Highly-motivated service professional skilled at time management, problem solving, and communication. Highly personable, with extraordinary attention to detail and talent for gaining trust.
•Ensure that Service Coordinators provide high quality, person centered services
•Daily supervision of assigned Service Coordinators. Provide ongoing individual supervision of Service Coordinator's to ensure compliance in Face to Face, Individual Service Plan (ISP) and the documentation of services.
•Ensure Service Coordinator's operate in accordance with the agency policies and procedures, adhering to OPWDD (Office of People with Developmental Disabilities) regulations and guidelines
•Supports the Service Coordinator in their advocacy role
•Conduct periodic file inspections to ensure that linkage and referral services are provided; nurturing, safe and productive environment is maintained in the Medicaid Services Coordination department.
•Conduct periodic internal monitoring checks to ensure that the individual's needs are identified, treatment is provided as needed and is appropriate and that all services are documented and maintained in program records.
•Provide ongoing monitoring and individual supervision through weekly supervisions to provide support, troubleshooting and ongoing training to contribute to the professional growth of Service Coordinators.
•Attend conferences, in services and informational meetings as assigned Supervisor (s) to enhance and update job performance skills.
•Maintain a minimum caseload of five individuals (provide direct service coordination to the assigned individuals and families.
•As necessary, liaison with individuals, families and other service providers to ensure Quality Assurance and resolve issues.
•Provide high quality, person centered services-assisting individual to maximize their independence, individuality, inclusion in the community, and productivity.
•Assist individuals to obtain the services and supports that they need and want by informing individual of various services available to them, referring them to said services, and monitor individual satisfaction with services rendered.
•Maintain and obtain benefits and entitlements.
•Assist the individual with maintaining a healthy lifestyle
•Develop, maintain and implement and Individual Service Plan (ISP) annually with individual and family input. Review the plan as needed, at least every six months.
•Coordinate and facilitate the ISP meeting with individuals, families, and other services providers.
•Distribute copies of ISP to all appropriate parties
•Develop individual's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
• Assist and document the development and implementation of long and short-term goals for resident, as developed in the Habilitation Plan under the supervision or direction of the Program Manager.
•Develop and maintain a positive, effective and professional relationship with individuals, families, staff, administration, case management, and other service providers and assist in coordinating with any and all their needs concerning individuals.
•Perform or assist individuals with personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and service recipient appearance). Personal care services that are assigned by a health professional may include observation, reporting and documentation of changes in the status of the person or in body functions. This may include reading and recording the persons temperature, pulse and respirations and other needed personal care services.
•Perform or assist individuals in basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).
•Coordinate and maintain individuals' schedule (e.g., doctor appointments, professional team appointments and job).
•Coordinate individual's participation in leisure and recreational activities.
•Maintain records and complete paperwork as required by EDCSPIN and Office for People with Developmental Disabilities (OPWDD) (e.g., timesheets, mileage, petty cash, medication logs, individual's progress, visitor logs, Incident Reports and goal data).
•Adhere to individual's behavior and health management plans (e.g., administration of medication, use of behavior modification techniques, dietary restrictions).
•Maintain a safe environment for the residents; prevent harm to service recipient, self, and others. Report any safety concerns to management in a timely manner.
•Transport individuals to and from work, scheduled appointments, and recreational activities in a safe and timely manner.
•Manage individuals and agency's funds in accordance with EDCSPIN policies and procedures.
•Serve as a good role model to individuals.
•Maintain current certification as required by EDCSPIN and individuals Individualized Service Plan. (e.g., CPR, First Aid, AMAP, SCIP-R and all other required by EDCSPIN policies and procedures, or residents specific needs).
•Keep up-to-date with current EDCSPIN and OPWDD policies and procedures.
•Completes other duties as assigned.
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