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Columbia Sportswear Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have about two years of experience in providing outstanding, quality customer service as a DIRECTV sales representative in a busy call center environment and at Inktel communications. At DirecTV and Inktel, I gained the ability to work in a timely manner while maintaining company policies and procedures. I am also able to follow a restricted call flow while maintaining a friendly and conversational tone. I was informative of legal disclosures when presenting new customer agreement details. At DirecTV I handled customer calls for DirecTV sale's toll free phone number. I signed up customers at or above the per quota rate. I also ran credit checks for potential customers. At Inktel, I took catering orders for Boston Market. I then transferred to Columbia Sportswear at the launch of their new account. There, I would answer emails and customer calls for Columbia.com

Highlights

+3 years of customer service experience +3 years of experience with sales

Experience
Columbia Sportswear - Customer Service Representative, 01/2015 to Current
Carolina Power & Light Co Hoboken, NJ, Doral, Florida At Inktel I receive phone calls for Columbia Sportswear's toll free phone number. My day consists of placing orders for customers through Columbia.com. I also respond to customer e-mail inquiries through ZenDesk. I am able to work in a fast-paced environment for hours at a time. I also have the ability to speak and write English and Spanish, fluently. Within this position, it is necessary to be able to multitask with over 5 programs.
Boston Market - Customer Service Representative, 09/2014 to 01/2015
Fifth Third Bank Glenwood, IL, CareersUSA employed me through Inktel on their Boston Market account. This was a seasonal position. Here, I placed orders for Boston Market's catering line. I had to multitask with multiple programs. I also had to maintain the security of the customer's information, verify order items and provide accurate details. I would maintain communication with Boston Market's store managers, market specialists and catering operation supervisors to ensure customer satisfaction. Bilingual - Spanish and English.
Bather / Groomer, 2011 to 02/2014
New Age Grooming Salon Inc City, STATE,

The bather position consisted of meeting and greeting customers while presenting products and services offered at the grooming salon. Bathers also prepare the animal to be bathed and groomed. At this position I also dried animals and assisted with customer inquiries. The groomer position consisted of actually cutting and styling the animals in a timely manner. The salon was later sold which resulted in ending my position with the company.

Sales Representative, 11/2012 to 11/2013
Alorica LLC - DirecTV City, STATE,

At Alorica my duties consisted of providing superior customer service while selling DIRECTV satellite services to new, qualifying customers. It was necessary to maintain and secure customer's personal information and perform credit checks to qualify new customers for promotional offers. As a DirecTV sales agent I would attain company sales in a timely manner with multiple computer programs at a high call volume. I am now able to keep up with constant changing policies and services while exhibiting extensive product knowledge. I was trained to present relevant product presentation based on the customer's wants, interests and needs. I would discover these details by building rapport with the customer. I also learned to isolate and overcome customer objections by presenting value of services and revisiting customer's major interests.

Customer Service Representative, 10/2012 to 11/2012
Alorica - Benefeds City, STATE,

Benefeds was a temporary where I would enroll American federal government employees for dental and vision health benefits during open season enrollment. I would submit enrollments and handle sensitive government employee information. Here, I would handle Spanish and English calls efficiently, at a high call volume.

Hostess/Cashier, 03/2006 to 06/2007
Miss Saigon Bistro City, STATE, Miss Saigon Bistro serves some of the best Vietnamese cuisine in Pinecrest, FL. At Miss Saigon Bistro, I worked as a front door hostess. I would greet and seat customers in an organized fashion based on server availability. I presented and closed out guest's checks. As a hostess, I also answered phone calls and took to-go orders. I worked for an hourly rate at this position.
Education
High school diploma: , Expected in 2006
to
American High School Academy High - ,
GPA:

American High School Academy High school diploma with honors. Graduation date: 12/16/2006

High School Diploma: Marketing, Expected in
to
Miami Dade College - Miami, FL
GPA:

Miami Dade College High school dual enrollment through advanced placement (currently enrolled)

Skills
  • +3 years of customer service experience
  • +3 years of experience with sales
  • Bilingual (Spanish / English)
  • Typing skills +94 words per minute
  • Maintained positive customer feedback surveys
  • Microsoft Works software
  • Able to work with multiple computer programs
  • Maintained 100% quality scores
  • Experienced in e-mail marketing
  • +1 year in the food industry

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • American High School Academy High
  • Miami Dade College
Job Titles Held:
  • Columbia Sportswear - Customer Service Representative
  • Boston Market - Customer Service Representative
  • Bather / Groomer
  • Sales Representative
  • Customer Service Representative
  • Hostess/Cashier
Degrees
  • High school diploma
  • High School Diploma

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