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Community Engagement Manager Resume Example

Resume Score: 70%

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COMMUNITY ENGAGEMENT MANAGER
Summary
I am an experienced and focused leader with a passion for creating sustainable communities. My specialties include new program development to increase mission-driven impact, program management, cultivation of community partnerships, public relations, public speaking, outreach, and event coordination.  
Skills
  • Excellent interpersonal skills
  • Training, engaging, and leading individuals to reach maximum potential
  • Systems thinking
  • Creation, implementation, management and assessment of programs
  • Exceptional planning and coordination skills 
Experience
Community Engagement Manager10/2015 to 10/2016
The Animal Foundation – Las Vegas, Nevada
  • Led, supervised, and managed 4 program coordinators.
  • Designed, implemented and directed a new volunteer program in alignment with the organization's new mission to save the lives of all healthy and treatable animals in the Las Vegas valley with over 1000 active volunteers.
  • Developed, executed and led all outreach and educational events, activities, and programs, with a reach of over 95,000 people per year.
  • Implemented a shelter intervention program that will keep 3,000 animals from entering the shelter each year.
  • Managed a grassroots outreach program called Pets for Life that provided over 1,200 free spay/neuter surgeries and over 2,500 free vaccinations to targeted underserved communities in Las Vegas.
  • Initiated and developed positive, long lasting relationships with community partners.
  • Led staff and volunteer talent leaders, along with community partners, to assure successful implementation and continuation of programs and projects.
  • Collected, documented, and evaluated the progress of programs to ensure success and sustainability.
  • Managed multiple program budgets totalling $500,000.
  • Provided program leaders and liaisons with clear, understandable procedures and processes.
  • Worked with department managers to fulfill departmental needs.
  • Communicated and supported mission based directives to staff and partners.
  • Provided support and further established changes to existing programs when necessary.
  • Established a climate encouraging staff and community satisfaction, self-motivation, and retention through a program of individualized feedback.
  • Worked to prevent procedural or performance issues and addresses as needed.
  • Conducted conflict resolution and created positive changes within The Animal Foundation and the partnership agreements.
  • Conducted ongoing evaluation of programs and projects.
  • Built relationships with community members to promote understanding and support of the Animal Foundation's mission and goals.




Pets for Life Coordinator10/2014 to 10/2015
The Animal Foundation – Las Vegas, Nevada
  • Oversaw all aspects of Pets for Life (PFL) Las Vegas, including community outreach, spay/neuter services and transport, pet wellness care, community outreach events, data collection, program communication, relationships with partners and ensured the program operated according to the PFL model, approach and philosophy.
  • Supervised, led and coordinated with other staff on program activities, such as spay/neuter and dog training, and on how to conduct strategic community outreach and engage the community for long term, sustainable impact of the program.
  • Managed data collection, tracking and reporting of PFL work, outcomes and goals.
  • Managed relationships with local donors and partners such as spay/neuter providers, veterinarians, animal shelters, animal control agencies and other agencies as needed.
  • Managed program budgets, equipment and supply inventory.
  • Ensured that The Animal Foundation remained in compliance with facility contractual agreements.
  • Managed volunteer programs for PFL Las Vegas and worked with the volunteer staff.
  • Continued to develop contacts and relationships within the Las Vegas community to further the PFL program, while building partnerships with local groups.
  • Assisted with fundraising, community presentations and other educational opportunities.
  • Served as a spokesperson for PFL Las Vegas and managed and coordinated media appearances for PFL with supervisor and with the public relations team.
  • Ensured that PFL Las Vegas remained in compliance with local and state law, and The Animal Foundation and Humane Society of the United States policy.

​​


Assistant Volunteer Coordinator03/2012 to 12/2013
Great Basin Institute – Boulder City, Nevada
  • Worked collaboratively with Lake Mead National Recreation Area (LMNRA)Volunteer program administration, event management and community outreach/ recruitment.
  • Managed volunteers to accomplish a variety of duties that involved stewardship of the Mojave Desert ecosystem and/or engaged visitors to lend a hand while learning about LMNRA sensitive ecosystem.
  • Administered existing established programs within Lake Mead's volunteer program. 
  • Recruited and trained volunteers.
  • Developed, improved, and implemented volunteer programs.
  • Maintained effective communication with volunteers, co-workers, and business and community members.
  • Managed statistical volunteer data.
  • Planned and coordinated both short and long-term work projects.
  • Created volunteer work schedules.
  • Determined labor needs, materials, tools, and facility requirements.
  • Conducted welcome and safety speeches.
  • Scheduled and coordinated outreach and recruitment events at local businesses.
  • Created relationships with community members

​​


Community Outreach/Volunteer Coordinator01/2010 to 02/2012
Western Arizona Humane Society – Lake Havasu City, Arizona
  • Developed, implemented, and managed the volunteer program.
  • Recruited, trained, and maintained volunteers.
  • Maintained and gained donor relationships.
  • Coordinated events.
  • Developed and implemented shelter programs.
  • Performed humane education.
  • Handled public relations inquiries.
  • Managed customer service complaints

​​


Intern08/2009 to 12/2009
The Sierra Club - Grand Canyon Chapter – Flagstaff, Arizona
  • Assisted with the development of the 10 year ban on new uranium mining in the Grand Canyon.
  • Assisted with the development of the Flagstaff Green Map.
  • Assisted with the coordination of community events promoting ecosystem sustainability.
  • Wrote press releases.


Animal Care and Control Officer01/2006 to 08/2009
Western Arizona Humane Society – Lake Havasu City, Arizona
  • Provided customer service to a diverse community.
  • Patrolled assigned areas to ensure compliance with animal control regulations and responded to routine and emergency animal control calls.
  • Assessed potential violations of animal control regulations, and took appropriate action, such as providing information, issuing warnings or citations.
  • Testified in court.
  • Participated in public education.
  • Impounded dogs and cats, including those that have bitten humans, often under hazardous conditions; Removed wild animals.
  • Investigated animal bites and informed the public of procedures relating to quarantine.
  • Examined injured and ill animals to assess the need for additional treatment and provide basic first aid.
  • Performed animal euthanasia as necessary and prepare specimens for rabies analysis.
  • Completed forms and wrote investigative reports.
  • Prepared manual and automated records and reports.
  • Assisted Federal, State, City, and County law enforcement officers as requested.
  • Performed operator-level vehicle maintenance.


Education
Bachelor of Science: Environmental Studies with a focus in Sustainability, Community, and Bio-Cultural DiversityDecember 2009Northern Arizona University- Flagstaff, Arizona
Associate of Arts: General StudiesMay 2007Mohave Community College- Lake Havasu City, Arizona
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Resume Overview

Companies Worked For:

  • The Animal Foundation
  • Great Basin Institute
  • Western Arizona Humane Society
  • The Sierra Club - Grand Canyon Chapter

School Attended

  • Northern Arizona University
  • Mohave Community College

Job Titles Held:

  • Community Engagement Manager
  • Pets for Life Coordinator
  • Assistant Volunteer Coordinator
  • Community Outreach/Volunteer Coordinator
  • Intern
  • Animal Care and Control Officer

Degrees

  • Bachelor of Science : Environmental Studies with a focus in Sustainability, Community, and Bio-Cultural Diversity December 2009
    Associate of Arts : General Studies May 2007

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