Motivated professional with 5+ years Experienced with Health Care Administration and Customer Service extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Aiming to use my proven skills to effectively fill the Medical Support Assistance role in your company.
Skills
HIPAA and patient privacy compliance
Knowledge of medical terminology
Effective oral, written, and reading communication skills
Computer proficient: Microsoft,flow sheet, and data base
Administrative writing and reporting skills
Typing 50 WPM
Management Skills & Customer Service
Excellent communication skill with a focus on customer service.
Commissary Contract Monitor(part-time 32hr/weekly), 01/2018 to Current Department Of Defense – City, STATE,
Oversees night operation managing and inventory access of 5 million dollar.
Verify and review vendor and contractors information to make sure workers credentials are accurate and correct.
Operate office automation system to input or correct data,create reports, logs, and ensure end of day report is accurate and complete in Excel office automation system.
Verified customer has military privileges by scanning military ID or CAC card into computer system to make purchases.
Responsible for security and safety of whole store at night.
Verify and make sure receipts matches invoices and approve receipts, and schedule work orders to be completed through computer or on paper.
Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed.
Answer calls, take messages and handle correspondence
maintaining files and company private information and arranging appointments and preparing and collating reports.
Maintain updated contact information for company employees, suppliers, and customers; keep such information confidential.
Focal point for every End Of Month contract certification.
Check voicemail messages and appropriate record and respond to voicemails,phone calls, and E-mails.
Good working relationship with point of Department Of Defense Contract Representative.
Utilize Microsoft office spreadsheets & excel to edit forms, change formats and correct time, date, and name for a variety of monthly documents.
Monitor refrigeration merchandise at night valued at a total of 2 million dollars.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Clerical knowledge of administrative and clerical procedures and systems such as Microsoft(Excel, Word, Publisher, Outlook, One Note, and powerpoint.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Utilize system to verify customer shopping privileges eligibility and/or personal letter information.
Ensure all necessary forms are complete for End Of Month contract certification and scan to headquarters.
Care Manger(full-time 40+/weekly), 03/2016 to 01/2018 Bethesda Senior Living – City, STATE,
Assisted nursing staff in obtaining vital signs, height & weight checks, and respond to emergency situation and filling out medical forms.
Emergency forms and faxing to doctor office, and communicate with family through phone calls and respond to voicemails,obtaining vital signs, height & weight checks.
Manage files and records
Provide exceptional care for patients and great interaction with their family.
Identify medical terms & words by their component parts. Define body structure & system.
Maintain all resident records through electronic database system and on paper chart & flow sheet.
Train new employees without the supervision of registered nurse & Executive Health Director within the healthcare facility who set high priorities and attainment of duties of patient data guidelines for work completion.
Received phone calls to provide general facility information , and schedule tour and escort families and visitor around the facility.
Accurately prepare daily record report and submitting them to office by due date.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Scheduled and accompanied clients to medical appointments.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Checked mail, shopped for groceries and handled bill payments.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
File medical documentation in resident records to ensure medical charts & notes is accurately maintained an updated.
Apply medical terminology when documenting in patients records or when completing paper work for A&R Emergencies.
Operate emergency phone lines to response to emergency calls and notify emergency contact and scan & fax emergencies forms to physician.
Apply, and navigate between, diverse sorts of workplace automation equipment and software computer structures, to schedule appointments, bill company, operate office equipment Fax machines, photocopiers, PABX systems, videoconferencing, and general office equipment ; scanning software, & operate more than one line telephone structures; digital faxing packages to support patient care.
Follow regulatory guidelines relative to of patient medical information.
Relay urgent messages or patient results to medical staff for immediate action.
Maintain patient confidentially to secure patient medical information.
Obtain and identify resident personal information to help call & schedule or confirm appointments for resident.
Data Entry (full-time 40+/weekly), 03/2014 to 03/2016 Teleflex Medical INC. – City, STATE,
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Verified accuracy and validity of data entered in databases.
Assist in audits and data quality improvement initiatives.
Evaluate operational records and make scheduling adjustments to maximize efficiency.
Compared data with source documents, and re-entered data in data base system & verification format to detect errors
Compiled, sorted and verified the accuracy of data before it entered
Processes customer and account source documents by reviewing data for deficiencies.
Resolves deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Create spreadsheets with large numbers of figures without mistakes and transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
Verify data by comparing it to source documents & update existing data and reading blueprints and specifications.
Retrieve data from database or electronic files as requested & perform regular backups to ensure data preservation.
Sort and organize paperwork after entering data to ensure it is not lost.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.
Managed large data projects, including workflow scheduling, data entry and accuracy verification process orders of 10,000 dollars and up to 2 million dollars.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Assisted with typing, data entry and answering incoming calls as required.
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Quality Control Inspector/Material Handler, 03/2013 to 03/2014 Teleflex Medical INC. – City, STATE,
Sampled 100% of products for detailed analysis.
Monitored performance and generated reports detailing quality of product and defect rates.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Studied blueprints and design specs to uphold best-in-class knowledge of Surgical Medical Kit products.
Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
Used hand-held scanners and physical logs to accurately track item movements.
Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Make sure company employees follow state laws & follow documented procedure and standards.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Recorded information, shortages and discrepancies to keep records current and accurate.
Created and deployed best practices to improve efficiency and reduce defects.
Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
Education
Associate of Science: Nursing, Expected in 01/2023 El Paso Community College - El Paso, TX GPA:
Associate of Science: Health Administration, Expected in 06/2018 University of Phoenix - Tempe, AZ GPA:
High School Diploma: , Expected in 01/2013 Eastern Randolph High School - Ramseur, NC GPA:
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