My personality and senses of urgency and care have always been my strong point in business. Highly enthusiastic customer service professional with 16 years client experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Provided customer service to current and future policyholders. Reviewed policies for errors or made changes to insurance policies. wrote and sold policies for all types of business (churches, daycares, non-profits, plumbers, electricians, etc). Helped customers when dealing with difficult claim/loss to their property, including filing claims and monitoring progress. Also cross-trained and assisted with personal lines insurance. Reconciled expiring policies on a monthly basis. Monitored policy renewals, cancellations, or changes. Issued certificates of insurance to vendors.
Oct 2001-Oct 2002 Sam's Club Travel
Provided assistance in planning and booking customers travel vacations to the Caribbean, Alaska, and Europe, Canada. This also entailed helping customers in making changes or canceling vacation plans. This also entailed business trips to Miami, FL.
Oct 2002-Dec 2003 Human Resources
Assisting in the employment and dismissal of associates. Lead orientation sessions for all new hires. Provided mediation for associates that were in dispute with one another. Maintained high level of confidentiality due to daily task also meant imputing payroll changes for associates and managers. Maintained a spreadsheet with all payroll, associate disciplinary records. Complied surveys on associates opinions of the company and developed presentations.
Dec 2003-Oct 2010 Property Damage Adjuster
Received Oklahoma Insurance Adjuster License. Investigating and resolving property damage insurance claims brought against Wal-Mart. Spoke with customers and store and reviews surveillance and photos to make decision on if claim would be paid. Average claim count from 30-125 claims in my file.
2002 -2010 MERT
Medical Emergency Response Team for Wal-Mart. Responded to emergency calls int the building, and provided care until EMSA arrived. Had to maintain CPR, First-Aid, AED training and also held leader position and led weekly training meetings.
Provided customer service to bank customers. Maintained high level of confidentiality due to access to all bank accounts. Processed transactions such as deposits, withdraws, balance inquiries, and information.
Helped students with enrollment. Operated and balanced the bookstore sales. Helped students with career paths and requirements.
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