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Communications Operations Manager Resume Example

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COMMUNICATIONS OPERATIONS MANAGER
Summary

A dynamic, highly organized and friendly professional with 10 years of dedication to the organizational goals of current employer. Seeking a career change to demonstrate my commitment to the mission and vision of a new organization.

Skills and Attributes
  • Keen attention to detail, professional demeanor and commitment to customer service
  • Excellent written and verbal communication skills
  • Ability to establish long-term, professional relationships with customers, co-workers and outside resources
  • Enjoys working independently and as a positive team player
  • Proven leadership skills and the ability to reinforce departmental goals and strategies
  • Typing: 75 WPM
  • Awarded "Best Overall Telecommunicator" in 2015 by law, fire and EMS departments within Carteret County
Work History
Company NameCommunications Operations Manager | City, State | August 2018 - Current
  • Promoted to position from Shift Supervisor in 2018
  • Responsible for implementing initial and ongoing training programs for new and existing staff
    Providing technical and software trouble-shooting support to ensure continuity of operations
  • Notifying service providers and vendors of equipment and system failures for emergency repair
  • Developing and maintaining operational procedures
  • Maintaining employee personnel files
    Serving as Terminal Agency Coordinator for department; designated agency point-of-contact for the State Bureau of Investigation
Company NameCommunications Shift Supervisor | City, State | January 2016 - August 2018
  • Began employment as a Telecommunicator. Promoted to Assistant Shift Supervisor in 2013, then to Shift Supervisor in 2016
  • Operate a computer terminal using Computer Aided Dispatch software to document Law, Fire and EMS incidents while transmitting and receiving information via Division of Criminal Information and National Crime Information Center
  • Utilize National Academies of Emergency Dispatch Medical, Fire, and Police Protocol software to categorize and process emergency calls
  • Monitor Telecommunications Device for the Deaf/Teletype (TDD/TTY) telecommunications equipment to communicate with hearing and speech- impaired citizens
  • Accurately determine locations of wireless callers using Global Positioning Systems and Geographical Information Systems
  • Supervise shift of 4-6 personnel
  • Ensure accuracy of National Crime Information Center (NCIC) records, to include Computerized Criminal History logs, Domestic Violence Protection Orders and file all other Division of Criminal Information (DCI) paperwork as Assistant Terminal Agency Coordinator (ATAC)
  • Prepare annual employee evaluations for current shift members
Company NameTelecommunicator | City, State | March 2008 - January 2011
  • Answer emergency and non-emergency calls in Morehead City
  • Answer Crime Stoppers calls for all of Carteret County
  • Operate computer terminal while utilizing Southern Software Computer Aided Dispatch software to record Police/Fire/EMS incidents
  • Enter warrants, criminal summons', and subpoenas into Southern Software Records Management System
  • Effectively deliver pertinent radio traffic to Morehead City officers and corresponding agencies
  • Dispatch Fire and EMS within jurisdictional boundaries of Morehead City and other areas within Carteret County as needed
  • Transmit and receive information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks
  • File important paperwork into appropriate folders and filing cabinets
  • Correctly and promptly determine locations of wireless callers while relaying Global Positioning Systems (GPS) or other geographical information
  • Monitor and operate Telecommunications Device for the Deaf/Teletype (TDD/TTY) telecommunications equipment to communicate with hearing and speech-impaired callers
  • Respond during inclement weather and remain available for emergency situations to cover shifts as needed
Education
High School DiplomaCape Lookout Marine Science High SchoolCity, State | 2006

General High School Curriculum

Certifications
  • Emergency Number Professional (ENP) through the National Emergency Number Association (NENA)
  • Communications Center Manager Program (CMCP) through NENA
  • Terminal Agency Coordinator (TAC) through the Division of Criminal Information/National Crime Information Center (DCI/NCIC)
  • Modules 1 through 3 and 6 of DCI/NCIC
  • Emergency Telecommunicator Instructor (ETC-I) through International Academies of Emergency Dispatch (IAED)
  • Emergency Medical Dispatch Quality Assurance Specialist (EMD-Q) through IAED
  • Emergency Police, Fire and Medical Dispatcher (EPD, EFD and EMD) through IAED
  • Emergency Telecommunicator Certification (ETC) through IAED
  • CPR through American Heart Association
  • North Carolina Notary Public
  • Communications Training Officer through the Association of Public-Safety Communications Officials (APCO)
  • Communications Center Supervisor through APCO
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Resume Overview

School Attended

  • Cape Lookout Marine Science High School

Job Titles Held:

  • Communications Operations Manager
  • Communications Shift Supervisor
  • Telecommunicator

Degrees

  • High School Diploma

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