Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Dedicated and enthusiastic with ablity to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.
  • Strong Attention to Detail
  • Customer-focused
  • MS Office
  • Exceptional organization
  • Excellent time management skills
  • PeopleSoft expert
  • Account reconciliation
  • Customer Inquiries
  • Sales and Retention
  • Property Management
  • Work History
    08/2006 to 03/2017 Community Manager J.F. Shea | Groveland, FL,
    • Maintained a 19,000 sq ft office building facilities
    • Ensured effective day to day operations of 85 offices and the clients we served.
    • Monitored account receivables and dealt with account delinquencies.
    • Managed invoice processing, purchase orders, credit memos and payment transactions.
    • Resolved client complaints and increased client retention rates by handling escalations in an empathetic manner.
    • Trained incoming staff on policies and procedures and cross-trained with other customer ​service and Community Managers to ensure a fluid working environment.
    • Assisted walk-in prospects looking for Executive Office Space.

    Expected in High School Diploma | Nathan B. Forrest, Jacksonville, FL GPA:

    Expected in Attended | Brevard Community College, Cocoa Beach, FL GPA:

    Maintaining retention rates over 65% on a quarterly basis.

    Awarded the Customer Service award in NE Florida Region

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    Resume Overview

    School Attended

    • Nathan B. Forrest
    • Brevard Community College

    Job Titles Held:

    • Community Manager


    • High School Diploma
    • Attended

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