Hardworking, self-motivated and dependable. Successful at relationship-building and time management abilities in all types of environments with impeccable customer service skills.
Excellent Communication and problem solving skills
Efficient and committed
Dedicated, hardworking, and always open to step-out of my comfort zone to learn new things
Team Player and always ready to start and end the shift on a good note
Time management and organization skills
Works great individually and with others
Training and development skills
Positive learning process
Excellent and Responsive communicator
Honest and ethical
07/2019 - 05/2020Community Association Assistant ManagerOnsite Property Management | Fort Collins, CO
Smoothly facilitating communication between vendors, management and homeowners to resolve issues and achieve performance targets
Manage files, documentation and databases to keep records secure, accurate and current
Provided strong attention to detail, exemplary customer service and a team-player attitude
Increased office organization by developing more efficient filing systems and customer database protocols
Prioritized and completed multiple tasks, simultaneously seeing that projects/work orders were completed by deadlines
Demonstrated in-depth knowledge of community rules and regulations.
Collaborated with managers to develop successful strategies for achieving goals and tackling large tasks
Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
Reviewed and interpreted vendor contracts to effectively enforce all requirements.
Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
06/2018 - 12/2018Merchandise Director & Administrative ManagerRiot Hospitality Group | Scottsdale, AZ
Auditing employees recorded and claimed tips for eight different locations
Overseeing all Gm's, AGm's and mangers on their weekly tip audits as well as overseeing their performance with the merchandise system in their locations
Handling hospitality checkpoint reviews which go over service received at the locations from a secret shopper. I would then go over positives and ways to improve on the negatives with the management teams
Creating a completely new and reliable merchandise system which allowed me to raise the bar for accountability and push over-all sales
Doing bi-weekly inventory audits for each location (11 locations in total)
Creating new uniforms for different events and seasons as well as creating new merchandise apparel for customers and employees
Implementing a campaign calendar regarding different plans on how to gain context and market our merchandise to increase sales
Analyzed and tracked data to prepare forecasts and identify trends
Prepared data examples for meetings.
Generated interest for new and upcoming products by managing social media accounts.
10/2016 - 12/2018Bartender, Server, Hostess El Hefe | Tempe, AZ
Making drinks and placing orders in a timely and efficient manner
Always having the customers best interests at heart to make sure they leave satisfied and will want to return
Always communicating with the customers and making every person feel welcomed and recognized
Deliver efficient and companionable service to ensure a pleasant experience to all customers
10/2016 - 05/2018Event Planning Assistant & Office Manager Riot Hospitality Group | Scottsdale, AZ
Planned and executed successful corporate meetings, lunches and special events for groups of all sizes
Created the social media calendar, which required the scheduling of email blasts, social media posts, marketing campaigns and website updates.
Tracked and analyzed social media and online marketing initiatives.
Managing the companies auditing system and implementing new systems
Handling company reviews for all locations
Assisting with hosted happy hour events, private catering events, festivals, and events such as WMPO, Birds Nest, Taco Festival and large block party events with artist such as: TFJ, Dillon Francis, Simon Rex, Maren Morris, Kelsea Ballerini, etc
Handled supply purchases and inventory management for office operations and equipment maintenance
Assisting with event set up and clean, setting up green rooms and assisting with client management
Greeted visitors promptly and directed to correct locations
Assisted with gathering event requirements, including venues, budgets, guest lists, catering and event timeline's through face-to-face client meetings
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
First point of contact for travel reservations and scheduling company wide meetings, training and team building events
Education and Training
Currently Enrolled: Real Estate Tampa School of Real Estate | Tampa, FL
Some College (No Degree): Communications Maricopa Community Colleges - Scottsdale Community College | Scottsdale, AZ
2015High School Diploma Vista Murrieta High School | Murrieta, CA