I have about two years of experience in providing outstanding, quality customer service as a DIRECTV sales representative in a busy call center environment and at Inktel communications. At DirecTV and Inktel, I gained the ability to work in a timely manner while maintaining company policies and procedures. I am also able to follow a restricted call flow while maintaining a friendly and conversational tone. I was informative of legal disclosures when presenting new customer agreement details. At DirecTV I handled customer calls for DirecTV sale's toll free phone number. I signed up customers at or above the per quota rate. I also ran credit checks for potential customers. At Inktel, I took catering orders for Boston Market. I then transferred to Columbia Sportswear at the launch of their new account. There, I would answer emails and customer calls for Columbia.com
+3 years of customer service experience +3 years of experience with sales
The bather position consisted of meeting and greeting customers while presenting products and services offered at the grooming salon. Bathers also prepare the animal to be bathed and groomed. At this position I also dried animals and assisted with customer inquiries. The groomer position consisted of actually cutting and styling the animals in a timely manner. The salon was later sold which resulted in ending my position with the company.
At Alorica my duties consisted of providing superior customer service while selling DIRECTV satellite services to new, qualifying customers. It was necessary to maintain and secure customer's personal information and perform credit checks to qualify new customers for promotional offers. As a DirecTV sales agent I would attain company sales in a timely manner with multiple computer programs at a high call volume. I am now able to keep up with constant changing policies and services while exhibiting extensive product knowledge. I was trained to present relevant product presentation based on the customer's wants, interests and needs. I would discover these details by building rapport with the customer. I also learned to isolate and overcome customer objections by presenting value of services and revisiting customer's major interests.
Benefeds was a temporary where I would enroll American federal government employees for dental and vision health benefits during open season enrollment. I would submit enrollments and handle sensitive government employee information. Here, I would handle Spanish and English calls efficiently, at a high call volume.
American High School Academy High school diploma with honors. Graduation date: 12/16/2006
Miami Dade College High school dual enrollment through advanced placement (currently enrolled)
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