Communications Technician 4 Resume Example Comcast

COMMUNICATIONS TECHNICIAN 4

Professional Summary

Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 5 years of industry experience.

Hardworking Communications Technician ready for a new position where in-depth knowledge of various communication technology platforms can be properly utilized. Cheerful and efficient with an exceptional eye and ear for detail. Advance knowledge of web tools such as Watch Tower, Yeti, SASQ Watch, and Noise Patrol.

Skills

Excellent verbal and written communication
Proficiency in analog, digital and RF Disciplines
Strong attention to detail and accuracy
Excellent analytical and troubleshooting abilities
Ability to work well under pressure and manage multiple tasks
Ability to apply common sense, theory, and experience to decision-making process
Ability to use active listening skills to better understand perspective of others
Ability to read and interpret electrical and mechanical schematics, blueprints and diagrams

Proficient in use of MS Office (Word, EXCEL, PowerPoint)
Problem solving strength
Interpersonal communication skills
Documentation skills
Routers
Network Operations & Service Management
Transmission Control Protocol / Internet Protocol (TCP / IP)

Work History

Communications Technician 4, 05/2015 to Current
Comcast – Stone Mountain, GA

Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
Proficient knowledge of CCTV, internet, voice, and advance voice services in commercial setting
Escalate issues that are customer effecting to appropriate department such as Construction or Network Maintenance
Use web tool such as Watch Tower, Yeti, SASQ Watch, and Noise Patrol to investigate area issues
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
Tested all installed components to insure equipment were working properly
Gave customers brief tutorials on their new equipment
Tested lines and signals using meters and tools
Manage daily work orders to insure all work in done in timely and efficiently manner
Part of eleven-week on call rotation that provides 24/7/365 availability to Comcast Business Class customers
Serviced and/or troubleshooter for reported issues as productively as possible
Cleaned, maintained, and stocked vehicle and equipment in order to be prepared to perform required duties
Train new employees on cable standards, regulation, and Comcast policies
Delivered training in leadership, soft skills, and technical sessions
Consulted with network engineering staff to evaluate hardware and software requirements for new system development

Sales Support Specialist, 05/2013 to 05/2015
Best Buy – Buckhead, GA

Led warehouse improvement initiatives to advance operational efficiencies
Applied procedures to prevent shrink/theft and to ensure safe and secure shopping environment
Partnered with store employees and leadership to execute business strategies, driving profitable results across store
Executed specific steps and processes of merchandising, inventory, asset protection and back office processes to achieve sales goals, ensuring customer satisfaction
Picked and audited orders by working from order sheets to build loads for transport, bulk and/or route trucks, using forklift and/or electronic pallet jack with accuracy
Loaded trucks, stocked floor and maintained return product and empties pallets and shelves
Maintained pallet stability by properly stacking and shrink wrapping
Unloaded returned products and pallets
Performed general housekeeping duties in warehouse
Optimized store displays and appearance via strategic merchandising

Airborne Mission Systems Specialist, 10/2008 to 05/2013
United States Air Force – Tucson, AZ

Identified electronic and maintenance issues using knowledge of computer hardware and aircraft diagnostic and troubleshooter for EC-130H aircraft to effectively accomplish military operations
Read and interpreted aircraft maintenance manuals and specifications to determine feasibility and method of repairing or replacing malfunction or damaged components
Performed maintenance including but not limited to inspection, test, and repair of aircraft avionic/electronic components in avionics bench repair environment in accordance with approved manuals, methods and procedures
Installed components and parts on chassis, circuit boards, panel and other units using power tools, hand tools and soldering equipment
Routed and attached wires and connectors and connected assembly with power supply sources
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime
Interpreted electrical and mechanical schematics, blueprints and logic diagrams
Repaired hydraulic and visual systems

Education

Bachelor of Science: Information Technology, Expected in 06/2022
Ashford University - San Diego, CA

Some College (No Degree): Communications Systems Technology, 2009
United States Air Force - Tucson, AZ

High School Diploma: 2008
Norcross High School - Norcross, GA

Accomplishments

Tech of the Quarter

Resume Overview

Companies Worked For:

Comcast
Best Buy
United States Air Force

School Attended

Ashford University
United States Air Force
Norcross High School

Job Titles Held:

Communications Technician 4
Sales Support Specialist
Airborne Mission Systems Specialist

Degrees

Bachelor of Science : Information Technology , Expected in 06/2022
Some College (No Degree) : Communications Systems Technology , 2009
High School Diploma : 2008

Communications Technician 4 Resume Example

Resume Score: 80%

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