communications operator resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Enthusiastic Telephone Operator with 3 years' experience providing phone reception services for Dignity health. A charismatic personality with excellent customer service talents. Skilled in working under pressure and adapting to new situations and challenges.
Skills
Professional communication
Computer skills
Front desk operations
Cardiac terminology
MS Office
Flexible & Adaptable
EKG and CPR Certified
Switchboard management
Training & Development
Direct patient care
Vitals Collection and Documentation
Work History
Communications Operator, 03/2018 to Current Hca – Mansfield, TX,
Respond to various alarms and emergency situations.
Responsible for contacting appropriate or designated on call teams and/or administrator on call.
Received incoming calls and paged individuals and departments over PA system.
Managed telephone switchboard for physicians, hospital personnel and routed internal and external calls to provide quick connection.
Trained and mentored new employees on code and alert protocols while giving feedback on daily work performance.
Assisted new staff on using software applications such as MS4, X-matters- Excel, and American messaging.
Managed variety of emergency communications equipment such as telephone, two-way radio, and computer to alert departments and physicians for emergency response.
Sent out emergency code alerts using X-matters and American messaging to the right departments, while following up with each staff member to make sure they received the alert.
Assisted police and sheriff's department with finding missing personnel.
Environmental Service Technician, 03/2018 to 07/2018 Care New England Health System – Cranston, RI,
Knowledge of proper cleaning, sanitation, infectious waste, proper use and cleaning of equipment.
Cleaned and disinfected patient exam rooms, surgery areas and common areas to promote sanitary treatment and services environment.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Practiced established infection control methods to reduce risks to patients, families and medical staff.
Removed hazardous and medical waste from exam rooms, treatment rooms and surgery areas to minimize risks to patients and medical personnel.
Specimen Collector, 03/2016 to 01/2018 Mawd Pathology Group Pa – Lenexa, KS,
Proficient in patient data collection programs relevant to specimen processing.
Performed clerical duties in clinical medical laboratories.
Completed in-house urinalysis testing procedures for quick results.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure, medications, weight, and insurance.
Direct patient care, assisting patients with traveling to a bathroom, taking blood pressure, oral swab testing, weight, and collection of urinalysis.
Customer Service Representative, 10/2012 to 05/2016 Brink's Incorporated – Corpus Christi, TX,
Helped customers with requests, maintaining foods quality, quantity, and freshness within standards.
Assisting customers during checkout process, performing all cash register functions, bagging groceries, and working at customer service desk on occasion.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
High School Diploma: , Expected in 2011 to Vintage High School - Napa, CA GPA:
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