Dedicated and enthusiastic with ablity to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.
Skills
Strong Attention to Detail
Customer-focused
MS Office
Exceptional organization
Excellent time management skills
PeopleSoft expert
Account reconciliation
Customer Inquiries
Sales and Retention
Property Management
Work History
08/2006 to 03/2017
Community ManagerRegus Management Group – 4720 Salisbury Rd. Jacksonville, FL 32256
Maintained a 19,000 sq ft office building facilities
Ensured effective day to day operations of 85 offices and the clients we served.
Monitored account receivables and dealt with account delinquencies.
Managed invoice processing, purchase orders, credit memos and payment transactions.
Resolved client complaints and increased client retention rates by handling escalations in an empathetic manner.
Trained incoming staff on policies and procedures and cross-trained with other customer service and Community Managers to ensure a fluid working environment.
Assisted walk-in prospects looking for Executive Office Space.
Education
High School Diploma: Nathan B. Forrest - Jacksonville, FL
Attended: Brevard Community College - Cocoa Beach, FL
Accomplishments
Maintaining retention rates over 65% on a quarterly basis.
Awarded the Customer Service award in NE Florida Region
