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Communications Technician 4 Resume Example

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COMMUNICATIONS TECHNICIAN 4
Professional Summary

Accomplished Telecommunications professional skilled in coordinating systems upgrades, software andhardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 5 years of industry experience. Gifted in both technical troubleshooting and customer service to deliver exceptional user support.

Skills
  • Excellent verbal and written communication
  • Proficiency in analog, digital and RF Disciplines
  • Strong attention to detail and accuracy
  • Excellent analytical and troubleshooting abilities
  • Cross-Selling
  • Ability to work well under pressure and manage multiple tasks
  • Ability to use active listening skills to better understand perspective of others
  • Ability to read and interpret electrical and mechanical schematics, blueprints and diagrams
  • Proficient in use of MS Office (Word, EXCEL, PowerPoint)
  • Interpersonal communication skills
  • Client Needs Assessment
Work History
Communications Technician 4, 05/2015 to Current
Tegna – Wilkes Barre , PA
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
  • Proficient knowledge of CCTV, internet, voice, and advance voice services in commercial setting
  • Escalate issues that are customer effecting to appropriate department such as Construction or Network Maintenance
  • Use web tool such as Watch Tower, Yeti, SASQ Watch, and Noise Patrol to investigate area issues
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Tested all installed components to insure equipment were working properly
  • Gave customers brief tutorials on their new equipment
  • Tested lines and signals using meters and tools
  • Manage daily work orders to insure all work in done in timely and efficiently manner
  • Part of eleven-week on call rotation that provides 24/7/365 availability to Comcast Business Class customers
  • Serviced and/or troubleshooter for reported issues as productively as possible
  • Cleaned, maintained, and stocked vehicle and equipment in order to be prepared to perform required duties
  • Train new employees on cable standards, regulation, and Comcast policies
  • Delivered training in leadership, soft skills, and technical sessions
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development
Sales Support Specialist, 05/2013 to 05/2015
Best Buy – City , STATE
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Applied procedures to prevent shrink/theft and to ensure safe and secure shopping environment
  • Partnered with store employees and leadership to execute business strategies, driving profitable results across store
  • Executed specific steps and processes of merchandising, inventory, asset protection and back office processes to achieve sales goals, ensuring customer satisfaction
  • Picked and audited orders by working from order sheets to build loads for transport, bulk and/or route trucks, using forklift and/or electronic pallet jack with accuracy
  • Loaded trucks, stocked floor and maintained return product and empties pallets and shelves
  • Maintained pallet stability by properly stacking and shrink wrapping
  • Unloaded returned products and pallets
  • Performed general housekeeping duties in warehouse
  • Optimized store displays and appearance via strategic merchandising
Airborne Mission Systems Specialist, 10/2008 to 05/2013
United States Air Force – City , STATE
  • Identified electronic and maintenance issues using knowledge of computer hardware and aircraft diagnostic and troubleshooter for EC-130H aircraft to effectively accomplish military operations
  • Read and interpreted aircraft maintenance manuals and specifications to determine feasibility and method of repairing or replacing malfunction or damaged components
  • Performed maintenance including but not limited to inspection, test, and repair of aircraft avionic/electronic components in avionics bench repair environment in accordance with approved manuals, methods and procedures
  • Installed components and parts on chassis, circuit boards, panel and other units using power tools, hand tools and soldering equipment
  • Routed and attached wires and connectors and connected assembly with power supply sources
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime
  • Interpreted electrical and mechanical schematics, blueprints and logic diagrams
  • Repaired hydraulic and visual systems
Education
Some College (No Degree): Communications Systems Technology, 2009
United States Air Force - City, State
High School Diploma: 2008
Norcross High School - City, State
Accomplishments

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Resume Strength
  • Measurable results

Resume Overview

School Attended

  • United States Air Force
  • Norcross High School

Job Titles Held:

  • Communications Technician 4
  • Sales Support Specialist
  • Airborne Mission Systems Specialist

Degrees

  • Some College (No Degree) : Communications Systems Technology , 2009
    High School Diploma : 2008

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