Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with 30 years client interface experience.
-Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
-Resolved product/policy issues and shared benefits of new technology.I related the my customers exceeding well.
- Always rated 98-100% in service assurance.
-Worked effectively and efficiently to fulfill customer's time,quality and cost requirements.
-Created new processes and systems for increasing customer service satisfaction.
-Cross-trained and provided back-up for other customer service representatives when needed.
-Managed quality communication, customer support and product representation for each client.
-Prioritized ,planned and coordinated for the large business telecommunication services.
-Thoroughly trained to answer a high volume of calls listening attentively to respond to their inquires,
- Indulged my impressive multi-tasking and technical skills to resolve challenging customer issues
-Effective listening ,oral communication and trouble shooting skills enabled me to clear the various billing clears to customer satisfaction.
Applying PMI Standards & Practices for PM Professionals
Overview and Basic of Project Management
PMBOK Strategies for Time and Cost
Risk Management for Project Managers
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