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Commamd Center Agent Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with 25 years of experience working with Various companies with different types of needs. Trained in project and time management with extensive knowledge of Problem resolution and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Experienced Finance/Accounts Payable Agent. Multi faceted and vast experiences in Management and Leadership, with over 25 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Report preparation
  • Sales expertise
  • Complaint resolution
  • Training development aptitude
  • CRM
  • Good listening skills
Work History
Commamd Center Agent, 07/2020 to 10/2020
Mile One Automotive Annapolis, MD,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved customer satisfaction rating of 100%.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Identified microorganisms present in (Covid19) PCR and serology samples and cultivated strains to support clinical diagnostics.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
Lead Instructor, Case Manager, 01/2010 to 01/2016
Akron Children's Hospital Warren, OH,
  • Evaluated student demographics to make effective choices in class and activity development.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
  • Motivated junior teachers to provide exceptional learning environments.
  • Created culture focused on teaching whole student and developing individual potential.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Customer Service Specialist, 01/2006 to 01/2010
Bank Of America City, STATE,
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Subject mater expert for Branch Operations, Policies and Procedures.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Boosted sales revenue by skillfully promoting diverse Upsell options.
  • Accurately tracked and recorded all customer interactions in CRM platform.
Accounts Payable Specialist, 01/2000 to 11/2005
Ameripay LLc City, STATE,
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reviewed account documentation for over 200 accounts, rectified issues and contacted vendors about account changes.
  • Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
  • Reported financial data and updated financial records in ledgers and journals.
Education
Doctorate (Ongoing): Management And Organizational Leadership, Expected in 04/2023
to
University of Phoenix - Tempe, AZ
GPA:
Master of Science: Accountant, Expected in 10/2011
to
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix
Job Titles Held:
  • Commamd Center Agent
  • Lead Instructor, Case Manager
  • Customer Service Specialist
  • Accounts Payable Specialist
Degrees
  • Doctorate (Ongoing)
  • Master of Science

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