LiveCareer-Resume

communication specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Years of progressive experience in owning web-based projects from concept and design through testings implementation,n and client updates. Diligent about producing exceptionally clean strong,g and secure code. Successful at achieving browser ,device, and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs.

Skills
  • Messaging and speechwriting
  • Leadership messaging and speechwriting
  • Team development
  • Strategy development
  • Reliable & trustworthy
  • Problem resolution
  • Multitasking
  • Customer service
  • Decision-making
  • Team management
Experience
Communication Specialist, 01/2022 - Current
Adventist Health Nw Reedley, CA,
  • Juggled communications schedules and programs simultaneously to improve online presence.
  • Wrote internal memoranda for company employees.
  • Advised and supported communications team during strategy development meetings.
  • Wrote and edited press releases to minimize potential public image damage.
  • Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
  • Adhered to social media communications timeline by checking calendar to keep up with posting.
  • Coordinated with communications team to post and distribute cross-platform content.
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
  • Utilized digital and computer software to upload, post or edit online content.
  • Purchased digital advertising space to promote client materials or agendas.
  • Executed communications strategies by using deliverables to drive employee engagement.
Dental Front Office Coordinator, 01/2019 - 02/2021
Hilton Worldwide Plainfield, IN,
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Set up appointment times and handled canceled appointments.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed relevant insurance and other claim forms.
Customer Service Representative, 01/2017 - 12/2019
First Interstate Bancsystem, Inc. Ennis, MT,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
Education and Training
Associate of Science: Associate of Science, Expected in
-
Dallas College - Irving, TX,
GPA:
Status -
Certifications
  • Registered Dental Assistant in State of texas
  • Certified Dental Assistant
  • Registered Dental Assistant (RDA)

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Resume Overview

School Attended

  • Dallas College

Job Titles Held:

  • Communication Specialist
  • Dental Front Office Coordinator
  • Customer Service Representative

Degrees

  • Associate of Science

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