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Commercial Sales Manager Resume Example

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COMMERCIAL SALES MANAGER
Summary

Highly effective Commercial Director promoting an executive presence driven by terrific training, mentoring and coaching techniques. Gifted professional with strong business acumen and outstanding forecasting talents. Ready for a new position involved in sales that builds upon an organization's success. Reliable and hardworking Parts Specialist bringing strong sales and customer service abilities combined with expert knowledge of aftermarket automotive parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.

Skills
  • Performance reviews
  • Onboarding and coaching
  • Market identification
  • Recordkeeping
  • Commercial sales experience
  • Detailed business plans
  • Prioritization
  • Effective customer communication
  • Team growth
  • Market monitoring
Experience
Commercial Sales Manager|AutoZone - New Haven, IN|05/2018 - Current
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Learned Ztasc to support office needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Delivered Automotive Products to customer locations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including delivery times and store operations .
  • Answered all calls per day to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sales Lead Keyholder|Advance Auto Parts - Fort Wayne, IN|01/2017 - 05/2018
  • Engaged customer base to drive retention across all departments.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Answered customer emails and telephone requests for information.
  • Greeted customers at arrival to build positive relationships and discuss vehicle needs.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliverproject requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
Certified Nursing Assistant|Coventry Meadows - Fort Wayne, IN|05/2013 - 12/2017
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Used mobility devices and equipment to transport patients.
Education and Training
North Side High School||Fort Wayne, IN|06/2000High School Diploma
Ivy Tech Community College of Indiana|Fort Wayne, Indiana Associate of Applied Science: Paramedic Science
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Resume Overview

Companies Worked For:

  • AutoZone
  • Advance Auto Parts
  • Coventry Meadows

School Attended

  • North Side High School
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Commercial Sales Manager
  • Sales Lead Keyholder
  • Certified Nursing Assistant

Degrees

  • High School Diploma
    Associate of Applied Science : Paramedic Science

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