Committed and motivated Office Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.
Telephone & Front Desk Reception
Faxing and mailing
Filing Database & Records Management
Microsoft Office, Word, Excel, Outlook
Commercial Lines Assistant02/2017 to 05/2017Pathfinder InsuranceSan Antonio, Texas
Update Certificates of Insurance
Order all office supplies.
Organized and distributed all mail received and send out couriers packages, etc
PERSONAL LINES SUPPORT07/2014 to 01/2016Independent Insurance CenterSan Antonio, TX
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency.
Demonstrated proficiency in telephone and front desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Updated daily cancellations and reinstatement's on all personal policies. Maintained filing, back up to the mail-room.
ADMINISTRATIVE ASSISTANT01/2011 to 07/2012Age Refining/NuStar SA RefinerySan Antonio, TX
Data Entry all crude tickets. Answered all incoming calls on multi-line phone, distributed messages.
Greeted visitors issued visitor passes, maintained visitor logs, notified party of visitor arrival and/or directed visitor to designated area.
Organized and distributed all mail received and send out couriers packages, etc.
RECEPTIONIST/ACCOUNTING CLERK 07/2002 to 07/2014Wortham Insurance and Risk Mgmt San Antonio, TX
Served as first point of contact as receptionist for the first 2 years, assisted office visitors;logged in all visitors issued visitor passes, received all inbound and outgoing mail and packages.
Served 6 years in accounting, data entry commissions, reconciled statements, daily bank deposits, daily bank runs and backup to accounts receivable and payable.
Served 1 year in Personal Lines Support, updated daily cancellations and reinstatement's on all personal polices. Back up to the receptionist, backup to mail room. Purchased all kitchen supplies and maintained all printers and supplies
Education and Training
High School Diploma: High School1979WHEATLEY HIGH SCHOOLSan Antonio, TX, USA