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Communications Lead Resume Example

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COMMUNICATIONS LEAD
Professional Summary

Communications Lead with over 6 years of successful experience in call taking and dispatching. Recognized consistently for performance excellence and contributions to success in the office setting. Strengths in communicating and being able to function under high stress situations. Getting daily duties done in a timely fashion without determent. Able to multi-task and complete all task at hand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinical and office task

needed to achieve a successful day. Motivated to learn, grow and excel in the field of dentistry.

Skills
  • Team management
  • Relationship development
  • Organization
  • Supervision
  • Customer service
  • Accurate
  • MS Office
  • Communications
  • First Aid/CPR
  • Business operations
  • Medical equipment
  • Data entry background
  • Excellent grammar
  • Patient Care
Work History
06/2014 - CurrentCommunications Lead | Americare Ambulance Service - Seffner , FL
  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information
  • Verified insurance and obtained appropriate authorizations for transports if needed.
  • Contact insurance companies for verification and authorization request.
06/2014 - CurrentEmergency Medical Technician | Americare Ambulance Service - Seffner, FL
  • Trained in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Communicated with lucid patients to gather incident and medical history information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Restocked ambulance with proper equipment such as oxygen, combe tubes, and other life saving equipment to maintain optimum inventory.
  • Responded to a multitude of emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Quickly recognized patient needs based on conditions and administered adequate patient care based off of their symptoms.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
12/2013 - 06/2014Emergency Medical Technician | Positive Medical Transport - Sebring, FL
  • Administered tests and medication to stabilize patients in field or in transit.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse ox and electronic vital sign machines.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Quickly recognized patient needs based on conditions and administered medications for emergency,and non emergency situations.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Used lifesaving equipment to provide treatments in all types of situations with accuracy, safety and speed.
Education
Polk State College, Winter Haven, FLNo Degree: Emergency Medical Technology

Attended Emergency Medical Responders in the summer of 2013,

followed by Emergency Medical Technician in the fall of 2013.

06/2011Lake Wales Senior High School, Lake Wales, FLHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Americare Ambulance Service
  • Positive Medical Transport

School Attended

  • Polk State College
  • Lake Wales Senior High School

Job Titles Held:

  • Communications Lead
  • Emergency Medical Technician

Degrees

  • No Degree : Emergency Medical Technology
    High School Diploma :

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