Candidate seeking entry-level Freight forwarder/Freight dispatcher with company searching for flexible hard worker ready to learn and contribute to team success. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker,detail oriented and planner.
Professional CDL (commercial driver license) Driver knowledgeable about managing routes while providing top-notch customer service to customers. Experienced in managing paperwork, planning routes, time efficient,collecting payments, and resolving issues.
Meet DOT (department of transportation) regulations.
Meet FMCSA (federal motor carrier safety administration) regulations.
Comply with HOS (hours of service) rules.
Use of Electronic Logs every work day.
Perform Pre-trip and post-trip inspection every work day.
Planned and optimized routes to enhance delivery efficiency and increase productivity.
Inspect every load to check for damages and security.
Kept vehicle clean and presentable to maintain solid company reputation.
Maintained safe driving habits to protect property and general public on roadways.
Observed all driving regulations and safety procedures, maintaining 100% safe driving record.
Interacting with shipping and receiving clerks.
Handling BOL (Bill of lading) with dispatchers.
Safety its the number #1 priority behind the wheel.
Decision making to cut operational cost (fuel, smart driving)
09/2015 to 09/2020
General Manager/Sales ManagerAdvance Auto Parts – Sacramento, CA,
Managed inventory tracking and physical inventory counts to minimize loss.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw POS operations and cash management to reduce errors.
Trained employees on store security, monetary procedures and customer service expectations.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Corrected operational discrepancies by developing and executing process improvements.
Maintained current accounts and deposited funds to keep on-site cash low.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Hired, trained, evaluated performance and enforced disciplinary actions for 10 associates.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Oversaw all store operations while generating $50,000 in monthly sales.
11/2010 to 06/2015
Commercial Parts ProfessionalOreilly Auto Parts – City, STATE,
Answered phone calls to assist commercial account customers questions and concerns.
Helping commercial customers to find the right parts to get the job done.
Delivered parts to customer locations/shops on time.
Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
Dispatching and managing a fleet of 5-10 delivery drivers.
Safety of the drivers and customers upon delivery.
Multitasking answering calls/looking up catalog on computer.
Time efficient delivery drivers.
Exceeded customer satisfaction by finding creative solutions to problems.
Build relationships with local mechanic shops.
Weekly visit to shops to get feedback about our service.
Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
Read catalogs, or computer displays to determine replacement part stock numbers and prices.
Used POS systems to receive payment or obtain credit authorization.
Build relationship with vendors/suppliers for better pricing.
06/2007 to 10/2010
Line Cook/Team LeaderWhataburguer – City, STATE,
Set up and performed initial prep work for food items such as soups, sauces and salads.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Grilled and deep fried various foods, including meats, potatoes and fish.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Education and Training
Expected in 05/2010
High School Diploma: Moises E Molina High School - Dallas, TX GPA:
Expected in 08/2015
Associate of Applied Science: Mountain View College - Dallas, TX GPA:
Expected in 05/2023
BBA: The University of Texas At Dallas - Richardson, TX GPA:
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