio - CUSTOMER SUPPORT TEAM LEAD City, STATE, 05/2014 - Current
Manage and oversee Customer Support Team Manage and communicate with In-Game Moderators.
Communicate, troubleshoot and submit reports with customers via Email and messages
Report and ban troublesome players/accounts
Test and file reported Bugs & Glitches.
Rocketeer Games Studio - CUSTOMER SUPPORT TEAM MEMBER City, STATE, 09/2013 - 05/2014
Communicate, troubleshoot and submit reports with customers via Email.
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