Senior Consultant: OD / Talent / Training / Coaching / Conflict Resolution / Curriculum Development / Motivational & Leadership Training / Needs Assessments / CPI / Strategic Planning. Award-winning facilitator, professional trainer and leadership coach with proven expertise in enhancing individual and team performance in diverse industries. Introduced performance metrics that improved communication, business processes, and safety for Fortune 100 leader, Intel, Providence Everett Medical Center and other companies. Consistently enabled personnel to meet or exceed corporate objectives. Increased employee survey participation 23%, improving validity of PEMC's long-term performance plan. Led key initiative team at Intel, enhancing safety team performance while reducing injuries 20%. Built web-based job/role description tool for Intel, saving 50+ man-hours per month while boosting morale.
06/2008 to Current
Communications CoachingEd Ferrigan Coaching － Prescott Valley, AZ
Coach leadership, change management, and communications to leaders from mid to large corporations
Coach singles and couples to better communication enhancing relationship outcomes and longevity
Developed three major on-line learning programs. Learned technology and direct marketing components from A-Z.
06/2007 to 06/2008
DirectorProvidence Everett Medical Center － Everett, WA
Led implementation of learning programs and organizational development essentials for two hospitals, seven physician clinics and one hospice center.
Directed the *Prov-Voice* Employee Engagement Survey process.
Oversaw team development, taught leadership classes, conducted performance coaching, and resolved conflicts between managers and employees.
01/2002 to 06/2007
Performance & Change Management CoachEd Ferrigan Coaching － Portland, OR
Provide professional coaching to managers and teams in diverse business environments.
Held full P&L accountability, managed sales/marketing, assessed client needs, resolved conflicts, and designed/implemented leadership programs.
Focus: Change management, team development, and conflict management.
01/2000 to 01/2002
Management Development SpecialistIntel － Portland, OR
Collaborated with managers regarding 360 Assessments and group action planning to increase team and individual productivity scores for $35.4B manufacturer of semiconductor products.
Managed training lab.
Led safety behavioral team.
Designed and implemented Web-based system for communicating training roadmaps and job expectations.
01/1993 to 01/2000
DirectorOregon Martial Arts College － Portland, OR
Held full P&L & Marketing for $125K+ startup.
Directed sales/marketing and recruited staff.
Managed up to six employees.
Curriculum design and created video based program that brought in over $10,000 in revenue within the first three months
BA: Business ManagementUniversity of South FloridaBusiness Management
The Professional Writers Alliance
Over a 16 year span have helped hundreds of individuals optimize their ability to achieve desired outcomes in both career and relationships.
Over the past five years have learned all the necessary skills to build websites, develop video based on-line programs, write copy, search engine optimization, conduct product viability research, promotion through FaceBook and Google, social engagement, email campaigns and sales funnel optimization.
Increased employee survey participation 23%, improving validity of PEMC's long-term performance plan. Company was experiencing widespread employee apathy and reluctance to complete engagement surveys which were crucial to executive decision-making. Facilitated incentive campaign within first three months. Formed communications team to create enthusiasm and inspire participation. Redesigned survey engagement procedure and created a process document (later used as region-wide tool) detailing all phases, roles, responsibilities, and timelines.
Re-designed performance criteria for PEMCs HR Department, more than doubling ISS scores.
Environment in the HR department was very reactive in nature.
Had reputation of being the "policy cops." Got buy-in from VP of HR and staff.
Redefined office values/objectives, improving internal communication, consistency, and cooperation.
Shifted atmosphere from reactive to proactive, creating a "partnering"to the hospital.
Boosted Internal Satisfaction Survey (ISS) scores from an average of 2.0 on scale of 5 to over 4.0 in one year.
Built web-based job/role description tool for Intel, saving 50+ man-hours per month while boosting morale.
Management wanted an automated system to identify managers' roles, responsibilities, and training needed for any position within the Division.
Job descriptions changed regularly, creating need for individuals to gain direct access to tool and make spontaneous changes as necessary.
Personally programmed 90% of the tool, completing it on time and within budget.
Reduced stress/improved morale as leaders finally had clear job descriptions.
Received award for tool's success.
Change Management, Performance Management, Coaching Leaders, Team Development, Leadership Development, Communication Skills, Facillitation, Trainer, Marketing OD and Training Services