LiveCareer-Resume

community associate resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated team player with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Genuine commitment to quality and customer service. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Genuine commitment to quality and customer service
  • Excellent communication and interpersonal, ability to work with all levels of management
  • Excellent follow through capabilities
  • Problem solver
  • Fast learner
  • Excellent people skills
  • Windows and Office XP, MS Word, Excel, Outlook
  • Servicenow, Remedy
  • Carrier Portals (Verizon, AT&T)
  • Siemens Hipath 4000 PBX and Phone mail system Administration
Experience
09/2021 to Current Community Associate Lyft | Tappan, NY,
  • Assists in school based programs that promote student engagement, parent involvement and community outreach.
  • Assists in ongoing enhancement of community programs developed to provide services to student along with planning student activities, including after school developmental activities and high school visits.
  • Provides assistance to the Principal and school staff in support of outreach efforts to the community.
  • Establishes relationships with the school community, including students, parents, administration and faculty.
  • Performs specialized tasks and oversees the successful completion of projects and events.
  • Attends regular senior team leadership monthly meetings and events around topics of key concerns and community goals to increase student, family and community engagement.
  • Organizes and facilitates monthly ship breakfasts for the community to celebrate with students and parents.
  • Provides administrative support to Administration and staff
03/2008 to 01/2021 Telecommunications Engineering Specialist Epiq Systems, Inc. | Evansville, IN,
  • Worked directly with Telecom Director to effectively support cellular department operations.
  • Primary liaison for the maintenance and management of all mobile phones and wireless devices. Administered and provisioned all devices and equipment.
  • Demonstrated leadership by making improvements to work flow processes and helping to train others.
  • Created regulatory documents concerning various mobile device equipment costs and return policies and procedures.
  • Supported end-user with device troubleshooting and diagnosis.
  • Communicated with end-user to address device problems and implement technical or procedural solutions by responding to incoming calls and emails by asking open-ended questions on how to be of assistance.
  • Managed inventory control of all mobile and wireless devices.
  • Organized and maintained documents, files and records.
  • Cultivated long-term relationships with customers by establishing a high level of credibility within the organization.
  • Worked adjacent with carrier account team regarding technical issues and outages to ensure restoration of interrupted cellular services.
  • Worked with management teams to improve workflows for for all service requests and incidents in servicenow.
  • Provided and coordinated daily management of all service requests, and incidents in servicenow.
  • Prioritized and escalated all service requests accordingly.
  • Provided supervisory guidance, mentoring, training and instruction to team members.
  • Managed, coordinated and prioritized projects according to quality of service needed.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Assisted with the interview and hiring process for staff.
  • Performed MAC in Siemens PBX and phone-mail system.
05/2007 to 03/2008 Telecommunication Wireless Consultant Animal Medical Center | City, STATE,
  • Assisted the CIO in preparing and monitoring the voice communications component of the Telecom budget.
  • Assisted CIO with yearly budget forecasting.
  • Worked adjacent with the CIO to establish work priorities and ensure smooth operation of the communication systems.
  • Provided maintenance and inventory management of all telephone and wireless equipment.
  • Administered all mobile and wireless devices to staff.
  • Managed and reviewed for accuracy all telecom invoices and statements.
  • Provided technical and problem support to rectify trouble calls.
  • Interacted with vendors on technical issues, outages to ensure restoration of interrupted telephone service.
  • Coordinated MAC, cable runs with electricians, and interfaced with vendors on installation projects.
08/1995 to 12/2005 Telecommunications Administrator Girls Scouts Of The USA | City, STATE,
  • Provided Administrative support to CIO.
  • Supported end-users with device troubleshooting and diagnosis.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Performed all MAC Siemens ROLM PBX and Phone mail system.
  • Reviewed and processed all Telco invoices and maintained spreadsheets for all Telco expenditures.
  • Purchased all telephone equipment, mobile and wireless devices and supplies.
  • Interacted with vendors on technical issues.
  • Coordinated vendor installations for all Telco and high speed internet for Telecommuting and remote sites.
Education and Training
Expected in 1995 Associate of Applied Science | Plaza College, Forest Hills, NY GPA:
Expected in 1992 | Computer Science Berkeley College, New York, NY GPA:

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Resume Overview

School Attended

  • Plaza College
  • Berkeley College

Job Titles Held:

  • Community Associate
  • Telecommunications Engineering Specialist
  • Telecommunication Wireless Consultant
  • Telecommunications Administrator

Degrees

  • Associate of Applied Science

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