Communications Training Supervisor Resume Example City Of Clearwater Police Communications

COMMUNICATIONS TRAINING SUPERVISOR

Professional Summary

Accomplished and energetic Communications Supervisor with a solid history of achievement in police communications. Motivated leader with a strong work ethic and communication abilities. Areas of expertise include fair and unbiased leadership, training, and a core set of morals, values and goals.

Skills

Communication - Proven leader in Public Safety communications and training
Customer Service - Professional and unbiased customer service skills.
Team Player - Excellent interpersonal relationships with both subordinates and superiors alike.

Problem Solving - Resolves in-depth queries and subordinate conflict and discipline in an appropriate and fair manner.
Planning and Organization - Coordinates and maintains training schedules to include: trainee movement, monthly training to maintain recertification hours, SWAT, K-9, and patrol scenario-based training.
Systems Knowledge - Proficient in Word, Excel, CAD (Tritech), FIN (Florida Interoperability Network), Eagent (FCIC/NCIC), CJIS, Harris & Symphony (radio consoles), Vesta/Analytics(phone console), Nice (phone recording logger & QA), ECATS (call stats), Exacom (radio recording logger), Neogov (employment resource), Gov QA (public records), Predictive Index, and DAVID (DHSMV).

Experience

Communications Training Supervisor / City of Clearwater - Police Communications - Clearwater, FL07/2014 - Current

Complete overhaul of the entire training curriculum resulting in a professional product consistent with patrol standards .
Prepare trainee work schedules and assign duties to subordinates.
Organize and prepare training manuals and course documentation for new communications trainees.
Monitor and evaluate the job performance of subordinates and take disciplinary action if necessary.
Develop, implement and revise departmental policies and procedures.
Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of division records to include: FDLE mandated guidelines, audits, and accreditation.
Train current staff and new employees in proper police
communications work procedures.
Explain police operations to subordinates to assist them in performing their job duties.
Maintain the current training curriculum which includes Fl. State
Telecommunicator Certification and recertification every 2 years.
Prepare purchase orders for required elements of the Communications Division.
Assist other department personnel with various tasks to include: radio upgrades, FCIC modifications, adherence to department policies and procedures, alternate TAC and LASO responsibilities and accreditation standards.
As LASO (Local Agency Security Officer), maintains adherence with the CJIS Security Policy by logging, screening and testing all vendors, personnel and other city employees with access to any police building or radios with access to police channels.
Facilitates with IT to coordinate the FDLE and FBI technical audit.
Sets up and deactivates accounts for new and current personnel to include both sworn and civilian.
Trains new sworn personnel on security policies, confidentiality, and FDLE and CJIS requirements.

Communications Senior Operator/Training Coordinator / City of Clearwater - Police Communications - Clearwater, FL02/2008 - 07/2014

Prepare trainee work schedules and assign duties to subordinates.
Organized and prepared training manuals and course documentation for new communications trainees.
Monitor and evaluate the job performance of subordinates.
Train current staff and new employees in proper police communications work procedures.
Explain police operations to subordinates to assist them in performing their job duties
Maintained the current training curriculum.
Acted as supervisor when the assigned supervisor was out.
Assisted the training supervisor with all aspects of the training program to include: Fl. State Telecommunicator Certification, recertification, TAC responsibilities, and accreditation standards.

Communications Operator / City of Clearwater - Police Communications - Clearwater, FL08/2001 - 02/2008

Answering emergency and non-emergency calls.
Running both criminal and driver histories.
Entering and clearing individuals, vehicles, and articles into NCIC/FCIC.
Dispatching officers to calls
Setting and maintaining perimeters.
Communicating with other city personnel and division and field personnel while in the course of daily operations.

