commercial manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Accomplished project management professional with a successful broad-based career defining and guiding the implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive competitive growth. Extensive 6 years of expertise in leading and delivering cross-functional transformational business solutions with both sales and service delivery. Demonstrated knowledge of Project Life Cycle

Methodologies with experience in developing and implementing leading-edge strategies for large-scale enterprise initiatives. Proved ability to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building strategic partners.

Areas of Expertise
  • Goal-oriented
  • Excellent communication skills
  • Supporting international sales team
  • Project management

  • Resolution-oriented
  • Organized and meticulous
  • Project development and lifecycle
  • Exceptional customer service skills
  • Successfully Led Service delivery team and exceeded the 80% "Right First Time Delivery" KPI with 5%.
  • Winner of the BT Employee of the Month award, September 2013.
  • Analyzed complex information to determine, plan, and recommend new solutions to drive operational excellence.

Work Experience
07/2011 to Current
Commercial Manager Caterpillar Statham, ,
  • Co-ordinated and or evaluated opportunities Supporting Deal

Architects, Design Architects, Bid teams and Contract managers.

  • Made recommendations in terms of how to address an opportunity or production of a forecast of a cost.
  • Supported the implementation of pricing strategies during the Win Business Process, and ensure adhere to pricing policy, processes, models and tools and deals.
11/2007 to 05/2011
Delivery Project Manager British Telecom City, ,
  • Monitored team progress and enforced deadlines via sending actions, follow up calls and the Microsoft communicator tool.
  • Defined project deliverables and monitored status of tasks when delivering products like MPLS, IPT, Internet and IPSec.
  • Collaborated with cross-functional teams to draft project schedules and plans.
09/2005 to 11/2007
Desk Based Account Manager KPN City, STATE,
  • Managed a portfolio of 300 accounts, which generated €12 mil in revenue per year.
  • Exceeded targeted sales goals on OIT by 20% for 4 out of the 10 target areas, like for example Network Services, M2M, Broadband etc, etc.
  • Exceeded the target of 10 daily outbound calls generating 8 leads per week.
  • Advanced user of Oracle sales management software, generating pipeline and account reports weekly.

Expected in 1994 to to
Propaedeutics: Business Administration
Avans University - Breda, Brabant

Expected in 2006 to to
Certificate: Sales Management
KPN Sales College - Rotterdam, Zuid-Holland
Expected in 2011 to to
Level B2: Swedish Language course
Folkuniversitet - STockholm,

Prince 2 Practitioner, QRP International Nordics AB, 2011.

ITIL 2011 Foundation, Adding Value Consulting AB, 2011.


Received the BT "Hero of the Month" Award in September 2013 for outstanding achievement managing MPLS delivery in the U.K. within the deadline Customer Require Date.


Dutch - Mother tongue, English - Fluent, and Swedish - Average.

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Resume Overview

School Attended

  • Avans University
  • KPN Sales College
  • Folkuniversitet

Job Titles Held:

  • Commercial Manager
  • Delivery Project Manager
  • Desk Based Account Manager


  • Propaedeutics
  • Certificate
  • Level B2

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