Education and Training

Bedford High School - Temperance, MI1993High School Diploma

University of Toledo - Toledo, OHGeneral

Awards

03/2010 - Received the March/April City of Clearwater Bi-monthly Team Award with my squad at that time.
03/2010 - Received Communications Center Bi-Annual Award.
01/2011 - Received January/February City of Clearwater Bi-monthly Team award with retired Operator Mclaughlin.
05/2017 – Chief's Unit Citation
04/2020 – Clearwater Police Department Award of Excellence

Accomplishments

Previously served on the department's CISM team and regional team since 2010.
Have assisted inside and outside law enforcement with peer support related to line of duty death, accidents and suicide.
Previous member the department's Awards Committee.
Represented the Clearwater Police Department Communications Division at outside events to include: a presentation at the Kiwanis Club, the Long Center, and participation inn Pinellas Park High School's Criminal Justice Career Day.
Member of the City of Clearwater's Innovation Academy with a project presentation at the Transforming Local Government Conference in Seattle Washington.
Class 45 graduate of the Florida Leadership Academy.

Department Related Programs/Training/Certification

TashadraExacomEagent

01/24/2002 - Initial NCIC/FCIC Certification

07/14/2002 - Communications Operator Training Program

11/25/2002 - Weapons of Mass Destruction

11/30/2005 - APCO Communications Training Officer Course

02/06/2006 - Diversity Awareness

09/14/2007- Visi-Cad User Training ( Tri-Tech)

01/11/2008 - Supervisory Anti-Discrimination Training

09/21/2008 - Survivor Skills for Women

05/19/2009 - Refreshing the Experienced Driver Course

11/04/2009 - CPR/AED training

12/08/2009- IPTM Dispatcher FTO Program

07/12/2010 - 2010 Annual CJIS Training Symposium

10/20/2010 - Group Crisis Intervention - Individual and Peer Support

02/07/2011 - Traumas in Law enforcement

03/04/2011 - Fl. State Telecommunicator Certified

06/13/2011 - In Harm's Way - Law Enforcement Suicide Prevention

06/15/2011 - Participated in ICS Region 4 Exercise at Port of Tampa

07/11/2011 - 2011 Annual CJIS Training Symposium

12/06/2011 - Intermediate Incident Command System for Expanding Incidents (ICS 300)

02/20/2013 - Active Shooting Response Webinar

04/16/2013- Florida Interoperable Network 4.8

10/15/2013- DAVID re-design training

10/24/2013 -Critical Incident Trauma Survival Class

10/30/2013 - CODE RED -Active Shooter/ Violent Event Training

01/16/2014 - Interoperable Communications Workshop

03/13/2014 - Polk County Informational briefing for disaster preparedness in the state of Florida
08/28/2014 - Terminal Agency Coordinator Training

02/2015 - Successful implementation of Criticall employment testing software
05/04/2015 -Harris training on new P25 console
02/01/2016 – Train the Trainer CIT Communications
02/24/2016 – Active Shooter for Dispatchers
05/05/2016 – Operation Restore
05/06/2016 – Essentials of HR Law
05/13/2016 – Blue Team Training for Supervisors
06/28/2016 – Seizure of Contraband
07/18/2016 – CJIS Annual Training Symposium
10/13/2016 – Excellence in Sexual Response
01/23/2017 – Supervising & Managing a Telecommunication Center
07/17/2017 – CJIS Annual Training Symposium
10/05/2017 – Safety Net Tracking System
01/15/2018 – NG9-1-1Standards & Best Practices Conference
01/22/2018 – Crisis Response Training
02/09/2018 – Local Agency Security Officer
02/14/2018 – Suspicious Activity Reporting
02/26/2018 – 911 QA Training Day
07/10/2018 – CJIS Symposium 2018
08/29/2018 – Fair and Impartial Policing
09/11/2018 – Advanced Assisting Individuals in Crisis and Peer Support
10/11/2018 – LINX (Law Enforcement Information Exchange)
01/08/2019 – Becoming a PI Practitioner

01/23/2019 - Local Agency Security Officer
01/30/2019 – A Victim's Plea (Denise Amber Lee Foundation)

02/05/2020 - Local Agency Security Officer

Resume Overview

Companies Worked For:

City of Clearwater - Police Communications

School Attended

Bedford High School
University of Toledo

Job Titles Held:

Communications Training Supervisor
Communications Senior Operator/Training Coordinator
Communications Operator

Degrees

Bedford High School - Temperance, MI 1993 High School Diploma
University of Toledo - Toledo, OH General

Communications Training Supervisor Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes